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[QUOTE=Jamshed Khan;164318]JAMSHED AHMED KHAN 
[b]Email Id [/b]: jamshed_ahmed9 AT yahoo.co.in 
________________________________________
Customer care Executive – Air Travels
________________________________________
PROFILE 
- Competent, diligent and result oriented professional, with approximately 5 years of work experience in Travel industry. 
- Single handedly managed all booking for Thai airways in Almojil Holidays, Riyadh, Saudi Arabia.
- Worked as Travel consultant with Almojil Holidays, Jeddah, Saudi Arabia.
- Strong knowledge of the Travel industry process 
- Excellent customer relationship management and communication skills with proven ability to work accurately; prioritize, coordinate and consolidate tasks whilst 
________________________________________
PROFESSIONAL EXPERIENCE 
Senior Agent Customer Support since Jan’11 
Clear trip travel services
- Currently working as Senior Agent, handling corporate and travel agency department.
- Primarily work profile includes rescheduling, cancellation of air ticket and responding to any other travel related queries 
- Software used - Galileo and Amadeus
- Responsible for travel processes training to the new employees 
- Provide support and assistance to other executives in delivery of assigned responsibilities 
Counter Staff Dec 07 – Aug 10
Universal Holidays, Mumbai
- Handled domestic and international hotel booking
- Responsible for domestic and international air booking
Travel Consultant Feb 07 – Oct 07
Almojil Holidays, Saudi Arabia
- Worked as a travel consultant for domestic and international holiday packages
- Single handedly managed all Thai Airways Reservation with Almojil Holiday, sole GSA for Thai Airways in Saudi Arabia
- Issuing ticket for Thai Airways booking
- System used – Amadeus
Domestic Counter Staff Sep 06 – Jan 07
Arzoo.com, Mumbai
- Issued domestic air ticket
- System used Galileo
________________________________________
[b]QUALIFICATION [/b]:
Professional Qualification 
- IATA/ UFTAA foundation course from IITC in March 2005.
Mumbai
- Diploma in international airlines, travel & tourism management from IITC March 2005. 
Mumbai
Academic Qualification
- T.Y.B COM
Mumbai University, Second Class
- HSC
Maharashtra board, First Class
- SSC
Maharashtra board, Second Class[/QUOTE]

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