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[QUOTE=Guest;16854]ASHU BHAT    
 M: +919810774058 [email]nmu71@yahoo.co.in[/email] C142C Sector-53, Kanchanjunga Apts., NOIDA- 201301

JOB OBJECTIVE 
Seeking Senior Level Assignments in Insurance BPO Transitions / Solutioning / Revenue Cycle Operations / Pharmacovigilance / Business Development with an organization of repute in Financial Services domain / IT/ITES / Insurance Sector / Public Services / Healthcare Services / Pharmaceuticals.
SUMMARY OF QUALIFICATIONS

-  Energetic self-starter with fourteen years’ progressive leadership in insurance back office, major business project transitions, strategy and operations talent.
-  A highly organized manager and coach; able to quickly identify, focus and execute pivotal priorities; assess needs and provide tools to resolve difficulties, enhance learning, and improve team performance.
-  A quick learner, able to absorb and acquire new skills with ease.
-  Consistent meritorious student with National Merit Scholarships. 
-  B.Pharmacy (Hons.) from BITS, Pilani, India; 1994, CGPA – 7.43
-  Certified Trainer and Quality Six Sigma Green Belt from GE, 2002.
-  Certified FLMI LOMA Level I, 96%. 2001, Pursuing Level II
-  Eye for Quality and Simplification, Exceptional team management in critical collaborative contexts, Strong client service, research and negotiation skills.
-  Consistent track record of success in achieving complex objectives and timelines; a creative problem-solver who rapidly adapts to changing demands.
-  Decisive, articulate, analytical, and result oriented. Skilled in employing clarity, innovation, and facilitation to present persuasively to diverse audiences; love a good challenge.

KEY SKILLS / CORE COMPETENCIES

Managerial
o Business Case Planning and Service Delivery Management.
o Opportunity Identification, Solution Planning and Project Management.
o Using initiative to improve long term business results.
o Initiating marketing strategies and coordinate actions to influence the market. 
o Understanding and developing long term business vision and consolidating.
o Leadership skills including recognizing strengths & improvement areas in others as well as oneself. 
o Analytical expertise in understanding complex issues & their consequences.
 
Functional
o Quality Six Sigma DMAIC approach to Business Problems and Solutions.
o BPMS Methodology approach and Sales Stages progression approach to new business opportunities and transitions.
o Marketing and Sales Planning and Implementation.
o Multi system Health BPO Operations and Revenue Cycle Services.
o Organizational Learning Management System, Training Needs Identification, Gap Analysis, Module Development and Training Delivery.

Administrative
o Documentation – Process Work Flows, SOPs, RFPs, RFIs, Newsletters, Ads, Presentations, Templates, Assessments, Proof read Contractual Agreements
o System Testing, MIS, Surveys/Feedback roll outs.
o Commercial Affairs and coordination with vendor networks and approvers.
o Quality Best Practices Initiatives Group, Span/Support Central/Lean initiative.
 
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   ASHU BHAT Page 2
I/T and Knowledge Skills 
o Industry Apps: Siebel CRM, CGL In-house/Dialer CRM, Claims mainframe, 
CPS, FACTS, Imaging software, Oracle 11i, LMS, MS Office, WebEX, MS Project, Visio, Minitab, Business Objects, Designing, ISO 27001 framework.
o Earned Certifications on online and classroom GE leadership workshops:
BELS; YLDP; IS; FLSW; WO; CAP; FOL; COACHING; FACILITATION, IGE
o Life, Health and Annuities Insurance; US Health Claims Administration, Medicare and Medigap; Underwriting, Reinsurance & Self Insurance Basics
o Professional Liability Insurance for Architects & Engineers, Accountants, Lawyers, Doctors and Non-Profit Directors; Property and Casualty Basics
o Pharmacovigilance and Global Healthcare Marketing (pursuit areas)
PROFESSIONAL EXPERIENCE

Aug’08 – pres. A Coach and A Social Volunteer

-  Part-time engagement in educating underprivileged children (Through Pratham, The Times Group) and conducting SDPs/HDPs for graduate engineers (Through Advait Life Skills) 
-  Full-time parent, ensuring A+ grade of sibling!
-  Pursuit of personal interests, self learning and job search.

Jan’07 – Jul’08 General Manager Operations & Business Development, CLEAVE GLOBAL E-SERVICS LTD, Noida

-  Developed and maintained professional relationships with key clients, vendors, prospects and industry associations.
-  Regularized Business planning and Production planning with execution.
-  Lead work with internal and external teams to identify risks, issues, dependencies, constraints, assumptions and quantify cost/benefit.
-  Enabled 86% growth in revenues through close mentoring of teams and optimization of business processes. Closely monitored budgets and expenditures for better control.
-  Assessed needs developed training strategy, content and method of delivery.
-  Instituted detailed performance and skills based evaluation system for IJPs.
-  Managed and co-led all aspects of business development with the CEO. From Marketing plan to business prospects strategy planning and execution of promoting company services in targeted verticals oversaw all activities. Generated multi-million dollars worth hot utility services lead in couple of focused BD efforts and a validated database of thousands of prospects.
-  Managed all aspects of RFI/RFP responses. Coordinated and supported strategy for solution and pricing with the appropriate functional units.
-  Led international marketing events of NASSCOM, D & B, WHCC and CMIE. 
-  2007 India ATENA Award Nominee (by ATENA International & Infosys) for professional excellence & contribution to others in community.

Feb’06-Jan’07 Senior Manager, Fiserv India Operations, FISERV GLOBAL, Noida

-  Despite heavy ambiguity, succeeded in persuasive presentation of Fiserv India capability to global Fiserv leadership in critical strategy meetings.
-  Coordinated with the executive sponsors to develop win-win approach and commissioned first off-shoring CPS project in India for Fiserv Health.
-  Defined detailed common procedures for transitions from the client site.
-  Formulated BPO processes structure and transitioned projects worth over 40 crores annually with a growing captive business pipeline from Wisconsin, Texas, IL, Des Moines, IOWA in Data Updation, FSA, Electronic Eligibility, FACTS Claims Administration, Repricing, HIPAA, COBRA and Health Plans Lotus Notes Database Optimization.
-  Ensured strict adherence to and enforcement of reporting, quality and information security policies. Was the escalation point for all critical and complex issues concerning health BPO operations.  
-  Won rave reviews from customer and sponsors for service quality. 
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  ASHU BHAT Page 3 
Jan’98-Feb’06 GE CAPITAL, Gurgaon (now Genpact)

Business Analysis & Integration Manager, GE Healthcare Global
  
-  Created & Managed GE Healthcare Business Opportunities through various Sales Stages on the Transition platform, ‘Siebel’ across poles. 
-  Worked directly with top leadership across poles to drive integration practices and business consolidation across functions.
-  Through regular interactions with FPNAs, COE leadership and Corporate Finance picked up a few skills of understanding financial reporting and strategic planning processes. Through various analyses brought visibility on business metrics in terms of revenues and FTEs to identify and enable closures on business priorities.
-  Won appreciations for impeccable follow through on issue resolutions.
-  Spearheaded oracle financials to clear chronic payments backlog worth crores. Partnered with approvers, vendors, customers & FPNAs to shorten  
 payment settlement cycle from months to desired days frame.
. 
Program Manager, [email]mylearning@ge.com[/email] – Central Learning Services

-  Led multi-million dollar business transition of [email]mylearning@ge.com[/email] from GE Crotonville. From design effort to comprehensive business implementation, at multi-user level in compliance with rigorous GE business, system and user requirements,
- Analyzed and defined learning paths; user hierarchy; organization domains; customized user roles & workflows; program level enrollment process and customized multi-level notification messages.
- Led 4 COEs’ to successful pilot exceeding GE expectations; thereafter oversaw consistent implementation in all 10 COEs.
-  As a key expert up skilled over 900 leaders and oversaw timely resolution of 500 unique GE business cases. Diligently troubleshot over 3500 user issues.
-  Led Oracle LMS transition - from screening to comparative product analyses, project planning, Kick off, workflow design, documentation & review rigor with SI partner – Satyam, QK, HMM & SS generating impact on 17000+ users.
-  Won innumerable customer and stakeholder appreciations, performance bonus awards, LMS Team Extra miler award and Leadership Excellence 2003 award for LMS Implementation.

Certified Trainer – Insurance Center of Excellence
 
-  Showcased process to leverage more business from GEFA & ERC clients.
-  Enabled process transitions in LTC, Group Insurance, Professional Liability Insurance, Property & Casualty, Individual Life, Annuities & Retirement Plans.
-  Trained 110/160 workers to LOMA I certification with zero failure and above 95% scores. Won highest contributor felicitation & GE Capital won consecutive LOMA Academic Excellence Awards for 2001 & 2002.
-  Devised huddles feedbacks and learning strategies to improve performance.
-  Won GE Capital Long Service Award ’02, performance bonus and Unnatis awards, 2 Best Team Awards & 2 Extra miler Awards

Business Process Developer – Health Insurance Claims Examination

-  In a Pioneering team led high quality and successful transition of first Insurance claims settlement process from GEFA US to GE Capital, India. 
-  Pioneered simplified SOPs, exceptions filing and ongoing coaching for examiners to meet/exceed CTQs consistently. 
-  Adjudicated 1000s’ of varied insurance claims with 100% second pass
 accuracy maintained all through to set example for the team. 
-  Drove process improvement and contributed in foundational initiatives.
-  Won 2 Best Team Awards, 2 Extra Miler Awards & multiple cash rewards.
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 ASHU BHAT Page 4

Feb’95-Dec’97 Sales and Product Promotion GLAXO PHARMACEUTICALS, Delhi
  
-  Improvised Sales Promotion on existing brands to niche customers in premier South Delhi hospitals. Launched and established new molecules.
-  Exceeded targets to achieve record high sales in ’96 in a single metro.
-  Conducted CMES for doctors and gathered vital market research inputs to focus and augment sales and distribution activities.
-  Won performance bonuses and GLAXO Award for Outstanding performance, knowledge and market research.

EDUCATION AND PERSONAL DETAILS

-  Four years Bachelors degree in Pharmacy from BITS Pilani, Rajasthan.
-  Six Sigma Green Belt and LOMA FLMI Level 1 Certified.
-  Have been a part of ‘Help Age India’ Initiative as a student and have been  
‘Student President’ of KongPosh Association at BITS, Pilani.[/QUOTE]

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