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[QUOTE=Guest;211382]ANUPAM TIWARI 
[b]E-Mail [/b]: anupam.tiwari12 AT yahoo.com 
 anupam.tiwari18 AT gmail.com  
 
Seeking a high level role with challenging profile that offers the opportunity to 
explore new avenues in the corporate world by utilizing my domain knowledge 
 
[b]Profile Snapshot [/b]:
Professional with exposure of Business development And H R Management.
[b]Key Performance [/b]: Skilled communicator and a quick learner with zeal to utilize and enhance ideas knowledge.
[b]Areas [/b]:
SENIOR-LEVEL SALES MANAGEMENT
P&L Management - Loss Prevention/Shrink Control - Sales and Business Development
Budgeting and Expense Control - Strategic and Market Planning - Presentations and Training
Key Account Management/Retention /Price Negotiation, Staff Development and Motivation
[b]Customer Retention [/b]: Managing customer service operations for rendering and achieving quality services. Overseeing the resolution of customer complaints on performance bottlenecks. Providing value added customer services by attending customer queries and issues. Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service. Handling claim issues and settling them within stipulated time.
[b]Business Development [/b]: Identifying and developing potential clients in the targeted markets, collecting data and creation of awareness among the Customers about the importance of documentation, rates specially while sending the Consignments to different & throughout the Zone
 
PROFESSIONAL PROFILE
Senior entrepreneurial executive with more than 7 years of experience managing sales, marketing, operations, personnel and merchandising at the district, regional, and corporate level . Strong leader with motivational management style and reputation for building and retaining highly motivated sales teams, distributor networks. Results-oriented achiever with excellent track record for identifying opportunities for accelerated grow.
Marketing Skills
- Designed, developed and implemented marketing and sales campaigns, fundraisers, employee incentive programs and contests.
- Evaluated target markets and proposed marketing strategies.
- Managed all phases of direct mail projects; monitored production teams; recruited and guided vendors; oversaw print operations and coordinated mailing process.
[b]- Core Competencies [/b]: 
- Analysis
- Leadership
- Negotiation Skills
- Business Development and their competitive analysis
- Consistency and flexible with working environment Communication Skills
- Promoted products and services; generated leads and initiated sales.
- Established and improved client communications; maintained ongoing relationships.
- Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified, investigated and negotiated conflicts.
- Conducted surveys and analyzed results.
- Coordinated, planned and contributed at trade shows and special events.
- Served as representative and liaison.
Business Administrative and Management Skills
- Hired, trained, coached, supervised and evaluated staff members.
- Led teams; chaired committees; initiated volunteer events and activities.
- Launched and operated sole proprietorship.
- Reviewed and analyzed insurance applications and documents; expedited materials;
- Evaluated and audited medical data.
[b]Career Sketch [/b]:
Gati Academy (Head Education & Development With HR Roles for contractual staff of Gati) 
 
 Since Jan2011 to Till date
Worked as Program Coordinator 
 uptill the month of Jun Promoted to Head Education & development West Zone In July presently handling the team of West Zone and also all the contractual staff of Gati in the location.
Therapy Ayurveda (Center Manager responsible for business development) 
Since Feb 2010 to Jan2011
An Ayurvedic Wellness Center Based In Jabalpur As Center Manager ,performed the task of complete management of the center and business development . It included the administrative & management of the center along with the development of business to achieve the allotted target. 
Gati Ltd(Customer Service Associate in centralized Call Center)
Since Dec 2007 to Feb 2011
Arranging of pick ups by properly educating the customers for proper rates and documents. Preparation of dockets, proper packaging and marking, docket entry and following up the consignments from booking till delivery.
Identifying prospective clients, generating business from new accounts and developing them to achieve consistent profitability and ensuring customer satisfaction by achieving delivery as per assured delivery date.
Hitkarini Children Academy(LDT)
Since Mar 2003 to Dec 2007
Worked as the regular teaching faculty in the Institute involved in the process of exam conducting, invigilation and all the other co-curricular and academic activities.
 
Educational Qualification
Master of Math & Literature from RDVV (2002 &2004) 
Bachelor of Education from RDVV(2005)
Bachelor of Computer Science RDVV(2000)
Higher Secondary St. Gabriel’s H.S.S(1996)
High School St. Gabriel’s H.S.S(1994)
COMPUTER EXPERTISE
Microsoft Word Excel, Basics in Computer, Power point,.[/QUOTE]

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