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[QUOTE=Unregistered;288354]TUSHAR WAGHMARE [b][u][b][u][b][u]Email [/u][/b] [/u][/b] [/u][/b]: tushar.waghmare358 AT gmail.com [b][u][b][u]Executive Synopsis [/u][/b] [/u][/b]: Quick learner with immense potential to lead a team. [b][u][b][u]Core Competencies [/u][/b] [/u][/b]: Operations Management Ensuring that the targets are completed on a daily basis and any escalations/handles are taken communicated to the supervisors. Customer Service & Retention Ensuring a highquality customer experience, elevating customer satisfaction. [b][u][b][u]Career Highlights [/u][/b] [/u][/b]: Since Feb 2011 to March 2012 with Serco Bpo services Ltd Customer Relationship Associate Worked for Blue Star [b][u][b][u]Profile [/u][/b] [/u][/b]: Handling Customer’s Complaints and Raising Complaint requests. Forwarding the complaint calls to Dealers to resolve the complaints. Liaisoing between Dealer and Customer till the problem is resolved. Handling Customer Service Email and VIP / NAD customer mails. Assisting inbound agents for raising complaints. Attaching the dealer if not available in complaint. In absence of the T.L handles the team Balaji Cars From March 2012 To November 2012 . Worked With Balaji Cars As a Sales Consultant Mphasis An HP company From Feb 2013 To May 2013 . Worked With Mphasis Bpo [b][u][b][u]Education [/u][/b] [/u][/b]: S.S.C Maharashtra State Board. H.S.C University of Mumbai. T Y B.Com Appeared [b][u][b][u]IT Skill Sets [/u][/b] [/u][/b]: Excellent computer knowledge of Hardware and Networking . Completed the course of MCSE AND CCNA from IT SOURCE, Passed Microsoft Certified Programmer Exam Basic computer software knowledge [b][u][b][u]Personal Details [/u][/b] [/u][/b]: [b][u][b][u][b][u]Date of Birth [/u][/b] [/u][/b] [/u][/b]: 14/9/1988. [b][u][b][u][b][u]Contact Details [/u][/b] [/u][/b] [/u][/b]: 1 Sai Shraddha bld , Sunil Nagar,DNC Road, Dombivli East. [b][u][b][u][b][u]Languages Known [/u][/b] [/u][/b] [/u][/b]: English, Hindi, Marathi. [b][u][b][u][b][u]Hobbies [/u][/b] [/u][/b] [/u][/b]: Driving and Regular Exercise. [b][u][b][u][b][u]References [/u][/b] [/u][/b] [/u][/b]: To be furnished upon request. [b][u][b][u]Objective [/u][/b] [/u][/b]: To Pursue a career that has good growth potential, a career that will help me improve my qualities and skills, a career in which I can make the best use of my knowledge. I pledge to give my best in the service of the organization [b][u][b][u]Declaration [/u][/b] [/u][/b]: If given opportunity, I assure you that I will work honestly from the fullest of my ability to the entire satisfaction n of my superior. I herby declare that all the detail furnished above is true and complete to the best of my knowledge. [b][u][b][u][b][u]Date [/u][/b] [/u][/b] [/u][/b]: [b][u][b][u][b][u]Place [/u][/b] [/u][/b] [/u][/b]:[/QUOTE]
