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[QUOTE=Guest;168420]Anuradha 
 
[b]E-mail [/b]: annuradha1981 AT gmail.com 
I am extremely dedicated and can work hard in any working situation. I am very flexible and have experience with dealing with special clients, solving difficult situations and expressing the needs of all guests in an international environment. Including my talents in languages, I am very good at expressing myself and communicating at many different levels and with many different kinds of people. I search for a professional international working environment which will add to my continued pursuit of high level company management. 
CAREER OBJECTIVE
Acquire an appreciated place as the Training Coordinator in the human resource field with the full performance of accomplished experience and education.
PROFESSIONAL SYNOPSIS
- An MBA (HR) having 9 + years of extensive experience in Operations encompassing Admin, HR, Recruitment & selection, Training & Development, Induction, Leave management, General Administration, and Systems Implementation in the industry.
- Expertise in Recruitment, selection, induction, Orientation and Development of new employees in the organisation. 
- Provided training to new employees (technical training).
- Created and taught training classes for various technical and soft skills Expertise in designing & implementing training programs and team spirit induction in the employees.
- Excellent communication, inter personal, liaison and problem solving skills with the ability to work in multi cultural environment. 
- Effective and fluent trainer and communicator. Motivate a team to achieve management objectives, company goals, and high quality performance standards.
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CAREER HIGHLIGHTS
April 2010 to Till Date TECHNOFAB ENGINEERING LTD.
 
 
Executive HR and Admin 
 Key Responsibilities
Human Resources
- Planning for manpower.
- Recruitment/Reference Checks.
- Induction/ Training to new employees.
- Preservation of resumes of technical staff and submission of C.V.s of new entrants to Contracts every month.
- Database maintenance & updation of all employees regarding D.O.B., D.O.J., Addresses, D.O.P., D.O.I., contact number, Email-id, D.O.M.A., CTC of each employee (with break-up). 
- Employee’s B’days, marriage anniversaries to be recognised and duly greeted. (with a card, a bouquet & a mention on the notice board as a major step towards employee welfare).
- Interaction with Employees and department heads.
- Grievance redressal of employees.
- Proper Information system (Notices, Circulars, Annual magazine).
- Performance Appraisal system/ Compensation planning.
- Exit Interview/ Resignation.
Training and Development
- To job specifications and job description of employees at all levels.
- Ensuring proper induction of the new employees with all the departments.
- To prepare training calender for technical and softskills training.
- To prepare training modules for softskills, communication skills and personality development (Executive level trainings).
General Administration
- Handling Leave records, Attendance etc.
- Maintaining Records, Staff Personal Files.
- Responsible for activities related to Housekeeping, Cafeteria, Hotel Booking, Transport booking. 
- Ensuring all necessary facilities like Xerox/ Fax/ Printer and other electronic equipments are available in the office and are in good working condition.
- Arranging regular trainings to prepare staff in case of any natural calamity.
- Reviewing and updating health and safety policies and ensuring they are observed.
- Involvement in management discussion on the organization’s policies and strategic development. 
Jan, 2009 to Feb'2010 Array Technologies Limited
Executive HR
- Coordinating in Hiring of new employees at all levels.
- Handling Leave records, Attendance etc.
- Maintaining Records, Staff Personal Files.
- Responsible for team building and enthusiasing better work culture.
- To ensure proper coordination and effective communication with various departments of the Company so as to ensure great harmony and better productivity for the organization.
- Coordination with the advertising & public relations agencies for all work.
- Handling Employee Welfare and Employee Grievances.
- To foster harmonious relationships inter and intra department to maximise performance of the Office.
- Preparation of Budget.
- Implement training programmes as per the company’s policies and procedures.
- Prepare Training schedules and Training calendar for various levels.
- Monitor employees’ performance after training.
- To prepare and maintain proper record of training for each and every individual.
- Any other assignment as may be assigned from time to time by the management.
Training and Personality Development
- To prepare job specifications and job description of employees at all levels.
- Ensuring proper induction of the new employees with all the departments.
- Facilitating management development programs including technical and soft skills training
programs.
- Developing and implementing training programs.
- Training & Motivating Marketing (Sales) Personnel.
- Preparation of training calender and modules.
April 2007 to Oct, 2009 Wipro BPO, Okhla
 
CCE-Technical 
- Providing Technical Support through effectively handling their queries pertaining to hardware and software troubleshooting. 
- Have handled US customers and currently handling European customers. 
- Troubleshooting Dell shipped hardware and software; cases involved are high end XPS system used for rigorous gaming. 
- Troubleshooting Windows XP and Vista, also troubleshooting security software like McAfee, Norton and Dell shipped networking software’s. 
- Ensuring all incidents are met under SLA and ensuring incidents are being escalated as per priority. 
Customer Service Skills 
- Interacted with clients from US & UK and utilized excellent communication skills to resolve their queries.
- Served as a liaison between clients and the organisation to resolve clients problems and implement long and short term solutions.
April 2001-Mar2007 Indraprastha Apollo Hospital
- Organizing and handling patient's information services and liasoning with doctors and various departments 'regarding the same.
- Assisting in Bronchoscopy procedures and doing PFTs.
- Induction and technical training for the new staff.
- Taking care of administrative work and managing patient's records.
- Handling patient's grievances and complaints.
- Co-ordinate Front Office services including reception.
- Stock taking.
- Making Duty Roster.
- Arranging in-house Seminars.
ACADEMIC CREDENTIALS
MBA (HR) from IGNOU 2008 
B.Com from Delhi University 2001
XIIth from CBSE Board 1998
Xth from CBSE Board 1996
 
COMPUTER PROFICIENCY
[b]Practiced Operating Systems [/b]: Windows2000, Windows XP, Windows Vista, MS DOS
Practiced Office Package: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook Word Pad, Note Pad.[/QUOTE]

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