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[QUOTE=Unregistered;283002]R E S U M E
Manju M
[b][u]Email id [/u][/b]: srecruiter9 AT gmail.com
manjum614 AT gmail.com

[b][u]Objective  [/u][/b]:
To attain peak position in professional career by rendering my services to an organization that effectively utilizes my skills.

[b][u]Strength  [/u][/b]:
Positive attitude to work efficiently, sincere, proficient to lead the team, flexible and adaptable to learn new technologies, self motivation, Initiative, Loyalty, Reliability.

[b][u]Experience 4 [/u][/b]:
Working as HR Payroll Executive and Admin in Tecpool Solutions Pvt. Ltd., Bangalore
From Oct 2011 to till date.
[b][u]Job Profile  [/u][/b]:
Administration of new starters, leavers and amendments.
Preparing contracts of employment and all relevant new starter paperwork.
Handling statutary compliance PF, ESI, PT and TDS other related jobs.
Maintenance of HR/Payroll system and paper based filing system.
Provide HR and payroll support to advice employees line managers.
Sending payslips to the employees using the payroll software.
Handle maternity, paternity leave processes and queries.
Scanning/electronic filing of relevant documents.
Provide data for and prepare management information reports as and when required.
General administration duries including filing, telephone answering, scanning, mailing.

[b][u]Experience 3 [/u][/b]:
[b][u]worked as HR Recruiter in V4 Technologies, Bangalore [/u][/b]:
[b][u]Designation [/u][/b]: HR Recruiter
[b][u]Duration [/u][/b]: 09/08/2010 to till Oct 2011
[b][u]Job Profile  [/u][/b]:
Understanding client's manpower requirement on technical grounds/parlance.
Searching / sourcing potential candidates from the various sources viz. database, referrals, networking and job portals like Monster and Naukri and Timesjobs.
Screening and short-listing the candidates in accordance with the clients’ current requirements/Identification of Qualifiers and Disqualifiers.
Co-ordinating the Clients from scheduling their interviews, selection and making offers till the offered candidates get on the board.
Follow up till closure and post closure follow up.
Handling and Maintenance of Database.
[b][u]Expertise [/u][/b]: Candidate Interaction, Meeting Deadlines, Follow up, Quick Response, Running after the Life of the Candidates until they join.

[b][u]Experience 2 [/u][/b]:
Worked as Helpdesk Co-ordinator in Bengaluru International Airport through BSRIT Solutions, Bangalore.
[b][u]Designation [/u][/b]: Helpdesk Co-ordinator
[b][u]Duration [/u][/b]: 15/04/2008 to 16/06/2010
[b][u]Job Profile [/u][/b]:
Receiving calls from Customers & Internal employers of BIAL
Answering telephone calls and transferring calls to appropriate staff.
Responding to general enquiries about the organization
[b][u]Helpdesk Communications with Customers [/u][/b]: Answering trouble calls from customers.
[b][u]Customer Complaint Management [/u][/b]: Log customer compliant into Trouble Ticket &send Trouble Ticket number to customer & send a copy by e-mail.
Assign cases to support teams with correct severity levels.
Ensure customer complaint addressed promptly & that service work order is filled completely & accurately.
Call customer to ensure complaint resolved before closing Trouble Ticket.
Log diagnosis & corrective action in customer support department software & ensure complaint in Trouble Ticket is cleared.
Escalate high priority incidents & all cases, which cannot be resolved, are escalated correctly to the appropriate manager.
Maintains effective communication between end users, technology resources & management
Responsibility to give accurate information of Customer Queries.
The main responsibility is customer satisfaction.
Was awarded for Best Performance in Bengaluru International Airport for successfully participated in continuous mock exercise arranged by Bengaluru International Airport on 12th Sep. 2009.

[b][u]Experience 1 [/u][/b]:
Worked as Process Associate in Tata Sky Private Ltd, through Manpower Services, Bangalore.
[b][u]Designation [/u][/b]: Process Associate
[b][u]Duration [/u][/b]: Jan 2007 to April 2008
[b][u]Job Profile [/u][/b]:
Telephonic Verification of all customers of Tata Sky.
Document Verification (Contract form, Work Order, Data Card)
Verifying Subscriber’s Information (Subscriber’s Name, ID and Work Order No.
Backend Support
Daily MIS report prepared and uploaded
Resolving customer queries through Emails and calls.
Responsibility to accurate information of customer queries.

[b][u]Academic Qualification  [/u][/b]:
MBA (HR) from Sikkim Manipal University.
M.A from Karnataka State Open University
B.A from Karnataka State Open University.

[b][u]Personal Details  [/u][/b]:
[b][u]Name [/u][/b]: Manju M
[b][u]Father Name [/u][/b]: Mallesh K
[b][u]Date of Birth [/u][/b]: 29/01/1982
[b][u]Sex [/u][/b]: Male
[b][u]Marital Status [/u][/b]: Single
[b][u]Languages known [/u][/b]: Kannada, Hindi and English

[b][u]Date [/u][/b]:
[b][u]Place [/u][/b]: Bangalore
(Manju M)[/QUOTE]

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