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[QUOTE=Guest;255778][b][u]Email ID [/u][/b]: manaskumar_manaskumar AT yahoo.co.in [b][u]CAREER GOAL [/u][/b]: A position allowing me to incorporate my experience in Warehouse Functions and customer relations. [b][u]SUMMARY OF QUALIFICATIONS [/u][/b]: Team worker and Coordinator of personnel with diverse backgrounds, cultures, and nationalities. An effective problem solver with a strong background in conflict resolution capable of restoring calm in stressful situations. Skills into Warehouse Management Systems, Microsoft Office programs. Excellent verbal and written communication skills. Knowledge of fundamental safety practices. Capacity to handle confidential information and supervise various people. Capacity to direct projects relating to the procedure and the ability to manage various priorities. Dedicated and have the ability to prioritize and complete multiple tasks and follow through to achieve projected goals. Proficient in computer programs (Microsoft Word, Excel, and PowerPoint). [b][u]CORE COMPETENCIES [/u][/b]: Personnel Management Problem Solving Office Administration Store Management Customer Support Computer Applications [b][u]PROFESSIONAL CAREER SUMMARY [/u][/b]: [b][u]- Warehouse Specialist [/u][/b]: - General Dynamics Information Technology (GDIT) Kuwait. April 2011 to Present - Checks incoming orders against items listed on requisitions, invoices or other proper forms for correct counts. - Counts, grades, weigh meters and sorts incoming items and supplies. - Marks with identifying codes, sorts, and stores supplies in proper location according to prescribed methods for convenient removal. - Takes items from stock to fill requisition and issues equipment and supplies to students, faculty or staff as requested with proper authority. - Initiates orders and supplies as needed; delivers and picks up supplies and materials to location as required. - Assembles or mixes materials, solutions, and equipment stored, in accordance with specific instructions. - Maintains records on issuances, periodically takes physical count of stock on hand, and prepares reports as necessary. - Operates equipment such as forklift, pallet jack etc., in handling and transporting supplies and equipment. - Manage cash and payment systems in accordance with company procedures and policies, at all times with customer safety as the uppermost priority. - Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction. Performing query through FEDLOG database to find the characteristic of all General support class IX multi-class warehouse stock items. - Coordinating the use of automated and computerized systems; - Using inter-active process and Portable Data Collection Devices (PDCD)New HHT(Hand HeldTerminal)CK31 Device to perform receipt and issue tasks. [b][u]- Data Entry Operator [/u][/b]: - Dyn-Corp International (Warehouse) Afghanistan. April 2010 to Feb 2011 - Performing day-to-day administrative duties such as typing, mailing, filing, and faxing for assigned departments. - Create and maintain Employees Personal History Files (PHF) accordance with Standard Operating Procedures. - Suggest ways of improving safety, health, welfare, quality and the environment. - Screen telephone calls, visitors and incoming correspondence for Section. - Established operational procedures for activities, such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory current. - Keep records and compiles stock report. Conducts daily Safety training and PMCS briefing - Anticipating problems, deciding work priorities and assigning duties, revising plans to account for changed circumstances, initiating action in an emergency. - Maintain accurate records of materials shipped and received. Process incoming and outgoing mail. Performs a variety of general administrative support tasks; prepare reports and correspondence; maintain project files according to company. [b][u]- Computer Operator [/u][/b]: - 3(i) InfoTech Pvt Ltd, India. Nov 2009 –Mar 2010 - Monitor the system for equipment failure or errors in performance. - Notify supervisor or computer maintenance technicians of equipment malfunctions. - Respond to program error messages by finding and correcting problems or terminating the program. - Read job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings. - Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports. - Retrieve, separate and sort program output as needed, and send data to specified users. - Load peripheral equipment with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators. - Answer telephone calls to assist computer users encountering problems. Oversee the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use. - Record information such as computer operating time, problems that occurred, and actions taken. - Clear equipment at end of operating run and review schedule to determine next assignment. - Type command on keyboard to transfer encoded data from memory unit to magnetic tape and assist in labeling, classifying, cataloging and maintaining tapes. - Supervise and train peripheral equipment operators and computer operator trainees. - Help programmers and systems analysts test and debug new programs. [b][u]- Data Entry Operator [/u][/b]: - Konark Cylinder Ltd, Orissa, India. Sep 2002 –Nov 2008 - Analyzes console instructions, queries, error messages, machine malfunctions, stops, schedules, programs and job control language information to determine proper operating procedures. - Informs systems and programming personnel of errors or problems with job runs. - Monitors and controls work flow through job queues and console messages, as required or assigned, to ensure that completion deadlines and production standards are met. - Reviews production printouts and reports to ensure quality standards are met. - Operates supporting peripheral equipment as required. - Answers telephone or assist users at counter with minor computer programming problems or questions. - Performs routine maintenance on computer hardware equipment and updates appropriate records; replaces ribbons and forms; cleans system following appropriate maintenance schedules and procedures. - Runs duplicate tapes for placement in off-site storage security area. - Bursts, decollates and files output for proper distribution [b][u]- Customer Care Executive [/u][/b]: Riliance Bpo, Mubai, India. Dec 2007 –Jun 2008 - Answer phones and respond to customer requests. Sell product and place customer orders in computer system. - Provide customers with product and service information. - Up sell products and services. - Transfer customer calls to appropriate staff. - Identify, research, and resolve customer issues using the computer system. - Follow-up on customer inquires not immediately resolved. - Complete call logs and reports. - Research billing issues. - Research misapplied payments. - Recognize, document and alert the supervisor of trends in customer calls. - Recommend process improvements. - Family credit pvt.ltd. [b][u]Process Associate [/u][/b]: Orissa ,Bhubaneswar HUB. Dec 2006 –May2007 - Day-to-Day responsibilities will include, but not limited to - Process daily, weekly and monthly files using our in-house software - Assist data quality team, support team and data metrics team with operational projects - Maintain documentation on procedures - support development team with data needs - Interact with vendors to resolve timing, data quality and other issues [b][u]INTELLECTUAL LEVEL [/u][/b]: Jun 1983 –Apr 1993 S S L C, Board of Secondary Examination. Orissa, India (Science, Mathematics, English, Other) Jun 1993 – Apr 1995 Higher Secondary Examination Board Orissa, India (Economics, English, History) Jun 1995 – Apr 1998 Bachelor’s Degree Arts, Utakal University. Orissa, India (Political Science, Economics) [b][u]CERTIFICATES [/u][/b]: - Completed Post Graduate Diploma in Computer Application from Priyanka Institute, Bhubaneswar. - Completed Polytehnique Course in Hotel Service from Institute of Hotel Management, Bhubaneswar. [b][u]IT SKILLS [/u][/b]: - Operating System – Window 98, XP, Vista - Knowledge in MS Office – Word, Excel, PowerPoint - PageMaker - Internet Browsing [b][u]DRIVING LICENSE [/u][/b]: - Valid Indian Driving License (L M V). [b][u]LANGUAGES [/u][/b]: - English Fluent. - Hindi Fluent. - Orriya Native. [b][u]COMMENTS [/u][/b]: - Excellent physical condition. Can work any climatic condition. - Able to work in mixed schedules, Day /Night and Holidays. - Good communication skills in English. Good knowledge on Computer. [b][u]PERSONAL AND PASSPORT DETAILS [/u][/b]: [b][u]Nationality [/u][/b]: Indian. [b][u]Date of Birth [/u][/b]: 18th March 1978. [b][u]Place of Birth [/u][/b]: Nayagarh KUWAIT.[/QUOTE]
