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[QUOTE=Guest;251120]Divya Manocha [B]Email [/B]: divyamanocha9 AT gmail.com [B]CAREER OBJECTIVE [/B]: € Looking for a Information Technology/ Managerial profile(HR Executive / Generalist/ Management profile). €To gain the experience and knowledge by working with dynamic, growth oriented organization, one that encourage me to contribute usefully and offers me an opportunity to learn and expand. [B]Summary [/B]: - Dynamic and result-oriented individual with experience of technical recruiting focused in the placement of Software Engineers/Architects (Distributed and Mainframe), Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts. - A resourceful, solution-focused professional with excellent interpersonal and rapport-building skills. - A resourceful, solution-focused professional with excellent interpersonal and rapport-building skills. - Responsible, loyal, reliable, and independent worker with high level of enthusiasm and creativity. - Self-motivated professional who achieves results and has superior ability to coordinate and perform several projects simultaneously. [B]Skills [/B]: - Meet established hiring targets and maintains compliance with established reporting structure. - Develop strong client and candidate relationships and maintain communication with both. - Target driven and self-motivated. - High level of proficiency with MS Outlook, Office, MS Word and Excel software. Familiarity with Internet navigation and on-line recruiting technology/tools. - Demonstrated oral presentation and written communication skills. - Excellent relationship management skills to develop successful networks within senior management, staffing teams and HR Partners. - Strong persuasive skills. - Generate qualified candidates through cost-effective efforts (i.e., alternative sourcing). Utilize a resume database for sourcing and tracking of all candidates. - Able to work in a highly dynamic environment and able to multi-task. - Outstanding analytical and organizational skills. - Ability to handle volume recruiting in a fast paced, (un) structured environment, adhering to strict deadline. [B]WORK EXPERIENCE [/B]: [B]Organization [/B]: Outline system Pvt limited (May 2011 –October 2012) Chandigarh [B]Designation [/B]: Senior Technical Recruiter [B]Domain [/B]: US Recruitment [B]JOB PROFILE [/B]: - Source, screen, evaluate and select candidates through a structured recruitment process designed to obtain the best candidates. Inform applicants of job duties and responsibilities, compensation and benefits, work schedules and working conditions, company policies, promotional opportunities and other related information. - Responsible for hands-on recruiting efforts and using software for ensuring compliance with Equal Employment Opportunity. - Placed high-end technical professionals in the area of Information Technology Industry in contract and full-time positions. Specialized in Software Engineers/Architects (Distributed and Mainframe), Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts. - Experience in IT Staffing (Recruitment/Consulting) industry for IT Clients. - Knowledge of staffing, recruiting and sourcing skills at all levels of the staffing process. - Recruited and hired candidates in state and out-of-state for contract, contract-to-hire and permanent placements for all IT positions for multiple clients (Federal, state, County, Commercial). - Clearly communicated all aspects of the offer including salary, stock options, benefits, bonuses, relocating, etc. - Also, effectively recruited candidates through Internet research, internal database, cold calling, referrals, - Utilize knowledge of multiple recruiting sources such as Dice, Monster, Hotjobs, 3rd party vendors, Independent consultants and execute various recruiting strategies. - Recruited Software Developers (Distributed and Mainframe), Network Administrators, Database Developers and Administrators, Support Analysts and Engineers, Web Developers, Quality Insurance Testers, Program and Project Managers. [B]Organization [/B]: Dell International Services (March 2010 to Oct 2010) Mohali [B]Designation [/B]: Technical support expert [B]Domain [/B]: DELL [B]JOB PROFILE [/B]: - Analyze, resolve and log details of technical errors occurring with the systems and hardware used by the customers. - Send faulty machines and equipments to the warehouse and provide replacement to the customer if necessary. - Maintain records of the equipments and systems replaced and provide details to the Research and Development team. - Configure systems and provide installation assistance for third party applications to the customers. - Provided troubleshooting services for dell computers and laptops and ensured that the service is executed within the standard time frame - Maintained database of new and existing products, specifications, features, and price range - Wrote and uploaded troubleshoot assistance guide for providing customer support. [B]Organization [/B]: Intelenet ( April 2009 to March 2010) Mohali [B]Designation [/B]: Customer Care Associate [B]Domain [/B]: Vodafone [B]Profile [/B]: - Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written correspondence. - Greet transfer and hold calls - Build rapport, listen, clarify and manage conversational flow - Manage upset customers, conflicts and challenging situations - Deliver outstanding service, exceed expectations and build long-term loyalty - Work in teams and in a self-directed environment. - Consistently and accurately document to databases as needed. - Identify and deal with as appropriate, upgrade and retention opportunities. - Consistently meet all delivery, technical, productivity, and procedure objectives. - Explain policies, regulations and rate structures. - Open and close accounts. - Post payments to the proper account. [B]Qualifications [/B]: MBA (HR) from Sikkim Manipal University(S.M.U). Completed M.S.C (Bio-Informatics) from Punjab University, Chandigarh (2006-2008) Completed B.S.C (Bio-Informatics) from Kurukshetra University,(2003-2006) 10+2 from Central Board of Secondary Education ( C.B.S.E), New Delhi( 2003). 10th from Central Board of Secondary Education (C.B.S.E), New Delhi( 2001). [B]Computer Proficiency [/B]: - Operating systems known are Windows98 to Vista, Window7 - Knowledge of Microsoft Office & Internet. - Knowledge of Microsoft Outlook 2010 [B]Strength [/B]: - Hard working, Enthusiastic and Honest. - Disciplined and matured enough to handle sensitive information in a professional way. - Good communication and leadership skills. - Quick learning capacity and capability to adapt rapidly. - Patient listener and keen observer. [B]Personal Details [/B]: [B]o Date of Birth [/B]: 08 . 02.1985 [B]o Gender [/B]: Female[/QUOTE]
