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[QUOTE=Guest;189244]Vaishnavi khurana
E-Mail- (alisha_aa AT rediffmail.com) 
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OBJECTIVE
To seek a challenging and responsible position in a growth oriented company where I can work hard to achieve professional growth and personal development.
ACADEMIC QUALIFICATION
1 Graduate in Arts in Delhi University in year 2005
 EXPERIENCE 
Worked with Delhi institute of Fashion and technology as Counselor Febuary 2005 –December 2005
 Worked with Convergy’s India Pvt Ltd ( Jan. 2007.- 2008 Dec 31)
(Customer Service Representative )(Inbound and upselling process)
- Deliver world class customer service and build customer satisfaction and loyalty.
- Provide effective and timely resolution of a range of customer inquiries.
- Strive for one-call resolution of customer issues. 
- Complete ongoing training to stay abreast of product, service and policy changes.
- Strike a positive and cooperative tone with both customers and coworkers.
- Demonstrate best judgment in the disbursement of adjustments and credits.
- Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
Worked with Earth global solutions for Uk Mortgage process from May 2009 – Dec 2010
Worked with Leaped Knowledge solutions Pvt Ltd Jan 2011- November 2011 as Education counselor.
 (Responsibilities)
- Directing students in their educational problems as well as providing them the solutions
- Helping the students to choose the right career path for being successful in the future
- Organizing the workshop for students for discussing the various issues
- Evaluating the different personality traits of the students and providing him/her a proper feedback
- Communicating with the parents regarding the student's problems and collecting the information about the student for the exact results
- Interacting with the students and involving them in a discussion so they can expose their problems
[b]Areas of Interest [/b]:
- Fulfilling the policies of the organization by using the self-principles
- Accomplishing the determined tasks and obtaining the goals of the organization
STRENGTHS
Quick Learner, Hard Worker, Dedicated
HOBBIES
Listening to music, reading fitness articles
[b]Date  [/b]:
[b]Place  [/b]:Delhi[/QUOTE]

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