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[QUOTE=ijt.viji;210284][B]Company Name  [/B]: Silica Software Solutions(silicasolution.com)
[B]Company Location  [/B]: Hyderabad
[B]Designation  [/B]: Customer Support Executive

[URL]http://www.silicasolution.com/hot-openings.php[/URL]

[B]Careers  [/B]:
[B]1)CUSTOMER SUPPORT EXECUTIVE -  SCSE001  [/B]:                   
[B]Roles and Responsibilities  [/B]:
Answer phones professionally
Respond to customer inquiries
Research required information using available resources
Handle and resolve customer complaints, troubleshoot problems
Provide customers with product and service information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Complete call logs
Complete call reports
[B]Skills  [/B]:
Verbal and written communication skills
Listening skills
Problem analysis
Problem solving
Customer service orientation
Attention to detail
Initiative
Judgment
Adaptability
Team work
Stress tolerance
Flexibility
[B]Education and Experience  [/B]:
[B]Minimum Qualification [/B]:-10+2/Graduate, Exp:-0-2 years
Proficient in relevant computer applications
Knowledge of customer service principles and practices
Experience in a call center environment
Customer service experience
Good keyboard skills

[B]2)TEAM LEADER - STL002  [/B]:                    
[B]Roles and Responsibilities  [/B]:
Motivating and inspiring the team to surpass their potential.
Improving the team and facilitating the communication among the members of team.
Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
Creating sense of ownership within the employees and resolving employee issues, if any.
Encouraging, supporting, and motivating actively one’s peer team.
Looking constantly for development as well as continuous improvement for the entire team.
Monitoring, organizing, and coaching team on a day-to-day basis.
Communicating the company’s purpose, core values, vision to the front employees.
Ensuring that the employees follow their schedules properly as designed.
Striving for new ways continually, to increase the opportunities of sales.
Handling escalated calls, complaints, questions, and queries as necessary.
Facilitating cross-functional communication within employees for improved working condition.
Creating a conducive work environment for all the call center’s employees.
Carrying out team meetings and actively participating in the monthly and weekly meetings.
Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.
[B]Skill  [/B]:
Strong knowledge of customer care techniques and processes.
Exceptional analytical and listening skills.
Ability to operate well in a call center team environment.
Familiarity with several voice-logging systems and tools.
Keenness and flexibility to work extended hours.
Natural flair for coaching, motivating, and interacting with people.
Education and Experience
[B]Minimum Qualification  [/B]:-Graduate, Exp:- 3-4 years 
Experience in call center activities.

[B]Contact us  [/B]:
Silica Software Solutions
#304, Fourth Floor,
Swastik Plaza,
Sanjeev Reddy Nagar,
Hyderabad - 500038.
[B]Ph [/B]: 040-65120156.[/QUOTE]

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