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Occupational Health and Safety Engineer : Resume CV
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Occupational Health and Safety Engineer : Resume CV
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[QUOTE=Guest;248338]BALAJI MURUGAN SENGUNTHAR [B]Executive Synopsis [/B]: Quick learner with immense potential to lead a team. [B]Core Competencies [/B]: Operations Management - Ensuring that the targets are completed on a daily basis and any escalations/hurdles are taken communicated to the supervisors. [B]Customer Service & Retention [/B]: - Ensuring a high-quality customer experience, elevating customer satisfaction. [B]Team Supervision [/B]: - Supervising a team of 14 agents for Non-Voice process and interacting with the client on new updates. [B]Career Highlights [/B]: Since 11th Dec 2009 to 10th May 2012 with Sparsh BPO services Ltd(Intelenet) Sr.Customer Relationship Associate Working for Blue Star [B]KRA [/B]: - Handling Customer Complaints and Raising Complaint requests. - Forwarding the complaint calls to Dealer to resolve the complaints. - Liasing between Dealer and Customer till the problem is resolved. - Handling the I-propeller campaign independently and ensuring that the complaint TAT is maintained. Worked for FENESTA BUILDING SYSTEM In Bangalore As a DSA From 1st Dec 2007 to 14 Jan 2009 Direct Sales Associate [B]KRA [/B]: - Handling Customer & Explaining About a Product. - Making Quotation & Convincing Them to Purchase. - Close the Order After the Sales Done. Academic Qualification - Completed Graduate (BA) in 2007 Professional Qualification - Completed Diploma in Fire & Safety Engineering in 2012 [B]IT Skill Sets :[/B] - Excellent computer knowledge with expertise in MS Office. [B]Personal Details [/B]: [B]Date of Birth [/B]: 24h March 1985 [B]Languages Known [/B]: English, Hindi, Marathi, Tamil &kannad [B]Hobbies [/B]: Listening Music& Playing in Carom. [B]Place [/B]: Ulhasnagar [B]Date [/B]: 08/01/2013 [BALAJI M S][/QUOTE]
