Ask Question / Post resume

Post a reply to the thread: www.pantaloon.com Retail India Ltd Kolkata : Executive - Category

Your Message

Your Username:

Notes:-
1) You can copy and paste your full resume in the box below.
2) Or you can ask your question. We try to answer, as far as possible.

Title:

[QUOTE=Unregistered;297432]Aninda Mandal 
 [b][u]E-Mail [/u][/b]: aninda_bee AT yahoo.com

Seeking assignments in Customer Service / Operations Management with an organization of repute

[b][u]Professional Snapshot  [/u][/b]:
** Over 6 years of expertise in Operations Management and Customer Service Operations.
** Currently associated with Jaquar & Company Pvt. Ltd. (MNC), Kolkata as Zonal Coordinator.
** Adroit in ensuring delivery of high quality services to support customer's business needs and achieving continued high customer satisfaction from all operational users for services.
** Adept in handling customers, managing revenue, account profitability and Csat.
** Deft in providing the earliest possible notification of potential service disruption or degradation and recommending procedures to minimize the impact.
** An effective communicator with excellent relationship building & interpersonal skills backed by strong analytical, problem solving and organizational abilities.

[b][u]Proficiency Forte  [/u][/b]:
** Leading daily service delivery, continuous improvement of provider services in accordance with targets / objectives.
** Driving operational excellence set as a standard by the clients and adhering to the standard operating procedures.
** Mapping client's, identifying improvement areas and implementing measures to maximize satisfaction levels.
** Ensuring continuous interaction with customers to ensure that areas of concern are addressed promptly for improved preset service levels.
** Setting out in-house quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs for their services.
** Establishing strategic alliances / tie-ups with financially strong and reliable channel partners, resulting in deeper market penetration.
** Identifying & networking with prospective clients, generating business from the existing accounts, achieving profitability and increased growth.

[b][u]Career Contour  [/u][/b]:
Since Sep’11with Jaquar & Company Pvt. Ltd. (MNC), Kolkata as Zonal Coordinator
[b][u]Accountabilities  [/u][/b]:
** Handling clients and dealers by maintaining effective excellent customer relations.
** Maintaining SP billings and reports.
** Computing MIS and compiling zonal reports.
** Allocating the staffs to different allocations.
** Responsible for proactive service, PMC & warranty service.
** Maintaining TAT for break down calls.
** Staff Leave Records & Local Attendance management
** Agreement /Contract & Record Management of the staffs, ASP, SP
[b][u]Highlights  [/u][/b]:
** Resolved the break down calls as well as suggested for SLA among the company & service provider by giving priority to TAT.
** 03 Times got first position among PAN INDIA by doing TAT.
** Minimized cost to the company by saving paper, introducing SLA among the company & ASP and SP.

Jul’10 –Sep’11 with Aceline Info Solution (Sister Company of Tirumala Seven Hills), Kolkata as Customer Support Coordinator (PAN India)
[b][u]Accountabilities  [/u][/b]:
** Performing break down follow-ups along with performing other administrative jobs.
** Handling clients and dealers by maintaining effective excellent customer relations.
** Responsible for proactive service, PMC & warranty service.
** Allocating the staffs to different allocations.
** Computing MIS and compiling zonal reports
[b][u]Highlights  [/u][/b]:
** Constantly followed follow up with SP & ASP to reduce the service call rate.
** Suggested IT dept not to use logo or any image in the e-mail which is cost to company, saving papers & electricity, monitoring TA of staffs etc.

Oct’05 – Nov’08 from Kingfisher Airlines, Kolkata as Guest Service Agent
[b][u]Accountabilities  [/u][/b]:
** Handling MIS and VVIP/MAAS Guests.
** Welcoming & assisting the Guest.
** Stopping the mishandling of baggage along with maintaining the baggage tracker & portal.
[b][u]Highlights  [/u][/b]:
** Four times Star Certificates in on the job process.
** Being the in charge of Arrival section, I have asked by juniors to be always with the guest for the assistance.

[b][u]Academic Credentials  [/u][/b]:
2012 B.A. (English) completed in the year 2012 from MANONMANIAM SUNDARANAR UNIVERSITY, Tamil Nadu (UGC & NAAC 5 star)
2007 Four months course in Ground Steward (under supervision of Capt. Satabdi Chatterjee) from Horizon Aviation Academy
2005 Three years in Power Hardware (PC Maintenance) from Brainware Computer Academy 
2004 Six months foundation course from Tata Infotech

[b][u]Trainings Undergone  [/u][/b]:
** Training on Airport training from Kingfisher Airline.
** SABRE Reservation Training from Kingfisher Airline.
** Known every location of Airport Services and Management Training.
** Undergone training for mishandling of Baggage and maintaining Tracker & Tracer.
** Done DGR Basic.

[b][u]Extramural Engagements  [/u][/b]:
** Passed Junior Level of Art & Drawing.
** Second rank in Athletic Event on Regional Level.

[b][u]Personal Dossier  [/u][/b]:
[b][u]Date of Birth [/u][/b]: 11th June 1984
[b][u]Linguistic Abilities [/u][/b]: English, Hindi and, Bengali.[/QUOTE]

All times are GMT +5.5. The time now is 08:42 AM.