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[QUOTE=hemalathaijt;193726][B]Document Described : University Of Pune - Model Question Paper 
Post Graduate Diploma in Hospital Management (Semester – II)
Examination, 2011
204 : TOTAL QUALITY MANAGEMENT
(2005 Pattern) (Old)
Time : 3 Hours Max. Marks : 60[/B]

Note : i) Answer any five questions.
ii) All questions carry equal marks.

[B]Model Question List : [/B][URL]http://www.unipune.ac.in/university_files/old_papers5.htm[/URL]
[B]Model Question Page : [/B][URL]http://www.unipune.ac.in/university_files/pdf/old_papers/oct2011/Management/pgdhm.pdf[/URL]

1. Explain the concept of quality from the perspective of
i) Doctors 
ii) Patients
iii) Attendants of patient
2. Describe in brief major contributions of any two of the following in context of management of hospitals :
i) Crossby ii) Deming iii) Juran
3. Enlist the factors attecting quality of service in a hospital and explain the role of Hospital Administrator in improving quality.
4. Explain with examples role of calibration of instruments and preventive maintenance of equipments in providing quality health services in a hospital. 
5. Explain the concept of ISO quality standards. Describe how does implementation of ISO standards help in improving quality of service in health care. 
6. What are the costs associated with total quality management for an hospital ? Describe with examples.
7. Enumerate tools and techniques of total quality management. Explain application of one of the quality tools in hospital.
8. Write short notes on any three of the following :
i) Quality circle
ii) Kaizen
iii) Measurement of customer satisfaction by exit interview
iv) Just in time system
v) Waste reduction in hospitals.[/QUOTE]

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