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[QUOTE=Unregistered;287819]Navin Kumar Karn
[b][u][b][u]Email [/u][/b] [/u][/b]: navin.karn022 AT gmail.com
[b][u][b][u]Alternate Email [/u][/b] [/u][/b]: navin.karn022 AT yahoo.com

[b][u][b][u]Professional Synopsis [/u][/b] [/u][/b]:
 Since March 2008
 An astute professional with 4.9 years of experience in Customer Service, Banking operations, Service To Sales, and Customer Relationship Management, Associated with ICICI BANK LTD. Mumbai as a Senior Officer.
 Adept in Banking Operations with focus on excellent Customer Service Experience and Service To Sales in determining company’s mission & strategic direction as conveyed through policies & corporate objectives.
 Hands on experience in exploring and developing new on job Projects and New ideas accelerating performance & achieving desired goals.
 Strong organizer, motivator, team player and a decisive leader with successful track record in directing from original concept through implementation to handle team dynamics.
 An effective communicator with excellent relationship building, interpersonal, analytical, problem solving and organizational abilities.
 IRDA Certified.

[b][u][b][u]Job Description [/u][/b] [/u][/b]:
 Resolving customer’s queries through mail process and delivering excellent customer services experience and reaching out to the unexplored segments/customer groups for business expansion.
 Cross selling the product to customers.
 Products are CASA, DEMAT A/C, CPP, EMI, FD, RD, INVESTMENT PRODUCT AND INSURANCE PRODUCT.
 For INSURANCE PRODUCT, convinced the customers after that coordinating with BM and assigning the hot leads to the branch.
 Achieving monthly target given by organization.
 Proactively initiating the new ideas related to the process modifications to the Business Development unit to provide the maximum FTR.
 Gathering market intelligence, tracking competitors’ activities and providing valuable input for better service strategies.
 Team handling.

[b][u]Relationship Management [/u][/b]:
 Building healthy relations with HNI Customers for business expansion.
 Building & maintaining relations with clients, generating business from the existing accounts and achieving profitability and increased sales growth.
 Interfacing with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business.
 Team Management
 Supporting, managing & motivating the team members towards the performance of team to ensure efficiency in business operations and meeting of team objective as a mentor of the team.
 Conducting meetings for setting up Service to Sales objectives and designing or streamlining processes to ensure smooth functioning of sales operations.

[b][u][b][u]Career Contour [/u][/b] [/u][/b]:
Since 11th March’08 to 15th December 2012 with ICICI Bank Ltd, Thane

[b][u]Education [/u][/b]:
Degree University Year Class
M.B.A. MANIPAL UNIVERSITY 2011 68%
B.A. L.N.M. UNIVERSITY 2006 56.75%
H.S.C (Math) B.I.E.C., PATNA 1999 67.11 %
S.S.C. B.S.E.B., PATNA 1997 60.71%

[b][u]Computer Proficiency [/u][/b]: 
 Microsoft Office (Word, Excel, PowerPoint)
 FCRM for any type or request or complain.
 CTL for Core credit card solution
 CRM (Application for taking cm request)
 Acquainted with I view & Finacle, which is integrated application and used in banking operations as a banking tool.

[b][u]Key Strengths [/u][/b]:
 Getting a good experience to handle the queries of customers.
 Got maximum no. of appreciations from customers through higher management for delivering better Services
 Awarded with Certification for “Delivering Consistent Services Along with Sales from Higher Management”
 Continuously rated ‘1’ in the financial year from Apr 2009 to Mar 2012.
 Got Second promotion in April 2012.
 Got Customer First award from SGM.
 Good communication skills, strong decision making skills, organizational skills, and excellent analytical and problem solving skills.
 Sense of responsibility, highly inquisitive and eager to learn new things.

[b][u][b][u]Second Company [/u][/b] [/u][/b]: INDIA INFOLINE.
 Since Jan 2013
[b][u][b][u]Designation [/u][/b] [/u][/b]: Key Relationship Manager.
Since 25th jan 13 to Till date.
[b][u][b][u]Work Profile [/u][/b] [/u][/b]:
 Generating the Trading a/c leads from Ratnakar Bank Limited.
 Handling two branches of Ratnakar Bank in Thane.
 Achieving the monthly target given by organization.
 Convince the Cm for trading a/c and complete the documentation process.

[b][u]Hobbies [/u][/b]:
 Reading.
 Interacting with People.
 Playing Cricket.

[b][u]Personal Details [/u][/b]:
Date of Birth 10th July,1982
Marital Status Unmarried
Gender Male
Nationality Indian

[b][u][b][u]Declaration [/u][/b] [/u][/b]: 
I hereby declare that the abovementioned information is correct to the best of my knowledge and I bear the responsibility for the correctness of the abovementioned particulars.

Navin kumar karn
[b][u][b][u]Place [/u][/b] [/u][/b]: Thane[/QUOTE]

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