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[QUOTE=Unregistered;280782]RESUME
YOGITA RITESH JHAM
Nagpur 440008.
[b][u]E-mail [/u][/b]: yogitajham AT gmail.com

[b][u]Career Objective [/u][/b]: 
Seeking a career to share my knowledge and experience with students and gain more experience
into the education and teaching field.
 
Previous Experience (May2011- April2012)
[b][u]Organization  [/u][/b]: Indusind Bank, Nagpur Branch
[b][u]Department  [/u][/b]: Emerging Corporate Group, Branch banking
[b][u]Designation  [/u][/b]: Assistant Manager

[b][u]Handled Responsibilities [/u][/b]:
[b][u]Client Servicing [/u][/b]:
- Catering Service request in lobby.
- Managing the deliverables and stock and streamlining process for enhancing productivity.
- Receiving and confirmation of documentation of forex transaction.
- Facility forex platform and forex deals between transaction deal room and client

[b][u]Customer Education [/u][/b]:
- To be able to successfully probe and understand Client needs and requirements in order to be able to effectively answer customer queries
- Guiding senior citizens
- Advising on tax saving instruments
- Taking KYC and compliance from clients

[b][u]Relationship Management [/u][/b]:
- Deepening of CASA.
- Grouping of Major relations and their A/c’s thereby provide best possible solutions to customer queries and complaints within the prescribed TAT.
- Deriving Tailor made products for Corporate A/c’s.

[b][u]MIS [/u][/b]:
- Generation of daily MIS for Forex Income.
- Collating data for CASA Float.

[b][u]Lead Generation [/u][/b]:
- Responsible for increasing the float with respect to various current A/c and Savings A/c of the tagged customers.
- Sourcing of CA, SA and FD for the bank which primarily includes acquiring new customers.
- Selling of TPP products to existing customers in co-ordination with the channel partners for LI and GI products.

[b][u]Operations [/u][/b]:
- Receiving and lodging Outward/Inward Cheques in the System.
- Locker Management.

[b][u]Previous Experience (June2008- Sept2009) [/u][/b]:
[b][u]Organization  [/u][/b]: ICICI Bank Ltd., Nagpur Branch
[b][u]Department  [/u][/b]: Retail Liabilities, Branch Banking
[b][u]Designation  [/u][/b]: Officer

[b][u]Handled Responsibilities [/u][/b]:
- Handled, one of the specialized desk ‘Demat desk’ in Civil Lines, Nagpur. 
- Handled Multi tasking Desk comprising of teller services as well as customer service operations.
- Displayed expertise in managing customer service operations for rendering and achieving quality service supported with customer appreciation letters
- Managing customer service operations for rendering & achieving quality services.
- Responsible for resolving customer complaints on performance bottlenecks.
- Providing value added customer service by attending customer queries & issues

[b][u]Educational Qualification [/u][/b]:
1 Recently Cleared PET (PhD Entrance Test) Examination.
2 M.B.A. a two-year full time course under Nagpur University, from Ambedkar Institute of management studies and research, Nagpur.
3 B.C.A (B.Com with computer Applications) from Hislop College, Nagpur University.

[b][u]Personal Information [/u][/b]:
[b][u]Date of birth  [/u][/b]: 14 Jun 1984
[b][u]Marital Status  [/u][/b]: Married
[b][u]Language Known  [/u][/b]: English, Hindi, Marathi

[b][u]Medical Information [/u][/b]:
No major Illness or Operations in the past.

I declare that the information written above is true to the best of my knowledge.

Signature
Yogita Ritesh Jham[/QUOTE]

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