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[QUOTE=Guest;167531][b]E-Mail [/b]: sandy.sang_20july AT yahoo.co.in 
SANGEETA SINGH
[b]Objective [/b]:
 
To become an indispensable part of an esteemed organization and to render the best mental, physical and moral contribution towards the optimum development of the organization that will effectively utilize my communication, leadership, and organizational skills ultimately leading to the achievement of my professional and personal goals.
[b]Current Employer [/b]:
Aptara Corporations (Tech book International Pvt. Ltd.) Dec 2010 till date.
[b]Profile [/b]: Working as a Copy Editor (LPO division.)
[b]Key job responsibilities [/b]: Review and Edit “Deposition Summaries.”
[b]Previous Employers [/b]:
[b]NIIT Limited [/b]: Jan 2010 to April 2010.
[b]Profile [/b]: Worked as an Instructional Designer.
[b]Key job responsibilities [/b]:
- Induction of SMEs to NIIT e-learning Modules and guiding them with the procedures and templates followed in the construction of different e-learning courses on different subjects (Political Science and Economics).
- Major responsibilities were to Review the work of SMEs and finalize fully constructed course.
- Coordinating with different teams (Graphics, Edit and Quality) involved in the construction of e-learning course.
[b]Serco Ltd [/b]: 09th June, 08 till 31st July, 09 as a Sr. Associate.
[b]Process [/b]: American Express International.Inc
[b]Designation [/b]: Account Development Manager.
- Also worked as a QUALTY AUDITOR for 2 months.
[b]Key job responsibilities [/b]: 
- Managing a high-profile portfolio of Middle Market Commercial Card.
- Duties include customer contact at multiple levels in each client organization to retain and grow existing business; sell new solutions to existing clients; implement new programs and procedures throughout client base; and achieve profitability objectives.
- The role involved liaises with Operations, Pricing, Marketing and Business Solutions in addition to ensuring full global alignment with Account Development Team Asia pacific.
[b]- The responsibilities also include targeted metrics for [/b]:
-Charge volume
-Spend penetration
-Client retention 
-Effective implementation of new business
-Client held days
[b]- Decisions made on a regular basis [/b]:
- Formulating optimal plans and innovate ideas to solve existing customer issues. 
- Choosing the optimal product offering and deciding the next action or stage in a sales process
[b]Convergys [/b]: July, 07 to April 08
- Worked as the Mentor or Process Expert in the Pilot Batch.
- Worked as an Operations Executive in Orange Process.
[b]IBM Daksh [/b]: May.06 to April 07
- Worked as an Operations Executive in United Airlines Process.
- Worked as an Operations Executive in Delta Airlines Process.
[b]Educational Qualification [/b]:
- Advanced Diploma in Business management from ICFAI (65%) - 2010.
- B.A (Political Science) from Kamala Nehru College, Delhi University (66%) - 2006.
- Intermediate from Bihar Intermediate Education Council, Patna (79%)-2003.
- 10th from I.C.S.E, Christ Church High School, Patna (86%)-2001.[/QUOTE]

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