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www.neltech.in Non Voice BPO process jobs : Chennai
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[QUOTE=Guest;166976][b]Email [/b]: mercy0201 AT gmail.com Y MERCY OBJECIVE Intend to build a carrier with leading corporate of high-tech environment with committed and dedicated people that will help me to explore myself fully and realize my potential.Willing to work as a key player in challenging and creative environment. JOBPROFILE 1. Intelenet Global Services (P) Ltd, Chennai from Dec ‘08 – till date Working as Senior Customer Service Executive in Standard Life Health for the Project – PRU HEALTH – UK - Basic and Advance Invoice Processing [b]Responsibilities [/b]: - Retrieve the customer information by logging into Medical Database of the Company. - Preparing Claims Letters for the customers. - Performance of production support and completion of cases through AWD utility. - Skill to Understand the Correspondences Received from the Client and Tagging to Correct Queue. [b]Skills [/b]: - Able to complete the cases with quality in given time with the help of AWD and associated tool. - Analyzing the errors and resolving the same using Process Supporting Tool. - Complete the business cases within SLA’s. [b]Environment [/b]: Citrix [b]Platform [/b]: Windows2000 [b]Systems [/b]: AWD, Pappion, Encorr Letters. 2. HOV Services, (Lason India Pvt. Ltd.,) Dowlath Towers, Taylors Road, Kilpauk, Chennai- August 2007 – November 2009 Worked as a Associate(trainer). [b]Responsibilities [/b]: - My responsibilities involve imparting Trainings on Health care (USA) in all branches. - To Evaluate the Existing Trainers of the company in Difference branches. - To Prepare guidelines and instructions for project. - Periodic Evaluation and Training of all existing Trainees, Operators & Trainers in all branches. - Prepare Daily, Weekly, Monthly Detailed and consolidated Reports to the Management. EDUCATION PROFILE Examination Completion Year School/college Board/ University Percentage B.sc Mathematics 2006 Annamalai University, Chidambaram Annamalai University, Chidambaram 58% XII 2001 St.Josephs Girls Hr. Sec.School Board Of Higher Education 52% LANGUAGES KNOWN English, Tamil SUMMARY - Able to work independently and make good technical decisions, working cooperatively, watching out for my Teammates, offering helping hand when needed. - Eagerness to learn new technologies. - Highly inspired individual with strong team orientation and a “CAN-DO” Attitude.[/QUOTE]
