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[QUOTE=Guest;182044]RESUME DURGA DEVI.M [b]E-mail [/b]: durga_face AT hotmail.com Sr. Documentation Executive / Customer service with 4+ Yrs of Experience in Freight Forwarding Industries - Documentations / Customer Service - Liner coordination - LCL console sales support - Sea Freight-Exports/Imports - Overseas Client Management - overseas agent Management [b]Emu lines Chennai [/b]: Sr. Documentation / Customer Service : (Aug 3 rd 2011 to till date ) [b]Freight Systems Ltd, Chennai, Sr. Documentation / Customer service Executive. [/b]: 3 +Years (2008 to 2nd Aug 2011) Glace - ( Study centre) , Adyar. Customer Service 2 Years (2006 to 208) Computer Skills MS office Internet [b]Package [/b]:e-freigh suite Coordinate with overseas and local clients for export /import shipments by sea. Email /tele Communication with agents, liners, carriers, customers. Coordinate with sales person to generate more cargoes to form console box. Preparation of shipping documents like MBL, HBL, . Invoices and credit notes etc... Preparing Payment request for the liner/local transporter and co ordination with accounts for the payment settlement. Preparation of cost sheets , Invoicing the client, job reports, analysis reports, monthly reports etc Getting best rate from the liner/Transporter and helping sales to get new clients and retain the existing clients. Fabulous Communication Skills - Good interpersonal skills - Excellent Email Etiquette - Confidence Good team player - Through product knowledge - Ability to work under pressure - Organized Issuing Delivery Order Customer Co ordination import Documentation Co-ordinating with Transporters Determination Hardworking Panctual Team Work Doing B.B.A. Alagappa University / Diploma in computer science.[/QUOTE]
