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[QUOTE=Guest;263379]Dear Team, I am sending my CV, I am ready for any project in your company. Which may include handling office anywhere in India, abroad,since i am hard working and can handle Technical support card production Personalization/ Operation/ Production/ Service Delivery Manager and HP higher end printer like HP8150dn,HP9050dn and Wipro Epson printers. Also working on MPR 5800 Datacard machine since September 2010 which is used for laser engraving. Last year i have also won the award for my contribution towards growth of the company. I lead a team of Technical which looks after Datacard machines like DC 500,DC 7000,DC 9000,DC9000e,MX 6000 I had handle ICICI and HSBC production plus technical for more than 5 years. Helping, giving guidance to Card Operations on all India basis assuming overall responsibility for customer service, account management, business development,complaince & profitability. Ensured service delivery operation in line with service level agreement & by eliminating all operational bottlenecks. Holding account review meeting with the customers for smoothing the service operations & suggesting customized solutions to maximize the account penetration. Actively contribute to the growth of the business through actively seeking, identifying and supporting new sales opportunities. Lead efforts in building the overall client relationship in existing accounts including relevant pre-sales activities, building senior management client/partner relationships, qualifying projects, understanding requirements, delivering presentations and proposals and closing new business. Manage and execute programme/project work plans, including qualitative and quantitative tasks within the budget. I have total experience of 23 years plus in this filed. Thanks & Regards Bhai Bhide [b][u]Resume [/u][/b]:- Bhai E Bhide (Assistant Manager) mail AT bhai1_bhide AT yahoo.com Alt-mail AT bhai_bhide AT yahoo.com [b][u]Objective [/u][/b]: To obtain a responsibility and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement. [b][u]Experience Summary [/u][/b]: Over 21 years experience in Hardware and Debit and Credit card embossing (USA) Datacard machines. [b][u]Technical Skills [/u][/b]: ** IBM OS2 4.51ver WARP, Windows 95/98/NT, MS-DOS. ** Networking TCP/IP, LAN. [b][u]Hardware Skills [/u][/b]: ** Maintaining (USA) Datacard personalization machines. ** Maintaining HP9050dn, HP8150dn Printers. ** Install and configure the software and configure it for a TCP/IP Network. ** Handling Datacard engraving machine MPR 5800. [b][u]Academic Education [/u][/b]: ** Diploma in Industrial Electronics ( 4 years course 65%, 1989 pass out ) ** Underdone Chip-Level training of WIPRO Printers in November, 1993. ** Attended ‘LAN Engineering’ course of CMS Institute in September, 1994. ** Six months training in PAC Computers Pvt. Ltd., training was in testing of Computer cards like MOTHER BOARD, CGA, MULTI I/O, FDC. ** Four months training in PROMPT Computers Pvt. Ltd., training involved Debugging of Computers cards like XT MOTHER BOARDS, CGA, MGP, EGA, FDC, WDC, Multi I/O. [b][u]Experience [/u][/b]: [b][u]Company [/u][/b]: CMS Infosystems Pvt. Ltd. May’2001 to till date [b][u]Designation [/u][/b]: Assistance Manager [b][u]Present Responsibities Includes [/u][/b]: ** Presently working on MPR5800 Datacard engraving Project since September 2010. ** Handling MPR 5800 all Technical issues personally. ** Easily recognizes system deficiencies and implements effective solutions. ** Suggests alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and / or longer life. ** Identifies reusable parts, consumables required for machine and ensures the high quality throughput of machines. ** Assists in sales efforts from a technical perspective. ** Applies significant knowledge of industry trends and developments to improve service to our clients. Consistently delivers high-quality services to our clients. ** Looking after DATACARD machines in Vashi Card Center, since last 2 years with team of 6 Engineers. ** Handling HSBC risk and operation audit. ** Handling VISA and Master Audit. ** Maintaining of (USA) Datacard MPR5800 DC9000, DC7000, DC500, MX6000, with ultraform, CP40,RP90, (German) Bowe PT7000 mailer machines. ** Smart card personalization of non-financial cards like IOCL and HPCL. ** Monitoring of MIS Reports for CMS AND HSBC. ** Monitoring backup of all setup taken by team members weekly. ** Planning of spares for all the above machines. ** Giving technical guidance on Datacard machines to other regions. ** Handling front end client meetings like HSBC, BOB, BOR, etc. to look into their concerns and aspects. ** Handling mock run of SCB, HDFC, CITI bank, etc... [b][u]Job Profile [/u][/b]: ** Handled HSBC and ICICI card personalization site independently which includes technical and operation part. ** Looked after DATA Preparation of ICICI and IDBI cards, Settings of priority of cards and holds CARDS to be sorted out and sending back to banks. ** Maintaining machines so that TAT (turn around time) should match as per bank requirements. ** Guiding Supervisor for quality control of these cards. ** Looking after HSBC Credit and Debit card Embossing and their dispatch to HSBC Branches and respective courses with team of six operators under my supervision. [b][u]Significant Achievements [/u][/b]: ** Recovered important data (LAN ENVIRONMENT) for SKF. [b][u]Company [/u][/b]: ABM Knowledge ware Pvt. Ltd. Jan'1998 to 2001 [b][u]Designation [/u][/b]: Senior Engineer [b][u]Job Profile [/u][/b]: ** Worked on 286/386/486 - MOTHER BOARDS. ** Looking after Printers and Machines located At BMC, Mantralay, Nabard Bank, Navy, Old Custom House Etc. [b][u]Company [/u][/b]: Omnitech Computers Jan'1996 to 1998 [b][u]Designation [/u][/b]: Senior Engineer [b][u]Job Profile [/u][/b]: ** Worked on 286/386/486 - MOTHER BOARDS. ** Looking after at Setup, Printer Setup, following Purchase of Printer's Parts. ** Giving guidance to Sub-Ordinates. [b][u]Company [/u][/b]: CMS COMPUTER LTD. Feb'1992 to Dec'1995 [b][u]Designation [/u][/b]: Senior Engineer [b][u]Job Profile [/u][/b]: ** Worked on 286/386/486 - MOTHER BOARDS. ** Printers includes CHIP level repairs of all types of Dot Matrix-LQ2070, FX1050, EX1000, FX1170, FX1050, L-Q107O+, ETC., DESKJET 200, 400, 600, Debugging 600 C, 660 C, 670 C, 690C, 820 CXI, 870, ETC. and LASER PRINTERS of HP like III, II, 3P, 2P,4L, 4ML, 5P, 6P, 6L, ETC. repairs of ACER, COMPAQ, AST, TWINHEAD, IBM THINPAD NOTE-BOOK. ** Co-ordination with stores, filed and depot. ** Technical help to depot and field. ** Overall responsibilities in absence of Manager. [b][u]Company [/u][/b]: PROMPT Computers Pvt. Ltd. Aug' 1989 to Jan'1992 [b][u]Designation [/u][/b]: Hardware Engineer [b][u]JOB Profile [/u][/b]: ** CHIP Level Debugging of all above mention cards. [b][u]Personal Details [/u][/b]: [b][u]Date Of Birth [/u][/b]: 17th February 1967 [b][u]Gender [/u][/b]: Male [b][u]Marital Status [/u][/b]: Married [b][u]Nationality [/u][/b]: Indian (Maharashtra) [b][u]Language known [/u][/b]: English, Hindi & Marathi [b][u]Hobbies [/u][/b]: Swimming, Cricket, Music Bhai E Bhide[/QUOTE]