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[QUOTE=Guest;241348]SURBHI GUPTA [b][u]E-Mail [/u][/b]: guptasurbhi22 AT gmail.com [b][u]Objective [/u][/b]: To work with the organization which gives ample opportunity to learn and grow along with the organization. [b][u]Professional Summary [/u][/b]: - A dynamic professional with experience in Marketing, Customer Service, Operations & Client Relationship Management. - Managing the sales and marketing operations for promoting products and accountable for achieving business goals and increasing sales growth. - Adept at managing various functions involving selection, recruitment of personnel. - Experience in managing operations with demonstrated leadership qualities & organizational skills during the tenure. - Demonstrated abilities in cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business and corporate goals. - Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. - Possesses excellent interpersonal & communication skills with demonstrated abilities in customer relationship management. [b][u]Experience Chronology [/u][/b]: From June’2012 to August’2012 with Pune Central, Pantaloons Retail India Pvt Ltd as a CSD Manager [b][u]Key Accountability [/u][/b]: - Guest Relationship Management is the core task. - Taking care of all the issues regarding the Billing, any defect, exchange of the materials. - Customizing the service as per the requirement of customer. - Co - ordinating with guest and understanding their requirements. - Handling the team & co-ordination with all the floor staffs - Coordinating & briefing different departments for organizing the event & maintaining relations with the existing client. - Steering sales strategies to drive volumes & achieve high profitability. Managing necessary infrastructure to support the business through anticipated growth. - Maintaining guest relations and data base - Successfully handling of the Loyality Programmes like Payback & T24. - Working towards acquiring new customers & maintaining the relation with them. - Driving different kind of activities as per the occasion From Feb’2011 to May’2012 with Vivanta By Taj Blue Diamond, Pune as Banquet Sales Executive [b][u]Key Accountability [/u][/b]: - Strong Knowledge of Hotel Processes, Departments, roles and responsibilities of each job profile. - Oriented towards overall objective of the hotel and business, revenue driven approach - Excellent Client and Guest Relationship management system for self and staff. - Generating Quality Sales. - Maintaining sales reports (Sales Actualization report/ DBR/ Monthly / Yearly sales report/ Business loss Report/ Enquiry Sheet). - Effective working on EBCM (Event Based Costing Module) & SNC. - Hosting/ planning various kinds of events like - Wedding, Product Launch, Conferences, Entertainment, Cocktail/ Theme parties. - Co - ordinating with guest and understanding their requirements. - Co - ordination with various hotel departments (Kitchen, Maintenance, Engineering, House Keeping, Front Office, Stewarding, Accounts, Commercial sales) - Co- ordination with external vendors (Event managers, Logistics, Decorators, Setup, etc) - Taking care of the event from the time of enquiry to the operation, execution, delivery and post event relation. - Maintaining guest relations and data base - Maintain healthy relations with key bookers and important socialites. - Market survey / research in order to understand changing market and accordingly plan strategies. From Apr’10 to Jan’11with Wonder Leisure & Entertainment Pvt. Ltd., Pune as Assistant Manager-Sales & Marketing [b][u]Key Accountability [/u][/b]: - Organizing the whole event as per the requirement of esteem customers. - Taking care of booking and marketing up of Banquet halls. - Customizing the service as per the requirement of customer. - Handling entire billing part. - Coordinating & briefing different departments for organizing the event & maintaining relations with the existing client. - Steering sales strategies to drive volumes & achieve high profitability. Managing necessary infrastructure to support the business through anticipated growth. - Analyzing business potential, monitoring competitor activities and planning counter measures. Identifying and pursuing business opportunities through market surveys. - Mapping as per targeted plans as well as through lead generation. - Working towards acquiring new clients & maintaining the relation with them. - Driving different kind of activities as per the occasion. - Rendering information about the different kind of offers & packages to customer. - Forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms. - Interfacing with high net worth clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for customer retention & securing repeat business. - Maintaining cordial relationship with Corporate & HNI clients. [b][u]Significant Highlights [/u][/b]: - Highly recognized by Taj Vivanta group for surpassing Banquet Revenue by 1 Crore (2011- 2012) - Handled Product Launches of Hyundai EON (Oct, 2011) - Successfully coordinated & get appraised by Soroptimist International Pune Metro East, BG Shirke Group, Swiss Chamber of Commerce & all top accounts of Pune - Successfully achieved the target of 96K in first month at Wonder Leisure - Bagged an order of 49K from Lupin Research Pvt. Ltd. at Wonder Leisure [b][u]Summer Trainings [/u][/b]: Promotional Strategy Used by a new Educational Institute [b][u]Organization [/u][/b]: AIMS Institute of Management Studies, Pune (M.H.) [b][u]Period [/u][/b]: May’09-Jul’09 [b][u]Scope [/u][/b]: The internship was about studying promotion of the newly introduced MBA College. Tie-ups with nearby located hotels, mess for the discount to the students of the college & with the Bakeries and Ticket points to provide concession to college students. [b][u]Organization [/u][/b]: Gwalior Sahakari Dugdh Sangh Maryadit, Gwalior (M.P.) [b][u]Duration [/u][/b]: 2 Months [b][u]Scope [/u][/b]: The internship was about testing milk by various Laboratory Methods. Also ensured preparation and packaging of Various milk products like flavored milk, Shrikhand, ghee and milk powder. Learnt difference between the various categories of milk on the fat percentage [b][u]Academia [/u][/b]: - PGDM from SBS, Pune in 2010. Secured 81.18% marks. - PGDFT from SBS, Pune, Pune University in 2009. Secured 79.5% marks. - B.Sc. (Industrial Microbiology) from Birla Institute of Medical & Research, Gwalior Jiwaji University in 2008. Secured 72% marks. - 12th from Bhartiyam Vidya Niketan, Gwalior CBSE Board in 2004. Secured 69.2% marks. - 10th from Saroj Convent, Tikamgarh M.P. Board in 2002. Secured 86.4% marks. [b][u]Personal Dossier [/u][/b]: [b][u]Date of Birth [/u][/b]: 22nd November 1986 [b][u]Languages Known [/u][/b]: English & Hindi[/QUOTE]
