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Title:

[QUOTE=Unregistered;288353]CHARU GAUTAM

[b][u][b][u]OBJECTIVE [/u][/b] [/u][/b]:
To work to the best of my knowledge and ability in contributing to the goals of the team and thereby to the goals of the organization as a whole. I believe in energizing the team by my positive attitude and synergizing the expertise of all the members to create a wellbalanced working environment.

[b][u][b][u]WORK EXPERIENCE [/u][/b] [/u][/b]:
1. Genpact (formerly GE Capital International Services) 14 August 2002 22 October 2008

[b][u][b][u]Profile [/u][/b] [/u][/b]: Knowledge Developer in Underwriting Support Function

[b][u][b][u]Process Description [/u][/b] [/u][/b]:
 To verify and document significant medical information
 To sort information as benign and nonbenign as per the underwriting manual and digitize it according to existing guidelines
 To have extensive knowledge about various medical conditions & its relevance to Long Term Care (LTC) as a product
 Apart from the medical health histories, to have an underlying knowledge of LTC and how significant health history would affect underwriting decision

[b][u][b][u]Job Responsibilities [/u][/b] [/u][/b]:
 As a Knowledge Developer, responsible for a team of 20 members, their productivity, accuracy targets, work allocation & daily report outs
 As a trainer, to facilitate new hire trainings and monitor their learning curve until they are “independently productive”
 To make weekly call with the client on quality, productivity, and updates and share them with the team
 COPC Certification – Playing a pivotal role in maintaining vast amount of process data/reports as the company is measuring COPC certification

[b][u][b][u]Achievements [/u][/b] [/u][/b]:
 Won ‘Top Gun’ award for the year 200607 for exceptional performance in the entire shopfloor of 240 people.
 Selected as a Process Trainer in an exceptionally short span of 10 months along with successfully completing TTT Level1 (Train the Trainer) training.
 Won various awards (both customer and inhouse) for exceptional performance at work for both training as well as other process responsibilities.
 Gained knowledge on basic 6sigma methodology along with working knowledge of quality tools like paretos, boxplots etc.
 Worked extensively on streamlining the process to get COPC certification.
 Successfully completed various inhouse trainings, the nomination for which goes to select candidates.
 Successfully completed 3 levels of LOMA (Life Office Management Association).

2. Regal Information Technologies Pvt. Ltd. April 2001 August 2002 as a Quality Analyst – II, Medical Transcription
[b][u][b][u]Job Responsibilities [/u][/b] [/u][/b]:
 Editing and Proofreading of medical records
 Training the new hire on transcribing medical records
 Auditing of medical records processed by the team members
 Weekly client interaction for quality adherence
 Periodic evaluation of performance of the team and giving feedback

3. Consortium Teleworking Pvt. Ltd. December 1999April 2001 as a Team Leader, Medical Transcription
[b][u][b][u]Job Responsibilities [/u][/b] [/u][/b]:
 Transcribing and editing medical records of different departments of the American Health Centers.
 Preparation of MIS reports on “Daily productivity” and “Quality”.
 As a Team Leader, took initiatives in improving the quality and productivity of other Team Members by providing regular feedback and updates.

[b][u][b][u]EDUCATIONAL QUALIFICATIONS [/u][/b] [/u][/b]:
S. NO COURSE INSTITUTION YEAR
1. LOMA 280, 290, 320 (Level1) certified Genpact 2005
2. Diploma in Medical Transcription CBAY Systems – USA 2000
3. Diploma Course in Multimedia (9 months) Leonardo Institute, Munirka 1999
4. Bachelor of Arts DU 1998
5. Commercial Arts (3 years) South Delhi Polytechnic 1998
6. AISSCE – Science (with Biology) Mount Carmel Senior Sec School, N. Delhi 1995
7. AISSE Mount Carmel Senior Sec School, N. Delhi 1993

[b][u][b][u]EXTRACURRICULAR ACTIVITIES/HOBBIES AND ACHIEVEMENTS [/u][/b] [/u][/b]:
1. Painting and reading. Won awards in various painting and caricature competitions held at the interschool level.
2. Worked as a medical editor at a conference held by the Indian Menopause Society at Apollo Hospital, Mathura Road.
3. Worked for the Jamia Millia Islamia Society in its literacy mission.

[b][u][b][u]PERSONAL DETAILS [/u][/b] [/u][/b]:
[b][u][b][u]DATE OF BIRTH [/u][/b] [/u][/b]: 17 November 1977
[b][u][b][u]MARITAL STATUS [/u][/b] [/u][/b]: Married

I hereby declare that the above information is true to the best of my knowledge.

(CHARU GAUTAM)[/QUOTE]

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