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[QUOTE=sbrcool@gmail.com;60315]S B Raghavendra sbrcool AT gmail.com [b][u]Objective [/u][/b]: To serve in an organization which offers challenging opportunities to work in a dynamic environment, so that it enables me to improve my abilities for a progressive career. [b][u]Education [/u][/b]: [b][u]Degree College/University Field of study [/u][/b]: MBA National institute of Business Management Finance and Operations B.Sc., B H S First Grade College, Blore Electronics [b][u]Technical skill set [/u][/b]: Six Sigma Completed Six Sigma Green Belt Program. Operating systems Windows XP, 2000 [b][u]Work Experience Summary [/u][/b]: Sept 2008 – Till date Senior Officer STANDARD CHARTERED BANK (SCOPE INTERNATIONAL LTD) [b][u]Product [/u][/b]: Account Opening – (Fixed Deposits and Fulfillment and Static Data – Wealth Management) [b][u]Profile [/u][/b]: - Handling a Team of Five Members - Checking the correctness of all the entries passed by the team members. - Opening of new fixed deposits and Maturity closure of fixed deposits (authorization) - Premature Handling closure of fixed deposits (authorization) - Amendment of tenure and amount of the fixed deposits(authorization) - Making payments from Saving accounts and fixed deposits(authorization) - Creating new customer details in Globus system.(authorization) - Amendments of existing customer details (Name, address ...etc) (authorization) - Setting up overdraft limit for the customer (authorization) - Setting up a collateral for the customer (authorization) - Updating customer KYCs/ KYC renewals and customer risk level (authorization) - Interacting directly with the countries for all the queries. [b][u]RESPONSIBILITIES [/u][/b]: - Ensure that accuracy levels are met as per Service Level Standards and to continue to exceed the standards. - To ensure that all procedures lay down in the Department Operation Instruction and the Key Control Standards are adhered to. - Liaise with Country Processing Center regarding queries related day to day processing. - Preparing MIS for the whole team on a daily and monthly basis. [b][u]Product [/u][/b]: Account Opening Forms – Customer Due Diligence [b][u]Profile [/u][/b]: - Handling a Team of five Members, Assisting and guiding them in the work process for Jersey, UK SCB clients Accounts. - Reviewing the customer transactions of past ten years’ history. Also ensuring first pass error rates are below 0.3% and nil reworks from Jersey. - Suspicious transaction are monitored raising Suspicious Activity Report (SAR) - Ensuring that the clients documents (KYC) are clear and accurate by making corrections if any and doing amendments. - Holding meetings once in a week on new updations from country, Performance review, setting weekly targets and discussions on newly learnt things for the week with the team members. - Reporting to the manager end of the week and daily MIS updations. [b][u]Achievements [/u][/b]: - With two months of my joining I started heading a team of five members under me. - Introduced a new concept of conducting discussions on newly learnt things for the week with the team members, which led the team in avoiding repetitive errors and knowledge sharing. June 2006 – Sept 2008 Credit Executive STANDARD CHARTERED BANK [b][u]Product [/u][/b]: Personal Loan [b][u]Profile [/u][/b]: - Credit Underwriting process of personal Loan and ensuring adherence/compliance to the requirements of product program/policy - Scrutiny of Pre-Credit application, adhering to the Credit norms and Post Approval documents. - Verification tracking mechanism and allocations of activities to the team - Track and communicate errors to DSA’s. Take corrective action and establish essential controls in DSA shop - Quality checks of all files prior to disbursals. - To adhere to standard turn around time [TAT] - To monitor and track De-dup transaction process - Interacts regularly with credit manager, credit policy, centralized De-dup center, - Conversant with bank’s internal systems [RFES, RLS, CCMS, HOGAN] - Resolution of issues with sales [b][u]Achievements [/u][/b]: - Achieved Targets with zero errors in process and least/zero errors in data entry in 2years. - Handled files in larger volumes during emergencies and used to take backups, Reverification calling, Reworking on Files for special cases and handling MIS individually. April 2004 – June 2006 Officer – Debt Management HSBC Operations, Chennai [b][u]Product [/u][/b]: Credit Card [b][u]Profile [/u][/b]: - Control Delinquency Through effective outbound telecalling methods. - Resolving High Risk Portfolio within stringent time frames. - Identify Delinquency trends and report the same for in corporations in to the Credit Policy. - Identify Potentially High Risk Cases and offer win-win - Initiating Credit Control actions Suspension / cancellation of services. - Coordinate with field support staff and resolve cases. - Handling customers - Exposures working in advanced Dialer Environment. To ensure product delivery on time, I have conducted periodic meetings with team members [b][u]Achievements [/u][/b]: Achieved all targets and made healthy Portfolio. [b][u]Training and Courses [/u][/b]: Diploma in Hardware and Networking from Jet king Institutions Jetking Post Graduate Diploma in Computer Application Sushma computers Typewriting Junior – English & Hindi Lalitha Institute [b][u]Extra-curricular activities [/u][/b]: School people leader – Kendriya Vidyalaya. School in the year 1991. All India Poster Competition for Communal Harmony – Participation Certification [b][u]Hobbies [/u][/b]: Painting, Cricket, Table tennis & Music [b][u]Personal details [/u][/b]: Date of Birth- Jun 12, 1979 Sex- Male Marital Status- married Nationality -Indian Linguistic Proficiency- English, Hindi, Kannada, Telugu, Tamil[/QUOTE]
