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AIRA Foods LLP Mumbai : Admin Executive
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AIRA Foods LLP Mumbai : Admin Executive
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[QUOTE=Guest;192079]Sudhakar Dwivedi [b]E-Mail [/b]: sudhakardwivedi13 AT gmail.com Seeking Opportunity with well known organisation. PROFESSIONAL SNAPSHOT - A result-oriented professional with over 5 years of experience in the area of mobile services. - Professional with natural flair for building relations, customer service and achieving optimum level of customer satisfaction, well-seasoned in handling customer queries & issues smoothly by providing best possible solutions to the customers. Rich experience in customer feedback accumulation. - Highly motivated, positive and goal-oriented, with demonstrated professionalism, attention to detail as well as the ability to build and lead effective teams [b]- Core Competencies include [/b]: customer Interaction MIS Customer Relationship Management - Possess effective interpersonal, communication and organizational skills with abilities in team management, customer relationship management and planning. KEY RESULT AREAS solved Customer issue,Handle Hundred Customer Par days - Complete and update customer information & documentation and reports as required by the business within agreed time frames. - Maintaining excellent relations with client’s including shop-floor interaction with customers for effective resolution of customer grievances and obtaining feedback. - Monitoring the speedy resolution of client queries & grievances to maximize satisfaction levels by identifying improvement areas and implementing adequate measures. Coordination and Interaction - Regular interaction with sales branches for market assistance. - Co-ordination with Regional Service team. - Maintaining MIS and reconciliation with the Service team. - Co-ordination with intra functions for payment / documentation. MIS - Internal MIS/Analysis/Data support to team. - Weekly and monthly reports. PROFESSIONAL EXPERIENCE Since April-2006 to Till Date Services Manager Samsung india ele. pvt ltd (ESC ) [b]Growth Path [/b]: Organization Duration Designation Master Care (Samsung Mobiles) Services Jun-2006 to Till date services manager Handle The whole Services canters, Customer Issue as par on mail & Phone Handling customer’s response within 3 hours Reporting to Daily Basis on our Branch office … Solved the part Support problem... Grms Approval. Doa Process Growth Services In Our Area. Handling Replacement Handset . ( Etc. ) [b]Total Experience [/b]: + 6 Years EDUCATIONAL CREDENTIALS B.A. Currently Study In MBA ( Marketing ) From MP. IT SKILLS MS DOS / Windows MS Word MS EXCEL Internet[/QUOTE]
