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[QUOTE=Guest;207650]SWAPNIL T. SURVE 
EMail ID snil.mygang AT gmail.com 
 
 
[b]Objective [/b]:
L1 Support with Desktop & Network with a desire to unleash more than 3 years of live IT,
 And expertise towards supporting the employer in achieving objectives.
Skills Summary (MICROSOFT)
- Work in Windows Server 2003 and windows server 2003(Active Directory Services, Group policy Mgmt, software deployment, Global catalog, Permissions, FSMO roles, Trust Relationships(Forest & External), Disaster mgmt/ Recovery
- Good knowledge of Network Infrastructure Services like DHCP, DNS, VPN, 
- Good understanding over all windows platforms both in Server and Client. 
 
[b]Professional Experience  [/b]:
 
[b]1) Organization  [/b]: Kaizen IT Services Pvt. Ltd..
 [b]Designation  [/b]: IT Executive L1 Support
 [b]Duration  [/b]: September 2011 to Till Date
 [b]Client  [/b]: L & T Insurance
- Handling Changes as per requirement
- Working as per ITIL process
- Give a technical Support there Head Office Branch & giving the Remote Support to there 10 locations.
- Installation of Operating system Windows XP/7,Server 2008, MS office 2007 & related software, 
- Managing Antivirus Server & client Symantec Endpoint Protection Manager 11.xx
- Installation & Troubleshooting Outlook Exchange 2007 
- Administration of windows 2003 servers, Active Directory Services
- Managing user rights, Maintaining data and access security.
- Installation & Maintenance of Network Printers & device drivers
- Installation & Maintenance of Network Printers & device drivers
- Installation of patch management through TPMX application.
- Preparing daily & weekly report.
[b]2) Organization  [/b]: CMS Info Systems Pvt. Ltd.
 [b]Designation  [/b]: FMS Engineer
 [b]Duration  [/b]: September 2009 to August 2011
 [b]Client  [/b]: Elder Pharma
- Support for L1 level Desktop & Network - 210 Desktops,& 180 Laptops, so having good knowledge of handling multiple calls at one time. Having knowledge of network printer, and local printer. In ELDER there are 100 different types of printer. So also having good knowledge of printer related calls
- Installation of Operating system Windows 98/XP/Vista/7,MS office 2003/2007 & related software, & Antivirus use Mac fee 8.7 with their Epo Agent 4.5 
- Installation & Troubleshooting Outlook Exchange 2003 / 2007 
- Also work on Operating System Fedora
- Also troubleshooting Network
- Preparing daily & weekly report
[b]3) Organization  [/b]: Raj Computers Academy
 [b]Designation  [/b]: Computer H/W Engineer
 [b]Duration  [/b]: Dec 2007 To Aug2009
- Were I support for their 3 labs, Support for 42 computers.
- Maintain all computer & there network.(Troubleshooting)
- Installation of Operating System & relating Software like MS office 2000 / 2003
o Photoshop, Tally & 7.2 / 9 , Corel Draw, AutoCAD, Use Antivirus MacAfee 8.5
- Assembling and repair of PC, Desktop Computers, LAN, Configuration and control of ADD ON cards and peripherals.
- Installation and Maintenance of Modem, Printer, scanner, etc.
- Installation and software support in respect of Operating Systems Viz., Win 2000/98/xp,
- Installation & Configuring of LAN (98, Win2K, XP), Patching of LAN cables, Solving users queries.
- Reinstallation planning and checks, Memory concepts, their installation, Low level formatting and partitioning of HDD, CD-ROM installation, configuration and interfacing printers.
[b]Operating Systems & Applications [/b]:-
[b]O/S  [/b]: Windows 98/2000/2003/2008/Xp/Vista 
[b]MS-Office  [/b]: (Word, Excel, Power Point and Access, Outlook) 
[b]D.T.P  [/b]: (CorelDraw, Photoshop).
[b]Anti-virus  [/b]: McAfee, Symantec Endpoint Protection Manager 11.xx
Servers (Windows 2000 / Windows 2003/Windows 2008)
[b]Network OS  [/b]: Windows 2000/2003/2008 
 [b]Certification [/b]:-
- Completed Microsoft Certified 284.
- Completed Microsoft Certified 290 
 
 [b]Academic Qualification [/b]: 
T. Y. B. A. Mumbai University April –2007 Second Class
 
H. S. C. Mumbai University April – 2001 Second Class
S. S. C. Maharashtra Board April – 1998 Second Class
I.T.I 
Electronics Mumbai University April – 2003 First Class
 N.C.T.V.T Delhi University April – 2004 First Class
 
- Diploma in HARDWARE & NETWORKING from JET KING INFOTECH.
 [b]Strengths [/b]:-
 Good Communication skills, Ability to lead, Ability to grasp things quickly, 
 Confident, Hardworking & a perfectionist.
I hereby declare that the information provided by me to your firm is authentic as per my knowledge.
 Swapnil T. Surve[/QUOTE]

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