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GTMC travel Delhi : Travel Tour Manager
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GTMC travel Delhi : Travel Tour Manager
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[QUOTE=Guest;160629]Deepak Joshi [b]Email [/b]: Deepakjoshi360 AT gmail.com PERSONAL STATEMENT With my experience in hospitality industry I have developed very good organisation and time management skills. I am energetic, a fast learner with a dependable nature. Always enjoy the hospitality environment; I strive to do the best I can.As an experienced food and beverage professional my expertise in guest relations, beverage sales and inventory controls could help your company achieve better results operationally. Current and potential clients will be impressed by my service and keep coming back. My previous job has provided me an opportunity to work as a team co-operating with others and at the same time being independent. Often, I have been able to work on my own initiative, which I have enjoyed immensely as it has allowed me to use my own ideas and thoughts. Being a very enthusiastic, honest and hard working person. I am eager to learn new things to improve myself in every sense. COMPETENCIES - Team leadership and skills, with great learning and teaching attitude. - Optimum utilization of resources, and new ideas. - Skilled in wine and beverage management. - Passionate for the work. - Effective guest handling techniques. - Excellent customer relation and situation handling skills. EDUCATION 2010 Post Graduation Pacific International Hotel Management School, New Plymouth, New Zealand. 2008 Bachelor in Hospitality and Tourism Management Institute of Hotel Management, Catering Technology & Applied Nutrition, Meerut (U.P.), India. WORK EXPERIENCE 2011-Till Date Presently working as an Food & Beverage Executive with The Imperial Hotel New Delhi, India KEY DUTIES & RESPONSIBLITES - To work with the Restaurant manager to ensure the efficient and cost effective running of the department, achieving the highest standard of service and guest satisfaction. - To make sure all customer complaints or issues, resolving matters as expediently as possible, also oversee food preparation, food storage and dining areas, ensuring that the facility remains in compliance with safety regulation and health codes. - To induct new staff into the team, department and hotel in the first week of their employment using the orientation checklist. - Check that all tasks are completed in satisfactory manner prior to staff completing their shift. - Make sure no alcohol is served to children below legal drinking age and to guest who are drunk or intoxicated. 2009-2011 Food & Beverage Team Leader Intercontinental Hotel , Wellington, New Zealand KEY DUTIES & RESPONSIBLITES - To work with the Restaurant manager to ensure the efficient and cost effective running of the department, achieving the highest standard of service and guest satisfaction. - To induct new staff into the team, department and hotel in the first week of their employment using the orientation checklist. - To liaise with Kitchen, Front Office, Housekeeping and Maintenance to ensure smooth operations in the restaurant and bar. - To ensure that all hazards are recorded, controls identified, reviewed and reported to OSH committee. - To report all workplace accidents and incidents accurately on the form and to investigate and take corrective action. - To provide efficient, friendly and professional service to all guests. - To respond to guest requests, concerns and problems to ensure guest satisfaction. - Check the booking diary for reservations and make seating plan for the day, accordingly allocate staff for stations and other jobs. - Check that all tasks are completed in satisfactory manner prior to staff completing their shift. - Make sure no alcohol is served to children below legal drinking age and to guest who are drunk or intoxicated. - To make sure all customer complaints or issues, resolving matters as expediently as possible, also oversee food preparation, food storage and dining areas, ensuring that the facility remains in compliance with safety regulation and health codes. 2007-2009 Food & Beverage Supervisor The Oberoi Hotel New Delhi, India KEY DUTIES & RESPONSIBLITES - To ensure smooth and efficient running of service within the Restaurant, Room Service and Still Area; during Breakfast, Lunch and Dinner. - To comply with all company and hotel standards, according to the standards manual and mission statements. - To train staff according to the training plan and ensure that all on and off job training is carried out accordingly for all casual and full time staff. - Greet, seat and service all guests in a friendly manner and to maintain the highest level of hospitality / customer care and be fully conversant with the hotels complaint procedure. - To maintain all control procedures, support the F&B Controller at month end and supply him / her with all relevant information. - To ensure that the mis-en-place and the ordering of stocks is carried out according to the check lists and business levels. 2007 Industrial training Food & beverage service Radisson Hotel New Delhi, India LEISURE INTERESTS - Interacting with diversity of people. - Making new friends and being in touch with old friends too. - Learning different languages. - Writing thoughts and poems. - To learn the different etiquettes and improve my personality in every sense.[/QUOTE]
