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Title:

[QUOTE=Unregistered;272358]Archana Suri
[b][u]Email [/u][/b]:archana.suri AT yahoo.com

Aiming To associate with an innovative and vibrant organization, this allows me to put my competencies to the best use, to add value to the organization and contributes to my overall growth

An astute professional with over 6 years of expertise in coordination, operational activity ,MIS, Customer relationship Management,Team Handling,Customer Service ,Handling Queries ,compalaints ,Generating Revenues ,

[b][u]Company Name [/u][/b]: September 2011-till date with Pride Security Services as Sr. Sales Coordinator :
[b][u]Key Deliverables [/u][/b]:
- To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required
- To follow up all enquiries, preparing proposals where necessary and facilitating show rounds with potential clients to show them our facilities
- Contracting bookings and raising invoices
- Co-ordinating all details for the client.
- Promotion of our facilities to new and existing clients through a pro-active approach
- Responding to and co-ordinating all internal meeting requests.
- To record the progress of all enquiries and translate into a monthly report, including source of business trends, enquiry conversion rates, future predicted sales and other reports as directed by the sales manager
- Ensure an efficient tracking system of all event paper-work Up-keep of a client and agents database – updating where necessary to allow effective promotions.
- Preparing Final invoices
- Coordinating with all the Sales Peoples and clients.
- Looking out all Administration work
- Compilation of weekly overview sheets to all departments.
- To encourage repeat business by networking with current clients and their references.
- To provide input and ideas into marketing initiatives and subsequently promote these initiatives and monitor responses.
- To maintain and develop contact with professional bodies and potential clients through attendance at networking and promotional events.

[b][u]Company Name [/u][/b]: June 2010- May-2011Interport global logistics pvt ltd as Sr. sales coordinator
[b][u]Company Profile [/u][/b]: One of the most professional solution providers in the logistics industry IGL has come a long way since its inception. Established in 1991 mainly to cater to local transportation services IGL gradually expanded to encompass critical services like Warehousing, Stevedoring, Custom Broking, Forwarding, Project Cargo Handling, NVOCC, 3PL logistics and Export/Import consolidation.
[b][u]Key Deliverables [/u][/b]:
- Handling and Routing of Export Shipments for Relocations.
- Act as a Liaison between Warehouse, Logistics, Branches and Customers.
- Preparing Quotation, Performa Invoice and sending actual rates to the client as per the requirement.
- Maintain sales report, Stock report, Order Status.
- Manage and prioritize the multiple tasks that have been assigned.
- Record management by maintaining and summarizing reports and document in Excel Sheet.
- Maintaining the plan for scheduling of Clients Shipments.
- Answer the phone calls to the concerned clients and party, without any delay.
- Seeking destination rates from IAM agents.
- Responsible for forwarding quotations to Clients and Corporate accounts.
- Entire co-ordination with the sales team
- Handling documentation like Invoice & Insurance process for shipments.
- Attending customer queries in terms of product specifications, technical queries, or any other issues.
- Follow up for outstanding payment.
- Co-ordinating with factory & Customer for Order / Dispatch.
- Handling Correspondence work via mails, telephone.
- Sending daily updated reports to the management.

[b][u]Company Name [/u][/b]: Nov’08-May ’10 Worked as Sr Customer Service Executive with Interem Freight System 
Interem has been a leading player in the relocation industry globally with a formidable presence in Middle East & India. Having started its operations in 1995 from Dubai, Interem today can boast of offering services to more than 170 countries worldwide with the help of its own offices as well as the Group Partner Program (GPP) which also makes it one of the fastest growing relocation companies in the region. With more than a lakh satisfied customers, Interem today is one of the safest choices for a customer to move his goods.
[b][u]Key Deliverables [/u][/b]:
- Handling Domestic Outbound Shipments for Relocations.
- Responsible for Inter Branch Costing & forwarding quotations to corporate accounts.
- Handling documentation like Invoice & Insurance process for shipments.
- Co-ordination with transporters for the relocations of cars.

[b][u]Company Name [/u][/b]: May ‘08 – Sep’08 Writer Corporation - Relocations as Service Delivery –Executive
One of the leading relocation companies in the Indian Subcontinent, the Middle East and Asia. It has earned its distinction as the second largest provider of cash management services across India within 5 years of entering the arena. Writer has also established itself as one of the leading document and data management services in the region.
[b][u]Key Deliverables [/u][/b]:
- Handling Inbound & Outbound Shipments for Relocations.
- Managing MSIL ( Office Movement)

[b][u]Company Name [/u][/b]: October ’04-April’08 Reliance Info Stream as Sr Customer Care Executive
Reliance Info streams Private Limited provides business process outsourcing services. The company’s services include customer care, account receivables, account management, technical support, back office management, transaction processing, and analytics services. It serves communications, banking and financial services, insurance, utilities, and entertainment industries. The company was founded in 2002 and is based in Navi Mumbai, India. Reliance Info streams Private Limited operates as a subsidiary of Reliance Communications Ltd.
[b][u]Key Deliverables [/u][/b]:
- My role involved providing first line support over the phone with regards to customer enquiries and complaints in either Technical or Customer Support
- Awarded as the best quality person by department for good Communication, & Voice Modulation
- Complaint Recording
- Booking Orders
- Customer Service Help line
- Query handling
- Sales Support Help line
- Real time Credit and Billing Problems
- Database Management

[b][u]Company Name [/u][/b]: November’03 – September’04 Karvy –Reliance Web as Sales Co-coordinator
[b][u]Key Deliverables [/u][/b]:
- Worked as supervisor with Reliance web world for 1 year
- Attending the incoming calls & Complaints.
- Attending walk-in Customers.
- Handling pos & stock

[b][u]Company Name [/u][/b]: September’01 - October’03 Front Track - DSA of Airtel as Team Leader
[b][u]Key Deliverables [/u][/b]:
- Worked as a sales co coordinator for 1 year
- Managed the team of 20 Executives.
- Taking report from the executives on daily & weekly basis.
- Allotting the enquiries to the team executives & follow ups
- Achieved sales targets consistently for the entire period of working.
- Handling the verification process of the Documents

[b][u]Academic Credentials [/u][/b]:
[b][u]Bachelor of Arts (B.A.)  [/u][/b]: S.I.E.S College, Mumbai University, June 2000
[b][u]Higher Secondary Certificate [/u][/b]: S.I.E.S College, Mumbai University, March 1995
[b][u]Senior Secondary Certificate [/u][/b]: S.I.E.S College, Mumbai University, March 1992
 
[b][u]Diploma [/u][/b]:
Diploma in IATA – UFTAA (CRS & Amadeus) in Year 2006.
Two Years Diploma course in Ms Office Automation.

- Well versed with MS Office (MS Excel, MS Word, PowerPoint, etc.), Windows and Internet Applications

[b][u]Personal Dossier [/u][/b]:
[b][u]Date of Birth  [/u][/b]: 16th March 1978
[b][u]Marital Status  [/u][/b]: Married 
[b][u]Languages Known  [/u][/b]: English, Hindi, and Marathi 
[b][u]References  [/u][/b]: Available on request

[b][u]Date [/u][/b]:
[b][u]Place [/u][/b]:[/QUOTE]

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