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[QUOTE=Guest;191113]TILAK SANYAL
 
 [b]E-Mail [/b]: tilak_sanyal AT yahoo.com 
________________________________________
More than 18years of work experience in Sales & Service of Engineering products ,seeking assignments in General Management, Project Sales, Planning & Execution, Sales & Marketing of Industrial items, Product Management, Commercial Operations with a reputed organization & Channel sales & service management with a leading organization. 
 
PROFESSIONAL SNAPSHOT
- Currently associated with Larsen & Toubro Limited de merged Co M/s Gilbarco Veeder Root (I) Pvt Ltd as a Manager- Institutional Sales & Service .
- Won from Larsen & Toubro Limited Best Customer Performer Support in the year 1998 gone to Malaysia Langkawi for Sales & Service conference.
AREA OF EXCELLENCE INCLUDES 
- Business Development - Product Marketing & Pricing - Strategic Planning 
- Relationship Building - Key Account Management - Customer Acquisition 
- Team Management - Channel Sales Management - Launch & Promotion
- Resource Optimization - Value-Addition to Services - Training & Development
- Vendor Management - Brand Management - Product Development 
- Market Research - Competition Analysis 
- Implementing sales programmes / strategies to improve the product awareness in markets by brand building and market development efforts.
- Attending to clients (individuals) concerns & complaints, undertaking steps to effectively resolve them.
- Charting out new paths for ensuring long-term revenue growth and maintaining relationships with customers to achieve repeat / referral business. 
- Utilising market intelligence information for future decision-making and strategic business planning. 
CAREER SCAN
[b]Since APR 96 [/b]: LARSEN & TOUBRO LIMITED, in Telecommunication, Instrumentation & Office Automation, JV Co’s. SHARP Business System(I)Limited (Current Location –Kolkata)
Regional Sales & Service Head (ALDS)-East Region
[b]Assignments Handled [/b]:
April 2001/Present 
- Planning & execution of Auto LPG (ALDS) & Petrol Pumps facilities at different Retail Outlets for all Oil Companies.
- Accountable for effective business planning and strategy formation to meet short term & long term objectives. 
- Providing Service back-up, Spares parts coordination, technical knowledge about the Petrol Pumps products, verifying market potential and managing customer gripping.
- Expertise in cracking Tenders through lock-in specification.
- Interacting with all Oil Companies to gather their feedback as well as solving all clients’ queries, concerns and complaints.
- Preparation and Presentation of Techno and commercial proposal, order follow-up, payment follow-up, meeting budget target coordination with all departments in HO.
- Ensuring focus of team on acquiring new accounts profitably. 
- Ensuring delivery from Manufacturing, Product Development & Segments.
- Gathering market intelligence, tracking competitor’s activities & providing valuable inputs for fine tuning of sales & service strategies.
- Deploying operational system and processes within the team to track and monitoring business growth, customer satisfaction rating and accuracy of supply forecasting.
- Handling long-term tie-up with OEM franchisee for Products business and providing value addition route to differential L&T-Tcom from competitors.
- Managing channel partners for OEM franchisee accounts.
[b]MAY 1993- MAR 1996 [/b]: BEE ELECTRONICS MACHINES LIMITED
Sr. Customer Support Engineer, Kolkata
MAY 1993—MAR 1996 
- Deriving market potential for targeted ones and as a whole , product pricing and ensuring placements against the competitions for maintaining regular growth of sales.
- Offering detailed and specific service oriented to end customers depending upon their segment belonging and potential.
- Ensuring smooth functioning of stock keeping and liquidation to the channel end and outstanding maintenance.
- Ensuring customer satisfaction by achieving delivery & service quality norms, maintaining cordial relation with customers to sustain the profitability of the business.
- Visited selective customers for presentation / demonstrations of products daily basis. Dealt tactfully and efficiently with difficult customers.
- Conducting comparative studies of the product and its services to increase the sales in a particular area and particular field.
PROJECT & THESIS
- Developed & designed a microprocessor based programmable Traffic Intersection Controller systems in 1992.
ADDITIONAL ACADEMIC & PROFESSIONAL 
- Marketing Management from S.I.S.I, Govt of India 2005
- Participated in Entrepreneurship Development Programme from NECON , 1992 and was awarded certificate from Entrepreneurship Development cell, Manipur University Campus.
- Awarded a merit certificate from Manipur University for winners team of playing inter class cricket tournament , 1992.
SCHOLASTICS
- Full Time Three Years Diploma in Electronics Engineering – Centre for Electronics Design & Technology, From Manipur University, 1989 - 1992 (Govt. Of India)
- Diploma in PC- Architecture and Maintenance from Datapro Information Technology , Kolkata , 2003
- Higher Secondary –Assam Higher Secondary Education Council in 1989
- Board of Secondary Education – Assam in 1987
[b]ON JOB TRAINNING [/b]:
- Undergone Training & Development on Printed Circuit Board from Webel Business Machines Limited , Govt of India, 1992.
- Undergone Training & Development on KPS Petrol Pipes range of Products from Kungsors Plast AB, Sweden , 2006.
- Undergone Management Training / Factory Training from L&T Limited.
[b]- Software skills & Hardware Skills [/b]:
- C, Basic , SAP, Intenet.
[b]- Operating System [/b]: MS DOS,Windows, WindowsXP.
- Installation and Assembling of P.C.
[b]ACCOMPLISHMENTS [/b]:
- Won from Larsen & Toubro Limited best Customer Performer Support in the year 1998 gone to Malaysia Langkawi for Sales & Service conference.
- Received various Merit reward from L&T for success set up dealer network in Kolkata.
- Ranked as higher Service Revenue for 1997-1998.
- Participated in Blood Donation Drive conducted by L&T in the year 1997.[/QUOTE]

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