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St Laurn Towers Ahmedabad : HouseKeeping Supervisor
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[QUOTE=ppdnshm;164350]SEEKING CAREER ENRICHMENT IN HOSPITALITY SECTOR PARTHA PROTIM DALAL [b]E-Mail [/b]: ppdbiodata AT gmail.com EMPLOYMENT RECITAL Aananda Imperial, Bilaspur Housekeeping Supervisor, Sept 2010-Still working Implementing the housekeeping policies and standardizing systems / processes, ensuring smooth and efficient operations. Checking quality of housecleaning in guest rooms with particular attention to suites. Indenting & distribution of all guest room supplies and ensuring minimum wastage & pilferage Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with clients, handling guest requests & resolving complaints Executing policies & procedures in the operating systems to achieve greater customer delight. Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members Kenilworth Beach Resort and Spa, Goa Trainee Housekeeping Supervisor, Nov’08 – Dec’08 Monitoring various activities pertaining to cleaning of rooms & public area. Implementing the housekeeping policies and standardizing systems / processes, ensuring smooth and efficient operations. Checking quality of housecleaning in guest rooms with particular attention to suites. Holiday Inn, Jaipur Trainee Housekeeping Executive, Jan’08 – Sept’08 Laying down the service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these Monitoring various activities pertaining to cleaning of rooms & public area Implementing the housekeeping policies and standardizing systems / processes, ensuring smooth and efficient operations Checking quality of housecleaning in guest rooms with particular attention to suites and ensuring customer satisfaction by achieving delivery of service quality norms by interacting with clients, handling guest requests & resolving complaints Briefing Housekeeping Supervisors, Room Attendants, Uniform Room and Linen Room Supervisors Goa Marriott Resort, Panjim Housekeeping Associate, Jan’07 – Dec’07 Making (dirty / clean – occupied / vacant) rooms for guest Maintaining standard of cleaning by general cleaning, extra cleaning, and spring cleaning Preparing section books, linen reports Coordinating lost and found issues with other departments Follow - up with supervisors and managers Keeping pantry, trolley, floor section clean and maintaining standards of personal cleanliness, and hygiene Club Mahindra, Goa Guest Service Valet, Oct’06 – Dec’06 Making (dirty / clean – occupied / vacant) rooms for guest Maintaining standard of cleaning by general cleaning, extra cleaning, and spring cleaning Preparing section books, linen reports Coordinating lost and found issues with other departments Follow - up with supervisors and managers Keeping pantry, trolley, floor section clean and maintaining standards of personal cleanliness, and hygiene CAREER OVERVIEW Over 2 years’ experience in the areas of Operations, Customer Relationship Management and Housekeeping with reputed organisations. Adept at handling day-to-day activities in co-ordination with internal / external departments for ensuring smooth business operations. Expertise in executing housekeeping activities in the organization with new initiatives for restructuring of cleanliness and health facilities. Proven abilities to lead operations in strict & disciplined environments. An effective communicator with exceptional relationship management & problem solving skills. PROFESSIONAL ENHANCEMENTS Leela Palace, Goa as Industrial Trainee – Oct’03 – Mar’04. (FO, F&B Service, F&B Production) ITC Sonar Bangla and Sheraton Tower, Kolkata as Housekeeping Vocational Trainee – Aug’04 – Sept’04. SCHOLASTICS Passed B.A. from Mahadevananda Mahavidyalaya, Calcutta University, Kolkata in 2001. Passed class 10 from Central School, Kendriya Vidyalaya Bkp Afs. Station (1994-95). Passed class 12 from Central School,Kendriya Vidyalaya Bkp Afs. Station (1996-97). PROFESSIONAL QUALIFICATION Bachelor’s Degree in Hotel Management and Catering Technology from NSHM Academy, Durgapur in 2002- 2006 1 year Post Graduate Diploma in Travel Tourism from Kuoni Academy of Travel, Kolkata, June 2009- 2010.[/QUOTE]
