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[QUOTE=Admin;575]Ashank Desai, founder Mastek, an IT solutions and services company, says that the reason behind it is that the economy has opened many avenues for people in these functions. “The reason for shortage is due to lack of finishing schools for functions like HR and finance since the IT industry has been the focus,” says Infosys director-HR Mohandas Pai.

Last year, 18% of the new hires at Infosys were for support function, but this year the figure may come down to 5%. Pratik Kumar, corporate vice president, HR, Wipro is not perturbed by the single digit attrition level in support functions at Wipro. On a more cautious note he says: “HR is becoming a global industry. There are more avenues beyond corporate HR.”

Though the manpower challenges in support functions are a serious issue they are a greater threat in SME IT companies. In larger companies, the protocols are structured and there are more automated systems and processes. For instance, a mid sized IT company on an average will have an HR manager to employees ratio of 1:10. Says Mr Sampat Shetty: “With attrition in the mainline headcount, now the industry is also seeing a ripple effect in the support functions.”[/QUOTE]

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