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[QUOTE=Guest;59048]Dear Madam,
I would like to apply for the position. here I am attaching my resume for your kind perusal.
thanks
kusum
CURRICULUM VITAE
Kusum Bhandari
Email: - r_kusu AT yahoo.com 
Summary
- Six years Professional experience in the area of IT Infrastructure Management in IT sector
- Proficient at providing value added customer service by resolving their issues & ensuring their satisfaction within service norms. 
Educational Qualification
Academic Qual. : B. A. Pass From Delhi University in 2000. 
Profess. Qual. : Advance Computer Diploma from N.I.I.T. 
Certifications
- IT Service Management Foundation (ITIL)
Work Experience
Operations
- Maintaining long lasting relationship with the customer.
- Ensuring the resolution of escalated grievances and queries of clients on a day-to-day basis.
- Ensuring all Invoices raise on time and collections are also done on time.
- Preparation of Management Reports to provide feedback to senior managers on various aspects of operational performance including Call status reports to enable them to fine-tune plans.
- Generation of reports depicting performance of engineers for providing feedback to managers.
Service desk Operations
- Overseeing customer call management and ensuring that call issues are cleared within limited time frame.
- Handling escalated, undertaking effective measures for alleviating them.
- Analyzing reasons behind product failures/malfunction and directing team members to rectify the defects with proper resolution.
Asset -Vendor Management
- Maintaining relationship with the vendors.
- Maintaining Asset Database.
- Ensuring the closer of any query with vendor and escalated grievances on daily basis.
- Keep in touch with Vendor for any new technologies, releases, software upgradation etc,.
- Keep tracking, License, Version Tracking.
- Have Negotiate with vendor and come to the best and close the queries and try to get the best Support,
- License Compliance, Client Contract compliance
Wipro Infotech
Company Profile: Wipro is the one of the top most IT based company in the India & in the world. This is being involved in FMS business & takes care of all the IT Infrastructure of their clients in FMS (Facility Management Services) Contract.
Job Description: 
Team Leader – Since October 2005 to Feb 2009
 (NOKIA Project – MIS Application Support & Deployment)
- Complete end to end Strategy Plan for New Dealers Deployments, ensuring pre-implementation Audit and getting the site ready as per the guidelines of Customer and on time.
- Comprehensive Planning for Onsite Deployments by scheduling the appropriate Deployment Engineer 
- Sharing the Status with client / Project Manager on Regular Basis showing the progress of training & MIS Application Implementation.
- Sharing Server Procurement/ delivery status dealer wise with Nokia Customer and Project Manger on Daily basis.
- Follow-up with Wipro Factory for server orders and ensure delivery of the server and track the same till delivered to the customer.
- Ensuring all invoices rise as per contract time and collection are also done on time.
- Constant evaluation and performance feedback given to Deployment Engineers on monthly basis along with Project Manager.
- Anticipate potential problems and proactively give suggestions to Deployment Team / customers in areas like process adherence, technology up gradation (w.r.t. Hardware Server Configuration) and optimization wherever/whenever required.
- Authenticate the dealer necessity for further/future Enhancement and understand them the benefit of the DMS applications and its business logic flow.
- Interacting with the channel partners for Outsource resources Salary, claim, and the complete project expenses.
- C-SAT for all Dealer Location after Every Roll out and getting Proper feedback.
- Maintains reports for review meetings and as required by Nokia customer.
Job Description: 
IT Service Desk Analyst - Since July 2003 to October 2005
 (IBM Daksh Project – Service Desk)
- Maintaining all calls in HP Open View Service Desk which come to us by mail, phone and by this tool.
- Preparing Daily Reports which give us the exact data, classification, service & resolution time of the call.
- Registers the service event (incident, RFI, RFC), is a member of the group.
 
- Assigns the service call to the appropriate specialist. 
- Communicates directly with the caller/originator or broadcasts to a larger audience (as appropriate) on the status of the service call
- Tracks the progress of a service call to ensure that it is resolved within the agreed deadline and updates Service Desk as necessary.
- Solving the first level Problem of Customers relating to their P.C/Projects & Applications they are working on. 
- Manage the activities related to Information Services vendor relationships, contract and commercial terms and conditions, and product or service performance. 
- Manage a multi-sourced vendor environment integrating Services where necessary 
- Manage communications with Information Services vendors 
- Ensure the vendors deliver as per the agreed service norms
- Create (PRs) Purchase requisition and maintain in enhance SAP MM module, and follow-up with Purchasing group for Purchase order progress.
- Correspondence with vendors and Manage relationships for cost-effectiveness; work closely with the IT Asset manager; negotiate licensing agreements; 
- Maintain preferred vendor list.
- Preparing of road Permits for materials delivery.
- Receipt of materials along with proper formalities of documentation and SAP entry.
Reports
- Prepared Service provision Daily Call reports.
- Periodically examines support data including generating Service Desk reports.
- Weekly Call Reports, Weekly Virus Call Reports, Weekly Outage Reports
- Monthly MIS Report, Executive summary Reports.
- Prepared IMAC report.
- Weekly Asset/software Reports. 
- Vendor Payment and performance report.
- Maintains all required reports for review meetings.

Personal Details
Date of Birth : 28th February 1980 
Father’s Name : Sh. B. S. Rawat

Languages: - C++ Programming, Visual C++ Programming
 
 (Kusum)[/QUOTE]

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