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[QUOTE=ijt.Ranjani;316103][B][U]Organization [/U][/B]: Department of Information & Technology
[B][U]Facility [/U][/B]: e - Jan Sampark

[B][U]Home Page [/U][/B]: [URL]http://chandigarh.gov.in/[/URL]
[B][U]Details Here [/U][/B]: [URL]http://chdit.gov.in/jsmpk.htm[/URL]

[B][U]e - Jan Sampark [/U][/B]:
Chandigarh Administration is committed to bridge the digital divide by extending the application of IT for the benefit of the common man. After the successful launch of the Sampark Centres and in the second phase of the e-Governance initiative, the Administration has identified to provide the information about services of various departments and also to provide information and facilitation to residents regarding private services and other Government of India services from the 70 e-Jan Sampark kiosks which are to be set up in each sector and each village of Chandigarh.

The e-Jan Sampark project will enable residents to access information and avail of services from the kiosks with ease, and without any harassment. These Centres will also enable the citizen to submit their grievances at a common centre and their quick redressal thereafter.

Jan Sampark project targets that the benefits of ICT should reach the masses, especially those who are without IT connectivity by providing easy dissemination of Information Services to a citizen and to deliver useful non transactional services e.g registration of grievances and applications seeking information under RTI for all departments at a easily accessible common place.

[B][U]Jan Sampark Vision [/U][/B]:
** Bring the administration closer to all the sections of the society especially under privileged.
** Provide a single, efficient information dissemination system to the citizen for availing government services by minimizing multiple interaction points for the citizen and hence reduce the wastage of valuable time

** Provide for better turn around time in receipt, processing and issue of services
** Provide information services in a comfortable environment and make availing of the information services a pleasant experience

** Registration of Grievances
** Giving substance to Right to Information Act

As the next logical step to Sampark Centres, the Administration has set up e-Jan-Sampark Centers, to disseminate useful free information services to the citizens. Every Center supports multi service delivery (information delivery and non-transaction services) which is a judicious mix of all the possible government services and information and other localized services which are needed by a citizen.

This initiative targets that the benefits of ICT reach the people without PC and internet connectivity and also saves their valuable time and money consumed in traveling to government offices.The type of services provided include,

[B][U]Information Services [/U][/B]:
** All Procedures and Forms for all departments, which are frequently used by a common man e.g How to apply for a birth/death certificate including procedure for late entry, how to lodge a FIR, various forms and procedures concerning public offices such as RLA, Estate Office, DC Office, Municipal Corporation, Engineering Wing etc.

** Education and Health related information services e.g daily updated information regarding availability of blood in Blood Bank of Govt Medical Hospital, Exam Results, Information about availability of educational and health related facilities in each sector etc.

** Transport and Tourism related inquiries e.g Bus Routes, information relating to tourism activities etc
** Inquiries relating to Passport status; Railway booking status, Train timings etc

** Providing access to all Government websites.
** Other information like utility services available in each sector etc.

These services are provided free of cost except when the citizen needs any print out, the same is available at a nominal cost per page of print out.

[B][U]Grievances Redressal Services [/U][/B]:
The citizens will also be able to submit their grievances relating to any department at these Centres. NIC has created a Grievance Monitoring System under which, whenever any grievance is received at the Jan Sampark centre, the same will be scanned and forwarded via email immediately to the Nodal Officer of every department who has been specially appointed for the Jan Sampark services.

The hard copy of the grievance submitted by the citizen will also be sent to the Nodal Officer of the concerned Department. A time line would be given to the concerned Nodal Officer for the redressal of the grievance and under this Grievance Monitoring System, the Head of Department would also be able to monitor the redressal of grievances online.[/QUOTE]

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