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[QUOTE=Unregistered;268389]MD SHAHNAWAZ ALI Technically Proficient email- shahnawaz375 AT gmail.com New Delhi-92 [b][u]Brief Overview [/u][/b]: - 2.1 years experience in Technical Support. - Good understanding of networking concepts pertaining to LAN, WAN Communication & Remotely - Lotus mail 7.0/8.0, M.S.Outlook. [b][u]OBJECTIVE [/u][/b]: A challenging growth oriented position in a progressive organization where my ability, skills and knowledge will be effectively utilized to improve my performance and contribute to the development of organization. [b][u]IT Skills [/u][/b]: [b][u]Operating System [/u][/b]: Windows 2K/XP/7/20/2003/2008 Server. [b][u]Mailing Software [/u][/b]: Lotus mail 7.0 /8.0/8.5.3.S.Outlook. [b][u]Network Device [/u][/b]: Hubs, Switches, Modem & Router [b][u]Hardware [/u][/b]: Desktops, laptop (IBM, Compaq, Dell, HP, Acer) [b][u]PROFESSIONAL EXPERIENCE [/u][/b]: 1. I have worked 1 year as backup engineer behalf of INS solution Pvt Ltd. 2. 3 Jan 2012 Remote desktop support engineer. Wipro InfoTech. Behalf INS solution Pvt Ltd site HDFC bank till now. Designation of D.S.E. (Desktop Support Engineer) Helpdesk coordinator.(HDFC bank Client Location) [b][u]JOB RESPONSIBILITIES [/u][/b]: [b][u]- Operating System [/u][/b]:Windows 2K/XP/7 - Lotus Notes 7.0, 8.0 up to Clients- Installation, Configuration, Troubleshooting. - Installation of Symantec antivirus, Scanning and troubleshooting on client end. - Switches, Hubs, Router, Printer and Modem. - Networking LAN, WAN, TCP/IP, HTTP and FTP. - Network Infrastructure Services- DNS, DHCP. - High level management to communicate with clients. - Good Knowledge of Cabling Structure System and Protocols. - Maintaining Daily reports and manages engineers. - Vendor Management (DELL, IBM, Toshiba, HP, Acer and Wipro). - Call Reports and Response at escalated call & Management. - SAP Installation and Configuration on client end. - Hardware Installation, Configuration and troubleshooting - Printer Installation and Configuration. - Installation of Different types of Software Like Ms- office, oracle, Acrobat etc - Mail troubleshooting, antivirus mgmt.Patch mgmt.,hardware maintenance - Vendor Management (IBM, Orbit Computers, Quantum) - Symantec PGP Encryption Project. - Norton Utilities. - Microsoft office expert. - Knowledge about VC setup. - Managing Client & Server - Restricting User workspace through DISK QUOTA. - Scheduling the Branch Visit monthly bases and meeting with the BM’s as per schedule. - Now Handling 30-35 Branches Notes Database/servers; Network (connectivity) related calls and troubleshooting the mail related problems. [b][u]Educational Qualification [/u][/b]: - Intermediate (10+2) from BSEB (HS) in 2006 with 52% - High School (10th) from Bihar School Examination Board. in 2008 with 61% [b][u]PROFESSIONAL QUALIFICATIONS [/u][/b]: - Bachelor of Computer Application(BCA)from Sikkim Manipal University in 2011 with 68% - MBA (IT) Pursuing Manav Bharti University. - MCITP Pursuing. - CCNA Pursuing. - One year Diploma in Computer Application. - Certificates of C and DATA Structure Language from L-n-E Patna. - Certificates of NCC. - Certificates of Diploma in Hardware. [U][B]Activities.:[/B][/U] - Certificates of National Cadet Corps. - Certificates of Spirited Race (20 km) Beside Dist.Level. - Certificates of Sub divisional level Cultural activity. - Certificates of School level Cricket Participate. [U][B]PERSONAL DETAILS:[/B][/U] Date of birth -19-Feb-1990 Parents - Md Ehteshamuddin, Shairun Nisha Sex - Male Hobbies - Internet Surfing, watching Movie, listening music and Keen learner. Language - English, Hindi and Urdu Marital Status - Unmarried. [U][B]A FEW WORDS ABOUT MY SELF:[/B][/U] Ability to work independently as well as in a team environment, flexible, can handle work pressure and ready to work in 24*7 environments. Across the globe. [b][u]Declaration [/u][/b]:- I consider myself familiar with Computer. I am also confident of my ability to work in a team.I hereby declare that the information furnished above is true to the best of my knowledge. [b][u]Place [/u][/b]: New Delhi [b][u]Date [/u][/b]: (Md. Shahnawaz Ali) [b][u]Reference [/u][/b]:-[/QUOTE]
