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[QUOTE=Guest;166107]MAZHAR YUNUS KHAN.
 MAZHARKHAN38 AT GMAIL.COM 
PROFESSIONAL SUMMARY 
- I have nearly 2 years of experience in Managing, Troubleshooting and Maintaining Systems and Network.
- Provide support service and technical support for Internal Applications.
- Having Experience working With Different teams & end user. 
- Expertise in Analysis & Debugging. Demonstrated problem analysis/ resolution skills, ability to troubleshoot, solve problems quickly & completely.
- Willing to learn & adapt to new challenges. Have strong interpersonal skills with the ability to interact with end-users & managers. 
- Quick learner with ability to adapt to new technologies.
SPECIALIZED KNOWLEDGE AND SKILLS
- Experienced in trouble shooting of all Systems and Network related issues within define SLA.
- Extensive Experience in Administration of 2000 & 2003 Server.
[b]- Experience in providing support on [/b]:
- Server Maintenance.
- Desktop Issues.
- Local Area Network Maintenance. 
[b]- System Administration [/b]: Windows 2000, 2003 and Windows XP
- Preventive & Corrective Maintenance of computer peripherals.
- Proficient in resolving critical support requests. 
- Excellent planning and organizational skills
- Ability to assume a leadership role within a team structure. 
- Participate in mentoring processes.
- Excellent problem solving / decision making skills.
PROFESSIONAL EXPERIENCE
Allied Digital
[b]Client  [/b]: Syntel ltd Pune.
[b]Designation  [/b]: Junior Desktop Engineer
[b]Duration  [/b]: 25 Aug 2008– 2 Aug2009
[b]Details  [/b]:
- Responsible for providing Support for Server Operating System like Windows Server 2003.
- Responsible to handle user calls within SLA.
- To ensure smooth operation and maintenance of entire network including 50 + Servers & 
- Handling basic Active Directory operations.
- VPN and other remote connectivity support.
- Provides Support for Windows XP Pro, Windows Vista and Windows 7 Workstation
- Responsible for basic Active Directory user management.
- Responsible for Software compliance activities
- Working on MS Outlook & Outlook Express.
Page 1 of 3
VDA INFOSOLUTION.
[b]Client  [/b]: Cognizant Technology Solutions (I) P Ltd, Pune.
[b]Designation  [/b]: N.S.S. Team Member. (Network & System Support)
[b]Duration  [/b]: 24 April 2010 to 5 july 2011. 
[b]Details  [/b]: 
- Support to Various ODC Projects.
- To provide remote management support to clients through RDP and Dame Ware Utility. 
- Responsible to handle user calls within SLA.
- 2000+ Workstations.
- Implementation of Symantec Ghost Server & WDS Server for system preparation.
- Handling basic Active Directory operations.
- VPN and other remote connectivity support.
- Responsible for handling user access issues on VSS database.
- Responsible for preparing Database server as per client specifications using standard CTS catalog.
- Monitoring & Deployment of regular & updated antivirus DAT using e Policy Orchestrator (EPO)
- Responsible for printer access management.
- Responsible for IP binding & reservations.
- Extensive working knowledge of Dame Ware Mini Remote connectivity tool.
- Managing the Desktop allocation & release with respective the project requirement.
- Installation of different Software as per user requirement.
- Knowledge of BCP. 
- Knowledge of implementing SOE.
- Experience in installing & Upgrading Patches of Licensed Products & System Software. 
- Working knowledge of ticket routing BMC REMEDY software
DUTIES & RESPONSIBILITIES
- Troubleshooting of problems regarding mail system.
- Handling Calls Remotly.
- Working on DHCP.
- Deploying operating system like windows XP, Windows 7, 2003 server through WDS server.
- Working on Domain controller and Active directory.
- Installation of MS SQL 2000 and 2005.
- Installation and Configuration of MacAfee.
- Configure and Troubleshooting of mailing client like Microsoft Outlook.
- Troubleshooting of network related problems.
- Troubleshooting internet site as well as external URL.
- Troubleshooting network related issue like Cisco / Normal / Juniper Vpn, Citrix Connectivity problems, Vss access issue. 
- Uses knowledge of CTS internal applications product to help customer define what they want to achieve; helps them to clarify their issues /objectives. 
- Performs needs analysis and problem identification to investigate and coordinate successful resolution 
And closure.
- Has a Good knowledge of and complies with support polices, standards and procedures, e.g..
- Base level configuration and setup, troubleshoot support issue, research on root cause analysis..
Page 2 of 3
EDUCATION 
- B.Com (From Pune University.)
CERTIFICATIONS
- Hardware (A+) from CMS Computer Institute, Pune.
- Networking (N+) from CMS Computer Institute, Pune.
- MCP CERTIFICATION (70-270)
- Managing and Maintaining a Microsoft Windows Server 2003(70-290)[/QUOTE]

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