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[QUOTE=Guest;21312]MOHIT VERMA

Career Objective
Seeking an opportunity where I can utilize my technical and management knowledge to manage activities and processes of an organization and help in effectively achieving its goals.

Qualifications
Professional Qualification
- Post Graduate Diploma in Human Resource Management from IMT Ghaziabad, in 2005 
- Diploma in ADCHN from Jetking Computer Hardware & Networking Institute, Ghaziabad in 2003
- Diploma in Information & Financial Management from IEC Institute Ghaziabad.

Educational Qualification
- Bachelor of Commerce, from Meerut University, in 2003.

Computer Knowledge
- Have good practical knowledge of MS Office, Unix, Tally, FoxPro & C

Work Experience
- Assistant Store Manager in Rivoli Group LLC, Dubai, from March 2007 till date; 
Rivoli Group is one of the leading importers, distributors and retailers of luxury goods in the Arabian Gulf, with prestigious product categories ranging from watches to writing instruments, leather goods, silver gift items, clothing, accessories, quality home electronic equipment and more. Rivoli represents over 100 brands in the region, including Mont Blanc, Bang & Olufsen, Longines, IWC, Omega, Tag Heuer, Breguet, Blancpain, Glashutte, Jeager Le Coultre, Vertu luxury mobile, J M Weston, Links of London, Dunhill and Swatch.
Job description
- Developing, implementing and monitoring action plans to increase customer base, market presence of the company in Abu Dhabi.
- Managing sales effort with corporate and institutional client.
- Organizing and monitoring stocking and displays in the boutique to match customer profile.
- Identifying and providing necessary staff training to existing and new boutique staff.
- Developing and monitoring high quality of customer service expected of a luxury brand.
- Help in keeping the sales staff motivated, conduct staff training on luxury brands.
- Coordinating with brand/store manager for ordering and receiving stocks. 
- Book keeping in the boutique, presenting sales reports and progress charts. 
- Implementing uniform visual merchandising concepts and maintaining high standards in the overall boutique upkeep.

Subject Matter Expert for British Telecom ISP Project with HCL Technologies Noida, India, from September 2005 till January 2007. 
Job description
- Handling a team of 20 people, which included monitoring and supporting them in technical aspects to resolve end users queries.
- Handling of escalations/supervisory calls.
- Involved in daily briefings and end- to- end updates of the team.
- Handling operations and reporting to quality on a regular basis.
- Involved in improving the first call resolution (FCR) of the team.
- Involved in reducing the average handling time (AHT) of the team

Sr. Customer Care Executive with Cogent E-Services Noida, India ,from October 2004 to September 2005
Job description
- Handling target oriented teams working on outbound sales processes for UK and US based clients.
- Handling supervisory calls and direct client interaction.
- Providing voice & accent and call flow modulation training to team members. 
- Preparing and perfecting sales scripts, through live calls, for new projects.
- Handling the inbound call desk for customers of the Bank of America. 
 
Customer Sales Representative with S.M. Telesys Noida, India, from May 2003 to September 2004
Job description
- Handling target based calls of out bound sales processes for clients based in US, UK & Australia.
- Worked as a team member of the pilot team for any new project/process.
- Handle supervisory calls and direct client interaction.

Hobbies
- Travelling
- Interacting with people
- Music

Strengths 
- Self motivated 
- Target oriented 
- Excellent communication skills

Personal Details
- Date of Birth : 18th November 1982
- E-mail : shawnny1982 AT yahoo.com ,shawnny82 AT gmail.com 
- Phone : 9873290685 
- Passport Details : G-0482066; Issued: 12/11/2006; Expiry: 11/11/2016
- Marital Status : Single
 
MOHIT VERMA
Dated:[/QUOTE]

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