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[QUOTE=mskavi;22860][b][color=Red]Infopro Corporation Bengaluru/Bangalore : Technical Support/BPO(On Contract for 3 months)[/color][/b]
[b]Website: [url]http://www.infoproworldwide.com[/url][/b]

[b][color=Green]Keywords: [/color][/b] Tech Support, Technical Support, Remote Technical Support, Customer Support, Customer Service

[b][color=Green]Designation: [/color][/b] Technical Support/BPO(On Contract for 3 months) 
[b][color=Green]Experience: [/color][/b] 2 - 7 Years
[b][color=Green]Location: [/color][/b] Bengaluru/Bangalore
[b][color=Green]Education: [/color][/b] 
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
[b][color=Green]Industry Type: [/color][/b] BPO/ITES
[b][color=Green]Functional Area: [/color][/b] ITES/BPO/KPO, Customer Service, Ops.
[b][color=Green]Posted Date: [/color][/b] 13 Jul 2009
 
[u][b][color=Green]Job Description: [/color][/b][/u]

Live Virtual Class – The Live Virtual Class (LVC) producer supports Virtual Classroom events for Oracle University's Technical Education, Employee Education and CRM OnDemand training. The primary role is to provide live (online) assistance and support to instructors and students experiencing challenges with their virtual classroom connection and virtual labs.
The LVC producer's primary goal is to allow the instructor to focus on content delivery, remove technical distractions and impediments from the event participants (students), and generally provide resolution to any "virtual issues" outside of the Virtual class environment. This position is critical to maintaining a disruption-free setting in which to deliver virtual class events. The person in this position will work closely with the program manager, instructor.

[u][b][color=Green]Desired Candidate Profile: [/color][/b][/u]

Requirements:

· Effective communicator, specifically with regards to having excellent phone demeanor, strong written communication skills, and effective listening skills
· Strong Presentation skills
· Strong problem-solving skills
· Must have at least 3 years of customer-facing experience in technology troubleshooting or related fields
· Cross functional experience in performing both technical and non-technical roles (support services preferred)
· Should have experience in web-enabled tools and applications.
· The ability to quickly adapt and seamlessly handle customer situations and order process issues
· Works well independently, but also as part of a team
· Must possess the ability to exceed quality standards and focus on improving the customer experience
· Experience with Virtual Classroom technologies highly desirable
· Knowledge of Oracle Applications is a plus
· Ability to manage multiple projects and changing priorities across virtual teams and provide results quickly

Job Location: For a CMMI#5 IT client in Bangalore

[u][b][color=Green]Company Profile: [/color][/b][/u]
InfoPro Learning is a USD 55 million diversified conglomerate, with more than seventeen years of experience in learning solutions, IT project consulting and staffing, and Web development and infrastructure services. Recognized once as one of the ‘50 fastest growing privately held companies in the US’, InfoPro has operations across Europe, US, Middle East, SAARC countries, and South Africa.

Headquartered in New Jersey, the organization has a human resource of more than 650 employees in its offices in the US and India. It has a dedicated offshore development facility in the industrial township of Noida, located in the suburbs of India's capital, New Delhi. Spread over 16,000 sq. ft.at Noida, the organization successfully leverages its proximity to the Software Technology Park of India (STPI) and Noida Export Promotion Zone (NEPZ) to deliver timely and cost-effective solutions. The organization has over 250 members dedicated to the Learning Solutions team at Noida, India.
 
[b][color=Green]Executive Name: [/color][/b] Jitendra Kumar
 
[b][color=Green]Address:[/color][/b]
Infopro Corporation
C-4, Sector-58, Noida-201301
NEW DELHI,Delhi,India 110001
 
[b][color=Red]Email Address: [/color][/b] [email]jitendra.kumar@infoprocorp.com[/email]
 
[b][color=Green]Telephone: [/color][/b] 9971128236
 
[b][color=Green]Keywords: [/color][/b] Tech Support, Technical Support, Remote Technical Support, Customer Support, Customer Service[/QUOTE]

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