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[QUOTE=Guest;249550]RAHUL KALRA 
[B]E-mail [/B]: rahul.18.kalra AT gmail.com

[B]A Brief Overview [/B]:
- A keen learner with over 4 years of experience in Customer Service & Client Relationship Management.
- Possess strong interpersonal, communication and analytical skills with demonstrated abilities in customer relationship management.
- Good self-presentation and communication skills
- Result oriented- Have always delivered on the targets
- Positive interaction skills
- Strong team work orientation that encouraged hard work and collaboration to achieve common goals
- Fully committed to providing the highest possible standards of customer service and support.
- Provide effective and timely resolution of a range of customer inquiries.
- Well organized in the task and responsibilities assigned, can be depended on to complete a task under minimal supervision.
- Self motivated and also motivated peers to achieve targets

[B]Career Highlights [/B]:
ACCENTURE
March 2010 till Sep 2012
Senior Project Associate / level – G 1 / Operations Department
Philips Healthcare SPS (Supply Chain Management Unit)
- Working for Accenture‘s one of the major client (Philips Health Care).
- Creation of sales orders as requested from global clients, creation of purchase orders in sap
- Responding to e-mails, Calls, chats and IM’s, dealing with B2B clients and providing spare part supply chain management solutions.
- Dealing with Philips engineers, RSM’s & various carrier service providers (FedEx, DHL, UPS, TNT Etc) in order to arrange the delivery of medical equipments to the end user/hospitals situated around the globe.
- Warehouse management and vendor management.
- Instant diagnose analysis and resolution of the errors found in the standard operating procedures.
- Also troubleshoot production problems in sales and distribution area.
- Provide support for creating sales document, outbound deliveries, Post goods issue and billings.
- Working in a 24*7 environment to support the client thru mails, calls and chat.
- Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems

ADFC-(Atlas Documentary Facilitators Company Limited)
(A Division of HDFC Bank)
March 08’ to November 08’
[B]Customer Care Executive [/B]:
- Handling all customer related queries and sales, resolving client issues relating to credit cards and loans.
- Responsible for crossing selling of various card products such as add on cards, balance transfer, Loan on phone, insurance.

Info Edge India Ltd. (Naukri.com)
October 06’ to February 08’
[B]Executive -Sales [/B]:
- The different products of Naukri.com such as Resume Development, Zapper, Job Mail, Display, etc.
- Successfully achieving the monthly targets before stipulated time period.
- Handling sales Selling service, resolving client issues & building healthy client relationship to generate high revenues.
- Attending customer complaints & issues & ensuring quick resolution of these issues without affecting the client satisfaction norm.
- Generating sales in domestic as well as international locations by interacting with clients and cold calling and gaining grounds in concept based selling.
- Attending customer complaints & issues by providing information for functioning of website Naukri.com and making them aware of the resume services of the website.

[B]Academics [/B]:
2009 : Bachelors of Arts from Delhi University
2004 : 10+2 from CBSE
2002 : 10th from CBSE

[B]Personal Information [/B]:
[B]Date of Birth  [/B]: 18th July, 1984
[B]Languages  [/B]: English, Hindi, Punjabi

[B]Date [/B]:

(RAHUL KALRA)[/QUOTE]

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