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[QUOTE=amit.sinha;20944]Looking for AM-Operations/QA

Amit Kumar Sinha
# WZ-26, Naraina Ring Road,
New Delhi 110 028
Email: amit.sinha AT live.com 
Contact # +91 931 082 7535.

Objective
To efficiently utilize my expertise & practices in a rewarding environment by significantly contributing towards the organizational goals & effectively add to the success of the organization.

Functional Summary
- Leading the Quality Department in Savi Info Services Pvt Ltd.
- Doing QC Check for Insurance Verification, AR Ageing, Denials Handling, Patient Statements & Collection, and Office Ally Claims Rejects.
- Providing expert training on Insurance Verification, Account Receivables, Claims Adjudication, Denial Management and Patient Collections.
- Coaching the Quality Team on various tools, i.e., PDCA, DMAIC, Cause Check Sheets, and Data Monitor tools.
- Implementing the best practices of ISO, and Six Sigma. 
- Presenting Monthly Management Summary Report on the financial health of the processes and/or projects.
- Spreading awareness on the Voice of the Customer, and HIPPA Compliance.
- Ability to innovate techniques to excel in the service industry by delivering better quality of service at lesser amount of time.
- Create Knowledge Bank for sharing updates, training manuals, check lists for all the clients to enhance the skill sets.
- Strong ability to develop, plan and implement short and long term goals.
- Assisting HR in recruitment, hiring and training.
- Taking part in transitioning new projects between Clients and Operations.

Employment History
Savi Groups Quality Assurance Lead Auditor August 2005 – June 2009.

Company Profile
Savi Groups is a healthcare revenue management cycle organisation in US to help providers and hospitals in reducing cost and increasing profit by managing their revenue including Electronic Record Management, Insurance Verification, Billing, Payment Posting, Denial Handling, Account Receivable, Claims Adjudication, Collection and Credentialing.

Work Profile
- Ensuring the team does the QC Check before claims move to the Insurance carrier.
- Whenever there is an urgent requirement in production, team is always there to assist in production.
- Assisting team leaders in crisis management when a process is badly suffering.
- Assisting management in analysing production targets and incentives.
- Doing periodical appraisals for the team members.
- Motivating employees by showing them the vision of the organization and encouraging them to accomplish that vision and mission.

IBM Daksh Customer Care Specialist Sep 2001 - Dec 2004.

Company Profile
With 25 service delivery centers in India and the Philippines, IBM Daksh is an integral part of IBM's BPO/BTO delivery network around the world.

Work Profile
- Troubleshoot user queries on Yahoo Messenger, Mail, Chat, Account Verification.
- Trained new recruits of Yahoo.com and provide hands-on assistance through direct intervention and mentoring.
- Ensured Quality Reporting, C-Sat, and worked with Operation Manager.
- Periodically interacted with the Middle and Senior Managements of Client Companies.
- Worked as a back-up Team Leader.

Varuni Industries Marketing & Business Development Executive August 1999 - May 2001.

Company Profile
Varuni Industries is a manufacturer and supplier of sewing machines.

Work Profile
- Fixed meetings and demos on products and services with small scale firms.
- Launched new products in the market.
- Market Research.
- Checked order forms confirmations and cancellations.
- Correspondence with Customers and offered solutions to Customer queries.
- Frequent interaction with the Clientele to establish good rapport.

Areas of Expertise 
- Knowledge of multi-industries, such as Marketing and Business Development, BPO’s, Healthcare and Medical Billing, and Auditing.
- Giving Seminars & Presentations.
- Reaching the target on time.
- Managing time effectively & provide services on schedule.

Work Shops
- Represented Savi Groups in NASSCOM meetings on Managing Slowdown in Operations, Quality 2.0: Delivering Business Impact, Executive Skills. 
- Took part in seminar on Change Leadership by Peter Pandey, the famous author of Six Sigma Ways.

Qualifications
- Pursuing M.B.A from Indira Gandhi National Open University.
- B.A English Literature from Assam University 1999.

Professional Knowledge
- ISO 9001:2008 (Quality Management System) Certified Lead Auditor.
- ISO 19011:2002 (Guidelines for Quality and/or Environmental Management Systems Auditing).
- ISO 9004:2000 (Guidelines for Performance Improvement).
- ISO 27001: 2005 (Information Security Management System). 
- ISO 17799:2005 (Code of Practice for Information Security Management).
- Cisco Certified Network Associate (CCNA).

Personal Details
- Name: - Amit Sinha.
- DOB: - 09/July/1978.
- Marital Status: - Married.
- Languages: - English, Hindi, Punjabi, Oriya, Bengali, Bishnupriya and Assamese.

DECLARATION
I hereby declare that the information furnished above is correct and true to the best of my knowledge.

Amit Kumar Sinha[/QUOTE]

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