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[QUOTE=ijt.dolora@gmail.com;261830]Accel Frontline Ltd,Chennai

[U][I][B]Department : BPO [/B][/I][/U]
[B][I][U]Executive - Customer Support [/U][/I][/B]:
[B][I][U]Job Title     [/U][/I][/B]:     Executive - Customer Support
[B][I][U]Experience     [/U][/I][/B]:     0-1 yrs
[B][I][U]Location     [/U][/I][/B]:     Porur, Chennai
[B][I][U]Education     [/U][/I][/B]:     UG -  Diploma in any stream ,  PG -  Not required
[B][I][U]Job Specification [/U][/I][/B]:
** Diploma in any stream
** Should have good technical knowledge in hardware products (Printers, scanners,       desktop, laptops)
** Willing to travel intensively
** Two wheeler is a mandatory
** Good interpersonal skills
[B][I][U]Job Description [/U][/I][/B]:
** Visit customer place and attend the call
** Diagnose the problem and rectify the defect in the unit/product
** Attend escalated calls on priority basis
** Adhere accel/vendor policies & guidelines while attending the call and meet the SLA
** Should respond/complete minimum 4 calls per day
** Settle the defective/unused good parts to CCO
 
[U][I][B]Department : BPO  [/B][/I][/U]
[B][I][U]Associate Executive - Customer Support [/U][/I][/B]:
[B][I][U]Job Title     [/U][/I][/B]:     Executive - Customer Support
[B][I][U]Experience     [/U][/I][/B]:     0-1 yrs
[B][I][U]Location     [/U][/I][/B]:     Porur, Chennai
[B][I][U]Education     [/U][/I][/B]:     UG - Any Graduate
[B][I][U]Job Specification [/U][/I][/B]:
** Should be a graduate in any stream
**  Should have good communication skill
**  Should be proficient in Ms- office
**  Hindi speaking is an added advantage
**  Good interpersonal skills
[B][I][U]Job Description[/U][/I][/B]:
**  Attend the inbound calls received from customers
**  Collect the grievance/complaint query from the Customer and call back the Customer on the status of the product and also commit a tentative date on when the product will reach the customer
**  Alert the processing team on the commitment made and ask them to prioritize the call & ensure that is
**  closed as per committed date and time
**  Escalate the calls to vendor manager in case if they are not able to convince the customer
**  Key the comments in the CRM about the information given to the customer
    
[U][I][B]Department : BPO     [/B][/I][/U]
[B][I][U]Associate Engineer - Field Service [/U][/I][/B]:
[B][I][U]Job Title     [/U][/I][/B]:     Associate Engineer - Field Service
[B][I][U]Experience     [/U][/I][/B]:     0-1 yrs
[B][I][U]Location     [/U][/I][/B]:     Porur, Chennai
[B][I][U]Education     [/U][/I][/B]:     UG -  Diploma in any stream ,  PG -  Not required
[B][I][U]Job Specification [/U][/I][/B]:
**  Diploma in any stream
**  Should have good technical knowledge in hardware products (Printers, scanners, desktop, laptops)
**  Willing to travel intensively
**  Two wheeler is a mandatory
**  Good interpersonal skills
[B][I][U]Job Description[/U][/I][/B]:
**  Visit customer place and attend the call
**  Diagnose the problem and rectify the defect in the unit/product
**  Attend escalated calls on priority basis
**  Adhere accel/vendor policies & guidelines while attending the call and meet the SLA
**  Should respond/complete minimum 4 calls per day
**  Settle the defective/unused good parts to CCO
    
[I][U][B]Department : BPO     [/B][/U][/I]
[B][I][U]Executive - Project Coordination [/U][/I][/B]:
[B][I][U]Job Title     [/U][/I][/B]:     Executive - Project Coordination
[B][I][U]Experience     [/U][/I][/B]:     0-1 yrs
[B][I][U]Location     [/U][/I][/B]:     Porur, Chennai
[B][I][U]Education     [/U][/I][/B]:     UG -  Diploma in any stream ,  PG -  Not required
[B][I][U]Job Specification [/U][/I][/B]:
**  Any Graduate
**  Good communication skills
**  Should be proficient in Ms- office
**  Hindi speaking is an added advantage
**  Good interpersonal skills
[B][I][U]Job Description [/U][/I][/B]:
**  Ensure 100% Customer SLA compliance & alert vertical head & Regional Managers when there is a deviation
**  To handle all vendor and end customer escalations, do RCA, and come with  CAPA and implement it
**  Ensure the processes (SOPs) are adhered 100% and any deviation report to vertical head
**  To prepare monthly performance report against the defined objectives and send it to Vertical Head
**  To maintain a daily and weekly tracker against defined objectives and take course correction accordingly

[URL]http://accelfrontline.com/pages/careers/current_oppurtunities.html[/URL]

Apply through the website through the mail...

[B][I][U]Contact Us[/U][/I][/B]:
Accel Frontline Limited,
75, Nelson Manickam Road, Aminjikarai,
Chennai - 600029.[/QUOTE]

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