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[QUOTE=muthukalee;242229][B]Company Name[/B] : SVN System Technologies
[B]Location [/B]: Mumbai
[B]Designation [/B]: Help Desk Engineer

[url]http://www.svnindia.com/careers.html[/url]
    
We have the following requirements. Mail your Resume to [email]HR@svnindia.com[/email] Kindly mention the subject as Application for the post - Skill Name

[b]Skills   [/b]: Help Desk Level -1
[b]Role/Job Description  [/b]: Accepts user calls. Provides basic level telephonic support to users. Logs and manage user calls in the Call Management System. Escalate to different support groups and Management Teams as per procedure. Generate reports from the system as per defined process.
[b]Academics/Knowledge/Hands-on  [/b]: Graduate/Diploma engineering/Excellent communication skills/English & local Language knowledge/experience in customer handling/process oriented/hands on/staying nearby to site/telephone handling skills/team player/know how to get job done

[b]Skills   [/b]: Help Desk Level-2
[b]Role/Job Description  [/b]:  Helpdesk support engineers for remote support for windows platform & standard applications. Skills: Windows 2000, Windows XP, MS office, Lotus Notes email installation and support, very good communication & customer management skills.
[b]Academics/Knowledge/Hands-on  [/b]: Graduate/BSc/ 3 yrs Technical Diploma/ BE. Desired certification MCP, MCSE, CCNA.

[b]Skills   [/b]: Desk side FM engineer Level-1
[b]Role/Job Description  [/b]:  Performs installations, maintenance, and repairs on customer equipment working primarily on site. Determines site and equipment requirements; outlines interdependencies. Understands customer goals; identifies consequences of various solutions. Configures system hardware, software and network components. Assembles and integrates system/product, and verifies system/product operation. 
[b]Academics/Knowledge/Hands-on  [/b]: Graduate/Diploma /certification/working experience on branded machines/knowledge of hardware troubleshooting/own conveyance/ready to stay back if needed/OS knowledge/ good effective communication

[b]Skills   [/b]: Desk side FM engineer Level-2
[b]Role/Job Description  [/b]: Performs installations, maintenance, and repairs on customer equipment working primarily on site. Determines site and equipment requirements; outlines inter dependencies.

Understands customer goals; identifies consequences of various solutions. Configures system hardware, software and network components. Assembles and integrates system/product, and verifies system/product operation. Uses proactive monitoring procedures to identify problem prevention opportunities. Provides customer with overview of installation activity, site-specific information and access to appropriate contacts. Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately, escalates issues according to established procedures.
[b]Academics/Knowledge/Hands-on  [/b]: Graduate / Diploma / certification/working experience on branded machines / knowledge of hardware troubleshooting / own conveyance / ready to stay back if needed/OS knowledge / good effective communication

[b]Skills   [/b]: Team Leader
[b]Role/Job Description  [/b]: Leads the complete FM Operation from a customer site. Responsible for FM deliverables and Service Levels. Single point of contact for customer for FM operations. Manages client relationship.
[b]Academics/Knowledge/Hands-on  [/b]: Graduate/ Diploma engineering/Excellent communication skills/English & local Language knowledge/experience in customer handling/process oriented/hands on/staying nearby to site/telephone handling skills/team player/know how to get job done. Good Leadership quality.

[b]Contact us  [/b]:
SVN System Technologies
217,B-Wing, Bonanza,
Sahar Plaza Complex,
J.B.Nagar, Andheri-Kurla Rd,
Andheri (E), Mumbai-400 059[/QUOTE]

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