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[QUOTE=Guest;252554]- Sonali Bagde [B]Email [/B]: sonalibagde04 AT gmail.com [B]SUMMARY :[/B] - CASA a/c opening - Customer Relationship Management - Operations Management – Customer Service -Team MIS Challenging assignments in the fields of CASA ac opening ~ Customer Service ~ Customer Relationship Management. [B]CAREER SKETCH [/B]: A self motivated dynamic professional with more than 2 years of experience in Customer Relationship Management, Service Excellence Management. Presently working with HDFC Bank LTD. on contract (Retail Branch Banking). Proficient in managing & analyzing customer complaints resulting in enhanced customer experience and process improvements. [B]CAREER HIGHLIGHTS [/B]: Since June’12-with HDFC bank ltd., Mumbai [B] Currently designated as Sales Executive :[/B] (Retail Branch Banking) - Resolution of customer queries/complaints pertains to SB and CA. - Responsible for Cross Sell & enhancing relationship with existing customers. - Selling of Investment products like Mutual Fund, Insurance & Current account, SB AC . - Deepening of existing Current account & saving account relationships - Enhance the value of existing accounts of Current account & saving account customers. Retention of accounts. - Cost Management and staff productivity. - Looking after Branch Operations. - Customer acquisition & cross sell to walk in customers. - Publishing team MIS on weekly basis. June’11 to Jan‘12 with S.S. SOLASE AND COMPANY, New Mumbai.( Accountant ) Feb’2012 to May’12 with ARCEE ELECTRONICS, New Mumbai.( Assistant Accountant ) [B]KEY RESULT AREAS [/B]: - Prepare Books of Accounts - Prepare Bank reconciliation and financial statements. - Coordinate with internal and external agents for the purpose of audits. - Prepare MIS/reports like Profit & Loss statement, monthly closing and cost accounting reports. - Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions - Proficiently work on Tally. - Invoicing and Receivable management. [B]CHIEF ACCOMPLISHMENTS [/B]: - Rewarded “Best Performer” in 2012 for consistent performance with HDFC Bank ltd. [B]ACADEMIC CREDENTIALS [/B]: - B.COM from Mumbai University, Mumbai 2011. [B]External Certifications [/B]: - MS-CIT course. - TALLY.9.0 ERP. [B]IT CREDENTIALS [/B]: [B]Package [/B]: MS Office [B]Operating System [/B]: Windows [B]Others [/B]: CRM, Flexcube. [B]PERSONAL VITAE [/B]: [B]Date of Birth [/B]: 31st Dec, 1989 [B]Languages [/B]: English, Hindi and Marathi.[/QUOTE]
