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[QUOTE=sureshktvpm@yahoo.com;178160]SURESH KRISHNAN [b]Email [/b]: sureshktvpm AT yahoo.com [b]Career Objective [/b]: Seeking a leader position in a reputed company where I can demonstrate excellent leadership, business and team work skills to produce effective results. [b]Summary Of Skills [/b]: - Working knowledge of computer applications like Microsoft Word, Excel and Web browser - Have good rapport among the team members and accept any kind of responsibility - Interact professionally with clients and peers and complete the assigned tasks in a timely manner - Sincere, Hard working, Confident, Flexible & Optimistic [b]Academic Details [/b]: - MBA HRM (Correspondence) in Pondicherry University (2010) - Bachelor of Arts (2005) [b]Technical Qualification [/b]: - Diploma in Computer Application (DCA) - Computer Teacher Training Course (CTTC) [b]Work Experience [/b]: [b]Current Job Profile [/b]: Working as a Process Associate for TCS e-Serve with 1 Year 3 months of experience having good knowledge in Chargeback process in Cards-Banking Domain USAA Chargeback September 2010-Till Date Process Associate - Working for USAA Federal Savings Bank (US) - Handling MasterCard and Visa Card chargebacks for Card Not Present environment - Analysing the card holder comment and resolve their query - Analyse the customer service notes - Issue temporary credit to customer account - Investigate that fraud transaction and recover the money within a specified time period. - Matching and for Visa – Vrol done through visa online. - Safe Reporting-Reporting the fraud transaction happened in the debit card for the bank purpose Team Leader - Responsible for handling team to get the tasks done in a timely manner - Make a call to the client and provide detail to them about daily performance - Responsible for stimulating the individual potential to achieve the objective of the team - Keep the track of daily performance of each analyst - Assigning tasks to each analyst and supervise those activities whether they are done in a timely manner - Organise daily and weekly meetings and solve the issues [b]Achievement [/b]: Distinguished Achiever Award 2011 for the best performance [b]Previous Job Profile [/b]: Worked as Senior Customer Service Executive in Intelenet Global Services Payment Screening Process June 2007- April 2010 - Worked as a Queue Monitor for the payment screening process for Barclays Bank (UK). - Managing different types of payment comes in different queues. - Maintain the SLA and capture report on a Daily basis. - Daily report has to be sent to On-shore with regards to the queue management – Daily and Hourly report. - Floor Management – Need to make sure that required number of agents are always logged in. Break management for the entire staff. [b]Achievement [/b]: Best Performer award for the quarter of Apr 2009 –Sept 2009[/QUOTE]
