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Title:

[QUOTE=sanjay.kotkar;24384]Sanjay Eknath Kotkar

Mobile: +91 9890147909, 9011061882 ¬¬ E Mail: sanjay.kotkar AT hotmail.com

In quest of Senior Level assignments to Head Service Center Operations / Head New Setups with P&L accountability for an organization of high repute in Automobile Sector

APERCU

-  A dynamic mechanical engineer with around 21 years of insightful & vast experience in Profit Center Operations entailing Service Operations, Vehicle Maintenance, Sales, Business Development, Spare part management, warranty & insurance support, technical Support and Client servicing in the Automobile sector.
-  Resourceful at maintaining business relationship with clients & customers to achieve quality product & service norms by resolving their service related critical issues.
-  Proven abilities in resolving various issues thereby enhancing customer delight through service excellence.
-  Skilful at monitoring & motivating the workforce to enhance their efficiencies & assist them to deliver quality services to clients.
-  An astute professional with ability to interact easily with people of diverse backgrounds, cultures & professional levels.
-  Stupendous communication and people management skills in managing multi skilled teams.

CORE COMPETENCIES
Business Development
-  Formulating goals on short and long term basis and developing business for achievement of preset targets.
-  Actively involved in handling the entire sales operations & business development activities.
-  Exploring business potential, conceptualizing & executing strategies to drive sales and augment turnover.
-  Monitoring competitor activities and devising effective counter measures.
Service Center Operations
-  Formulating service budgets, forecasts & operational plans and supporting sales on technical aspects - product feedback, Presale inspections, Product demos, competitor’s products comparison & technical discussions etc.
-  Handling operations to achieve efficiency in all aspects of customer service delivery cycle, ensuring timely delivery of vehicles & monitoring customer complaints & warranty issues.
-  Assessing the customer feedback, evaluating areas of improvements & providing critical feedback on improvements; involved in organizing Customer Camps.
-  Reviewing the warranty system, claims processing, documentation, repeat repairs, submission & timely collection.
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Spare Part Management
-  Overseeing spare parts sales & ensuring ready availability of stock at any given point of time.
-  Developing and managing contracts with vendors, ensuring timely availability of equipments, spare parts & consumables to facilitate smooth execution of repairs.
-  Taking adequate measures to maintain optimum inventory levels to achieve maximum cost savings without hampering the Operations. Managing the defective stock & identifying appropriate ways to dispose/ use the same.

Warranty Administration
-  Implementing effective policies and procedures for managing the warrant administration process.
-  Preparation and processing of warranty & Insurance claims in a timely manner.
-  Co-ordination with the entire service team on proper warranty procedures.
-  Liaison with the Accounts & Finance Departments of vendors for disbursement of warranty expenses.

Customer Support
-  Managing after sales service of professional products range and ensuring immaculate service by servicing professional products at component level in the field.
-  Ensuring maximum customer satisfaction by providing them with pre/post technical service assistance and achieving delivery and quality service norms.
-  Collecting & collating data on repeat jobs/ other specific complaints & discuss the same with the manufacturing team for counter measures.
-  Monitoring the post service activities like follow up with the customers, Finalizing annual maintenance contracts and handling customer grievances for superior customer service.

Team Management
-  Conducting need based training programs for Work Managers, Service Advisors & Mechanics with a view to ensure efficiency in service operations.
-  Guiding and monitoring sub ordinates and other junior employees to fruitfully achieve business targets.

OCCUPATIONAL CONTOUR

Since Feb 09
SKODA Dealership at Ahmedabad as SERVICE HEAD

Since June 08-30 Nov ’08
HYUNDAI Dealership, Vapi Daman, Gujarat, as a General Manager (Service and Works)

Notable Contributions

-  Significantly reduced the complaint ratio of customers to zero level.
-  Achieved revenue per month and increased daily reporting vehicles percentage by 500%.
-  Complete management of services and workshop which includes day to day activity discussions with Service Manager and Works Manager.
-  Finalized day to day consumption and ordering of Spares with Parts Manager.
-  Settled the warranty claims, with proper discussions with Parental Company and Warranty Manager.

May’88-May’08
Kelkar Automobiles, Nasik, as Service/Works Manager

Notable Contributions
-  Spearheaded the service operations with a team of service staff consisting of technicians, engineers, supervisors & managers.
-  Steered service operations including sale of spare parts right from the inception stage to profit making concern.
-  Established the entire systems and functioning objectives as a model Service Center/Dealer; successfully catered as authorized Sale & Service dealer for Sooraj automobiles Ltd, Greaves Ltd. and KSB pumps Ltd.
-  Gained insightful expertise in Body Construction, Welding & Painting processes, Body Dimensions, Body Panels Repair Procedure, Rust Prevention & Control methods as well as estimating accidental vehicles.
-  Services/maintained all makes of cars with ability and handled all the insurance related accidental jobs, mechanical & electrical faults diagnosis & repair, denting & painting, etc.
-  Instrumental in tying up with different insurance companies and spare part manufacturers for timely & smooth processing of accidental claims.
-  Actively involved in targeted sales of spare parts, as well as managing vendor network for procurement and order of spares, painting materials, etc. and overall service center operations.
-  Played a key role in brand promotion and positioning the Service Center by organizing free vehicle check-up camps for the customers as well as conducting service knowledge training camp, etc.
-  Catered to key clients from Real estate & Corporate sector as well as doctors & advocates.

ACADEMIA
-  1987 B.E Bachelor of Engineering (Mechanical)
From Karnataka University, Belgaum.

PROFESSIONAL ENHANCEMENT
During the long association with the Auto industry, underwent numerous training programs regularly for enhancing skills to provide service excellence to the customers. Some of them are given below

-  Basic and Advance Training Course in Automobile Maintenance of Maruti Suzuki Zen, Alto’, Esteem, etc.
-  Gained significant exposure by attending various trainings in Automobile Maintenance of MPFI/CRDI Vehicles like:
-  Automatic Transmission, Manual Transmission and Engines,
-  Body Construction, process & Repair methods.
-  Ignition System, Fuel System, Clutch and Gear assembling & Maintenance,
-  Propeller Shafts & Drive Shafts, Breaking System, Suspension & Steering System,
-  Electrical Systems and air-conditioning Systems for all Maruti vehicles.
-  Training on Maintenance of Hyundai, GM, Fiat, Ford, and Toyota.
-  Underwent training in Automobile maintenance of MPFI/CRDI vehicles.
-  Training course on Air Conditioning systems of all MPFI and CRDI vehicles.
-  Successfully competed Maharashtra State Certification in Information Technology by securing 1st Class.
-  Attended numerous seminars on Vehicle maintenance and repair products such as oil & gas related products, tyres, car care products, paints & polishing material, maintenance parts, latest garage equipments, etc.

COMPUTER REALM’
-  Proficient in working with Windows 98/XP, MsOffice (Word, Excel, PowerPoint), internet and email using Outlook.

PERSONAL DOSSIER
Date of Birth : 22nd June 1962
Address : 18/19 Deepali Nagar, Mumbai Agra Road, Nasik-422009
Linguistic Abilities : English, Hindi & Marathi.[/QUOTE]

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