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[QUOTE=Guest;182063]Dr. GANGADHAR GERGILA RAMAIYYA ( Naturopathy )
[b]E Mail [/b]: gangadhar_gergila AT yahoo.co.in 
Senior level assignments in SPA Management/ Recreation Activities/ Health Club Operations with an organisation of repute. 
Professional Snapshot
1 A dynamic professional with over 13 years of quality experience in Spa Management, Recreational Activities, Operations Management, Client Servicing & Team Management.
2 Currently working with Aura Thai Spa Pvt. Ltd., Mumbai as National Manager - Day Spa.
3 Exposure in preparing monthly business plans, training juniors & providing high quality services to the guest in order to achieve high customer satisfaction.
4 Comprehensive understanding of various types of massages such as Sammardana, Pada Mardana, Prishta Mardana, Champi, Vishram, Orja Dayaka, Pavithri, Thai, Swedish, Lymphatic Drainage, Deep Tissue, Ballinese, Hot stone, Aromatherapy, etc. 
5 Possess quality knowledge of using aroma therapy oil, ayurvadic oil, elegant body scrubs such as crystal sea scrub, nourishing honey & coconut scrub papaya & rose glow, Bali Kopi scrub.
6 An effective communicator with strong logical, problem solving & organizational abilities. Seizes a flexible & precise approach.
PROFICIENCY FORTE 
Profit Centre Management
1 Leading & managing profit center operations for the organisation.
2 Establish organisational goals, short term and long term budgets, forecasts and developing business plans for the achievement of these goals.
3 Overseeing business planning, monitoring performance and analysis for assessment of revenue potential in business opportunities.
Spa Operations
4 Setting complete infrastructure of (Spa) sports such as manning the reception counter in the hotel (Spa), keeping self-upgraded with the complete knowledge of the functioning of the machines relating to Steam Swana and Jacuzzi Hydrotherapy massage.
5 Developing & setting standards for health club and SPA along with conducting weekly communication meeting with team members. Ensuring the entire Spa prescribes to international standards, especially in terms of cleanliness and hygiene.
6 Promoting recreation facilities in coordination with the Marketing & PR Departments. Co-ordinating the procurement of new supplies and products in liaison with the Purchase Manager- Spa Division and the Unit purchase Manager.
Client Servicing/ Team Management
7 Ensuring customer satisfaction & executing policies & procedures in the operating systems to achieve greater customer delight.
8 Interacting with clients, handle guests’ requests & handling all National & International guests visiting to the Hotels (SPA) & taking care of all the necessity needs. 
9 Training the staff in accordance to the company’s specification & standard procedure & ensuring that the staffs report on time in full uniform & name badge accordingly. 
ORGANISATIONAL EXPERIENCE
Since Jan’09 with Aura Thai Spa Pvt. Ltd., Mumbai as National Manager - Day Spa 
1 Spearheading the Day Spa Division and setting up 7 new Spas in Mumbai, coming up new 5 Spa in Delhi, Chennai, Pune, Goa & Punjab 
2 Creating New Spa Menu, leading a team of managers and managing Annual P & L and Budgets for Spas.
3 Tracking and overseeing captive training academy along with identifying business development opportunities
4 Framing marketing strategies and seasonal offers and involving in membership sales.
5 Creating services such as therapies & menus, implementing training programs and handling financial planning.
[b]Notable Achievements [/b]:
6 Successfully designed and executed plans for the flagship day Spas.
7 Efficiently handled and developed the Spa Division for Aura Thai Spa Pvt. Ltd.
8 Dexterously rendered consultancy developing Spa projects and developed marketing strategies for Spas in India.
9 Played a major role in marketing and selling of memberships and training the team on Therapies & Treatments.
10 Significantly contributed in introducing new concepts for memberships and streamlining the daily operations.
Jan’07 – Dec’09 with Jeevaa Spa & Saloon Pvt. Ltd., Mumbai as Spa Assistant National Manager 
[b]11 Led all Spa Reception services and ensured that all services were carried out with utmost efficiency and customer service and set up new at Vashi at 10,000 sq.ft with [/b]:
 o 2 couple room, 12 chairs of salon, make-up rooms, manicure – pedicure room separate.
 o Foot Spa separate of 12 chairs, 6 single treatments rooms.
 o 1 robe body treatments room, staff room, manager room, with steam, shower and Jacuzzi facilities.
12 Studied and evaluated operations and procedures of reception and suggested improvements to the Spa Manager.
13 Reported all guest complaints, compliments and suggestions immediately to management.
14 Inspected locker rooms, as appropriate, and all Spa areas, ensuring that all areas are properly set-up, cleaned, operational and amenities are prepared according to standard.
15 Investigated all guest and employee accidents and report the circumstances to management.
16 Observed the overall conduct and appearance of the employees in all areas and handled guest inquiries and requests along with investigating guest’s lost property.
17 Developed team spirit by taking an active interest in the welfare, safety and development of all Spa employees.
18 Trained employees to have the necessary skills to perform their duties and thus increase efficiency.
19 Assisted in developing and promoting the membership concept including competitions and promotions, and sponsorship and monitored / analyzed the product of competitor operations, and suggest proactive ways to stay ahead competitors.
20 Assisted in all facets of the membership newsletter as necessary and trained / supervised telemarketing for memberships whenever required.
Jul’05 – Dec’07 with Sun & Sand Hotel, Mumbai as Spa Manager 
1 Administered functional audits to insure material usage and consumption and inventory records are being kept. 
2 Ensured compliance to brand standards of the company & updated monthly reports to the corporate Spa division.
3 Assessed all employees progress continually; coached employees with positive reinforcement, and discipline, when necessary, fairly and consistently. as well as developed employees for future growth. 
4 Participated in annual performance evaluations and prioritized work and deploy staff as required to ensure customer needs are met and exceeded in regards to on-time delivery of services and quality of work. 
5 Monitored guest satisfaction and employee satisfaction tracking system.
May’00 – Jun’05 with Taj Groups of Hotels, Chennai as Spa Supervisor
6 Handled the functions within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower. 
7 Ensured prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
8 Optimized the efficient usage of Spa inventory by monitoring, control and feedback to support the departments. 
9 Monitored billing procedures to ensure accurate payment thereby maximizing organizational profitability.
10 Coordinated with the suppliers for on time delivery of products and adhered to the hotel’s Fire and Emergency procedure in the event of a fire services, standards, operational policies.
11 Gained sound working knowledge of the hotel’s daily functions, luncheons, dinners, cocktail parties, and meetings.
12 Managed the Health Club (Gymnasium, Spa, yoga, swimming pool, Games room and salon) and ensuring smooth operations and implemented the standard operational procedures.
13 Met the high budget set by the management by coordinating with the entire team.
14 Built effective relation with the clients and customers and improve utmost satisfaction to ensure repeated visits and in turn enabling sales.
[b]Notable Achievements [/b]:
1 Received Best Therapist 2004 awards won.
 
[b]COMMENCED CAREER [/b]: Apr’98 – Jan’00 with Ayur Life Style as Spa Therapist.
KNOWLEDGE PURVIEW
Signature Treatments
1 Jivaniya
2 Sudhikara
3 Sama
4 Pehlwan Malish
5 Ventoz
Indian Therapies
1 Sammardana
2 Pada Mardana
3 Prishta Mardana
4 Champi
Indian Aromotherapy
1 Vishram
2 Orja Dayaka
3 Pavithri
4 Thai
5 Swedish
6 Lymphatic Drainage
7 Deep Tissue 
8 Relaxation 
9 Accupressure
10 Foot Refloxology
11 Hand Refloxology
12 Ballinese 
13 Aroma 
14 Synchronized 
15 Hot Stone Therapy
16 Robe Body Treatment
17 Lumi-Lumi
Scrubs & Wraps
1 Narikela
2 Masala
3 Pravithri
4 Mocha Patra
5 Citrus Yogurt 
6 Almond honey
7 Enriching soya & milk
8 Milk sandalwood
9 Natural fruit 
10 Tangerine honey
11 Turmeric skin purifier
Ayurveda
1 Abhyanga
2 Dinacharya
3 Shirodhara 
4 Mocha Patra
5 Vomanam
 
 
Beauty
1 Basic Facial
2 Herbal Facial
3 A.H.A Fruit Facial
4 Mineral Glow Facial
5 Skin Radiance Facial
6 Seaweed Facial
7 Skin Firming Facial
8 Oxygen Facial
9 Enzyme Facial
10 Aromatherapy Facial
11 Lactic Lightening & Nourishing Facial
12 Time Reversing Treatment
13 Blow-whitening
14 Annalepa 
15 Clean-up 
16 Rasa Signature 
17 Manicure
18 Pedicure
19 Waxing
Knowledge of Saloon Services
1 Hair Spa
2 Renew – c
3 Rebounding
4 Streaking
5 Global Colouring
6 Hair Loss Treatment
7 Dandruff Treatment.
8 Perming
Other Activities
1 Holistic
2 Fitness
3 Yoga 
4 Mediatation
5 Weight Loss
[b]IT EXPOSURE [/b]: Conversant with MS Office.
EDUCATION
1 Diploma in Naturopathy from Nagpur University of Naturopathy.
2 First Aid & Fire Fighting Training from Taj Mahal Palace & Tower in2003.
3 Diploma in Holistic, Fitness, Spa Management, Beauty, Yoga, Mediation & Weight Loss from Tulip International Australia Coastal Academy in 2002.
4 B.Com. from University of Mumbai in 2001.[/QUOTE]

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