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[QUOTE=Guest;236123]RESUME
Pooja Bidani Sharma 
 [b][b]Email [/b] [/b]: pooja26_bidani AT yahoo.co.in 
[b][b]Objective [/b] [/b]:
To utilize my business awareness skills, coupled with my sound customer service experience, towards achieving a bright career in a growth oriented and leading edge organization, which recognizes and values individual contribution and provides opportunities for mutual growth and advancement 
Snapshots
- Over 3 years of experience in customer relationship, document analysis & business development.
- Hands on Experience of delivering quality in customer service, handling of customer complaints and verification of customer transactions.
- Possess excellent communication, interpersonal, analytical and organizational skills.
[b]Career Path [/b]:
- Worked as a CSE with Nirvana Diamond Jewellery for 1 year in Chandigarh in 2006-2007
- Worked as Office Manager with Overseas Education and Immigration Services for 1 year in Chandigarh in 2007-2008
- Worked as Sr. Counselor with Overseas Immigration and Printing solution (P) Ltd. For 1.5 yrs in Chandigarh in 2008-2010
- Currently working with Bulls Eye Institute as an Executive Admin.

[b]Jobs and Responsibility  [/b]:
- Taking counseling and contributing to the growth of Organization by converting Enquiries.
- Customer Handling.
- Tele Calling (Internal & external) and other support.
- Ensuring Timeliness of Classes (start and End)
- Announcement and Enrollments of Batches, Seminars, Workshops Etc.
- Handling Cash.
- Maintaining Attendance file, providing attendance feedback to students’ parents from time to time.
- Ensuring adherence of student payment schedule 
- Assisting in maintenance and sustenance Business.
Notable contribution along the growth path
- Have been the best performer of the team.
- Quality parameter like Communications Skills, Product knowledge, Have the ability to handle Customer Care issues in the branch.
- Graded EXCELLENT for adherence, punctuality and attendance, have been recognized in the monthly R&R ( Reward and Recognition Ceremony)
- Fruitfully implemented Advance Soft Skills to handle Sensitive Customer Segments

[b]Academic credentials [/b]:
- 2008-2010 MBA in HR from M.D.U
- 2003-2006 Graduation (Bachelor of Arts) from M.D.U
[b]Personal Biographic [/b]:
[b][b]Husband’s Name  [/b] [/b]: Sandeep Sharma
[b][b]Language known  [/b] [/b]: English, Hindi and Punjabi
[b][b]Date of birth  [/b] [/b]: September 9, 1985
[b][b]Marital Status  [/b] [/b]: Married
[b][b]Date [/b] [/b]:
[b][b]Place [/b] [/b]: 
(Pooja Bidani Sharma)[/QUOTE]

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