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[QUOTE=Guest;168704]A.AROKIARAJ 
[b]Email [/b]:raj_delphi AT yahoo.com
 rajrilaviation AT gmail.com 
Seeking assignments in Sales & Marketing/ Business Development/ Training and Operations/
 Retail Sales Management with an organization of repute.
Synopsis
An astute and result oriented professional with over 13 years of experience in handling overall marketing operations encompassing Business Development, Channel, Retail Sales Management, Planning and Control, Key Account Management, Operations management and Presently associated with Building Control Solutions India P. Ltd., as, as Senior Manager-Operations in Chennai.
- Adept at analyzing sales opportunities, strengths, implementing sales plans and setting a control mechanism so that organizational / sales objectives are accomplished.
- Forecasting periodic sales targets & driving sales initiatives to achieve business goals & managing frontline sales team to achieve them. 
- Proven ability of identifying and sourcing major institutional clients and escalating sales turnover. 
- An effective communicator with abilities in creating customer delight. 
- Proficient in training & development of subordinates in business operations.
- Experienced as Profit centre –Head , working as Station Manager at Aurangabad Airport, MAHARASTRA in RELIANCE AVIATION Till 30th Nov, 2010
Occupational Contour
From Jan 2011- till now Building Control Solutions India P. Ltd. Senior Manager-Operations
Working in Chennai as senior manager-Operations, Chennai region and handling manpower requirements and operations of parking services for three big shopping malls in Chennai area. Responsible for overall operational management in automated parking facilities in malls like Express Avenue, and Ampa Skywalk, in Chennai.
Achievements/Activities
- Looking after the operational issues in Chennai region and reporting to Bangalore HO, Building control solutions India private Ltd, The one and only world class, state-of- art, parking solution provider to all malls, airports , schools and colleges in India.
- To manage a team size of 70 to 100 employees in the assigned region and reporting to Regional manager-Operations.
- In charge for recruitment and training activities for cashiers, customer service associates, and team leaders inside the facility.
- Liaise with vendors and government agencies, mall authorities on a regular basis.
- To conduct interim audit on revenue collected on shift basis for mall in the assigned region.
- To co-ordinate with Government bodies, Labour License formalities, vendors, for day to day operations in site.
- To monitor and assist the operations manager posted on specific location in day to day operations, salary disbursement to workers, attending meetings with mall authorities, periodically to update about the business proceeding if any.
- To have good contacts with local recruitment consultants, and arranging for job fair, recruitment drives to regularize manpower shortage in operations.
- To manage documentation procedures for a specific location in Chennai, regarding collection of monthly payments disbursed from the mall authorities, and reporting to HO periodically on time.
- To provide operational training to the new recruits and refresher training program for the employees in customer’s service and operation of parking equipments installed in the facility.
- To prepared MIS and Audit report periodically every month and forwarding to the Bangalore HO for all locations in Chennai
- Source candidates using traditional and creative sourcing methods, including but not limited referrals, networking, internal database searches, online searches, Internet postings, job/career fairs, referrals, and user/technical groups.
- Screen and build a pipeline of candidates and provide a constant source of candidates for up and coming requirements.
- Establish relationships with consultants/contractors in specified region.
- Interview prospective candidates and educate candidates on job nature and our processes.
- Negotiate with candidates, extend offers, negotiate compensation, facilitate the placement of candidates and solicit referrals of other top talent in the area.
- Strategically partner with hiring authorities to clearly define position requirements as well as understand business model and objectives
- Experienced ESI form registration, PF , Salary disbursement to employees and Bank form registration through Co-ordination with the HR manager in Head Office, Bangalore.
From Jan ’05 to Nov ‘10 Reliance Industries Ltd., Manager- Retail Sales /Operations, Petroleum Business
Worked in Chennai territory, handling entire South Chennai petroleum retail outlets and dealers of Reliance Petroleum. Engaged in technical Training programs for Reliance Employees, and their channel partners’ sales. Commissioned more than 35 petroleum outlets in South India in 2005-06.
Achievements/Activities
- Commissioned 35 Retail-outlets all over South India during 2005-06.
- Provided better services for petroleum retail operations, and customer service.
- Trained employees in more than 35 Reliance Petroleum retail outlets in Tamil Nadu and Kerala in their business operations during assignment at training department.
- Recruited candidates for retail petroleum operations and provided them on job training, and class room training in sales and operations. Also provided sufficient training like mock fire drill and HSE measures to the RIL employees.
- Responsible for sales and operations of 7 petroleum retail outlets in Chennai territory.
- Liaise with vendors on a regular basis.
- Responsible for documentation / reporting to DAKC (Dhirubai Ambani Knowledge City), Navi Mumbai for business progress.
- To appoint, certify and train the employees of RIL in business operations.
- To promote health, safety, and security in work premises.
- To monitor growth in sales and to perform competitor market survey to the assigned region.
- To manage the dealer activities and monitoring the stocks in retail outlets.
- To audit the Outlets for Q&Q checks.
- To calculate and monitor stock loss in every petroleum retail outlet in my territory.
- To analyze, monitor, and report about the competitor growth in an assigned area.
Posted as Aviation Station manager at Reliance Aviation a division of Reliance Industries, Aurangabad Airport, Chikalthana, Maharastra on 2007-10.
- Worked as Profit centre-Head in Aurangabad airport after Training as QCO from DGCA, New Delhi.
- Responsible for daily operations of aviation fuel, Jet-A1, decantation, circulation of fuel on daily basis
- Managing and Refueling for chartered and passenger Aircrafts landing at Aurangabad Airport.
- In charge for documentation procedures, Q&Q checks for Jet-A1 periodically, and communication procedures to the Head Office at Mumbai.
- Managed a Team of 7-10 persons in the fueling station effectively in operations and monitoring day to day upkeep of facilities like housekeeping, safety and security aspects in work premises.
- Regular reporting to Airport authorities and Government officials regarding, renewal of licenses, and establishing new business from chartered aircrafts. 
- Arranging and organizing for frequent inspection from Airline operators like Indian Airlines, Kingfisher etc, for inspecting the premises for brining in new business.
Since Aug ’01 – Jan ’05 KAFF, Kitchen Appliances P. Ltd. Chennai Channel Sales-Manager
[b]Achievements [/b]:
- Successfully managed 25 dealers in Chennai / Pondicherry and generated significant sales through them.
- Successfully handled all the dealers in Chennai, Bangalore and Pondicherry in the business operations and generated sales revenue increase of 50% within one year.
- Devised and implemented Sales Promotion strategies, organized several sales promotion events in Chennai and Bangalore. To generate sales enquiries.
- Responsible for Channel / Dealer management in Chennai, Pondicherry, identified and developed dealers in the assigned territory.
- Conducted dealer promotions and event management at Chennai and Bangalore.
- Managed stalls during promotional events of KAFF dealing with kitchen hobs, chimneys, ovens and modular kitchen accessories. 
- Handled more than 20 institutional clients, (Hotels) for kitchen appliance business in Chennai and Pondicherry.
Previous Employment
June ’98 – August ’01 DIGISCAPE CROSSMEDIA., Client service Executive
Achievements/Activities
- Handled Web / Print media marketing, B2B sales, and developed institutional customers.
- Provided customer service for Web portal design / print media. in Chennai as well as overseas customers.
- Handled more corporate and Institutional customers in hospital, hotels, segments in Chennai, Tamilnadu.
- Provided good customer support for media persons in Chennai, in designing web portals, and hosting web pages, etc
Academic Credentials
1993-96 Bachelor of Commerce, Bharathidasan University, India
1996-98 Masters in Business Management, Marketing Madurai Kamaraj University, India[/QUOTE]

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