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Lexi Pens India Mumbai : DOCUMENTATION EXECUTIVE
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Lexi Pens India Mumbai : DOCUMENTATION EXECUTIVE
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[QUOTE=Guest;201011]Sunil S [b]Email [/b]:sun4uscape AT gmail.com Objective To work in a dynamic organization which provides not only a work environment but also the challenges to hone my skills and to bring out the best in me towards organizational goal and vision. Work Experience [b]Sutherland global services [/b]: since 14th December 2011 till 3rd March 2012 [b]Role [/b]: Customer Service Process for AT&T, US customers. Resolving Billing queries and technical problems via chat. [b]ICICI Bank Ltd. [/b]: Since 23rd Jan 2006 till 12th November 2011 Role since June 2009 till November 2011 [b]Department [/b]: Agri Business Group | Designation : Product Team Member | [b]Job Profile Includes [/b]: To Check overall Health of the Portfolio & New Product development. [b]Job Profile [/b]: - Handling Agri Business Portfolio of 2000+ Relationship Accounts with sanctioned limits of Rs1650 millions. - To Monitor the portfolio in regards to Financial & Non-Financial Irregularities(Overdraft & Cash Credits) - Release of Periodic MIS’ from time to time. - Interact with Customers & Relationship Managers for enhanced Customer Service. - Coordination with other departments for efficient functioning of the portfolio. - Automization of Critical Data required for business . - To generate leads from the existing Current A/c database for Agri Business, with the help of Business Intelligence Unit. - To Keep a check on New Lead sourcing & Renewals in the business. - To help in resolving escalated complaints coming from RBI, Consumer forums,etc. [b]Role Since May 2008 till June 2009 [/b]: [b]Department [/b]: Agri Business Group | Designation : Soft Collections & Early Warning Manager.| [b]Areas handled [/b]: - Handling a Team of soft collection Telecallers for Agri Business portfolio. - To help customers in regards to account functioning queries. - Convert delinquent accounts to healthy ones with regular customer follow ups. - Regular MIS on portfolio performance. [b]Role Since Jan 2006 [/b]: [b]Department [/b]: Customer Service Phone Banking | Designation : Phone Banking Officer.| - Solving Customer Queries over phone (Corporate and Retail customers). - Providing solution to customers with minimum Turn Around Time. - Given Product & Process related ideas for increased efficiency and awarded as one of the best ideas given for the year 2007. [b]Godrej Lawkim. [/b]: Worked from Jan 2005 till Dec 2005 - Handled Customer Queries for TATA Walky & Mobile phones. - Solved queries with low TAT and maintained quality in calls. - Maximized customer satisfaction with quality service. [b]Projects Handled [/b]: - Started the Early Warning Monitoring System for Efficiency in Agri Business Portfolio - Automization of EWM Report with the help of Business Intelligence Unit. - Automization of Financial Irregularity Report to check Flow of Delinquency. - Lead & Renewal tracker for New & Existing Cases [b]Achievements [/b]: - Achieved one of the Best Idea generator for the year 2007 - Awarded the Great Titan Award for Product & Process improvement for the year 2010. - Well Versed with Finnacle Banking Software, FCRM, SFA, Education Completed graduation in Commerce from Mumbai University(2004) Additional Qualification - Diploma in Business Management from ICFAI - Pursuing Part Time Executive MBA from University18. Languages Known Hindi, English, Tulu & Marathi Place Date[/QUOTE]
