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[QUOTE=Guest;160404]Amit Sharma sendtoamitsharma AT gmail.com Career Objective To be succeed in an environment of growth and excellence and earn a challenging job which provides me job satisfaction along with generous opportunities for learning and helps to achieve personal as well as organizational goals. Summary Close to 8 years of relevant experience in the field of IT and ITES services. More than 2 years of overseas (Mauritius) experience as SPOC for IT infrastructure management. Strong management, implementation & troubleshooting skills of IT services. MCP, CCENT & ITIL Certifications. Skilled in evaluating & implementing current & future server technologies to support short term & long term IT initiatives. Having thorough knowledge of implementing & maintaining enterprise servers, various Microsoft operating systems like Windows Server 2000/2003/2008, Windows 2000Prof/XP/Vista/7 and worked on Dell, ACER & HP servers & desktops and laptops. Having good command on NT Backup and Symantec Backup and exposure to NetApp storage. Having exposure to small office LAN/WAN management and troubleshooting. Skilled in customer and vendor management. Problem solving skills with positive attitude and have short learning cycle. Work Experience 1. Infosys Technologies Limited, November’06- Till date [b]Designation [/b]: Team Lead /Tech. Specialist I am working as Team Lead /Tech. Specialist for Computers & Communication Department (CCD) in Infosys Technologies Ltd. CCD plays a significant role in fulfilling the needs of the organization by providing a scalable, robust & secure IT infrastructure. [b]A. Current Location [/b]: Pune, April-11- Till date Roles & Responsibilities Managing a team of 15 odd engineers. Implementing & Maintaining IT Infrastructure for various projects with specific requirements. Managing File Servers, Data Backup-Restoration using Symantec backup software. Managing Active Directory objects and exchange objects like email ids, DL and mail boxes. Monthly report generation & analysis for SLA and availability of infrastructure. Business Continuity & Disaster Recovery Plan – Project specific BCP-DR & proactive DR activities. Planning for automation of day to day operations. Proactive measurements to enhance the productivity and customer satisfaction. Participating in Audits. [b]B. Location [/b]: Mauritius, November-08- April-11 Roles & Responsibilities Single Point of Contact for IT Infrastructure support at Mauritius Development Centre. Implementing & Maintaining IT Infrastructure for various projects with specific requirements. Providing end to end support to Desktop & Laptop users for day to day requirements / issues. Vendor Management – Co-ordination with various vendors for supporting IT infrastructure. Business Continuity & Disaster Recovery Plan – Project specific BCP-DR & proactive DR activities. Monthly report generation & analysis for SLA and availability of infrastructure. Proactive measurements to enhance the productivity and customer satisfaction. Providing Non IT supports in office administration. Projects & Initiatives Managed the restructure of the Infosys Mauritius office single handedly. Anchoring knowledge sharing activities and publishing of quarterly DC news letter. [b]C. Location [/b]: Mysore, November-06 - November’08 Roles & Responsibilities Installation, Configuration & management of Server with various Microsoft Operating Systems. Managing File Server, Data Backup-Restoration using NT Backup & VERITAS backup software and data archival for future reference. Managing Active Directory objects and exchange objects like email ids, DL and common mail boxes. Managing Anti Virus server, virus definition role out & trouble shooting. Incident management - providing the support through IT Service Desk. Release Management - Patch management for Servers, Desktops & Laptops. Implementing & managing IT security solution Pointsec from Checkpoint on the Laptops. Projects & Initiatives Single Point of Contact for audit and updating system images for desktops and laptops. Member of the team responsible for publishing of quarterly news letter for Mysore DC team. [b]2. Organization [/b]: Sapient Corporation Pvt. Ltd. [b]Location [/b]: Gurgaon, May’05- October’06 [b]Designation [/b]: IT- Associate I was working as an IT- Associate with Information Technology department, responsible for designing, implementing and mainlining IT infrastructure at Sapient Gurgaon office providing support to 2000 users. Roles & Responsibilities Providing end to end support to Desktop & Laptop users for day to day requirements / issues. Installation, configuration & management of servers and desktops with various Microsoft Operating Systems. Incident management - providing the support through IT Service Desk. Providing application and software supports for installation and troubleshooting. Task allocation among the other IT-Associates. Vendor management for basic hardware and accessories procurement. Projects Played a key role in for moving infrastructure for around 1500 users from one location to another for sapient. [b]3. Organization [/b]: Electro Bug Technologies (BPO) Electro Bug Technologies is a UK based BPO providing online search and booking solutions for its clients which are mainly Airlines, Hotels and are from Retails industry. [b]A. Location [/b]: Gurgaon, August’04 – March’05 [b]Designation [/b]: System Support Engineer Roles & Responsibilities Providing end to end support to Desktop & Laptop users for day to day requirements / issues. Providing application and software supports for installation and troubleshooting. [b]B. Location [/b]: Gurgaon, January’04 – August’04 [b]Designation [/b]: Internet Application Analyst Roles & Responsibilities Being a part of development group was responsible for setting up new projects on a company proprietary tool. Responsible for manual testing and quality testing for the new projects. Professional Certifications [b]Microsoft Certificates [/b]: MCP in Windows Server 2003 , Windows XP ITIL Foundation V3 [b]Cisco Certificate [/b]: CCENT Education B.E. (CSE) from SD College of Engineering & Technology, U.P. (India). 12th Science group, U.P. Board (India). 10th Science group, U.P. Board (India). Pursuing MBA (Operations), Distance learning program from Symbiosis Pune (India). Achievements & Other Activities Most Spirited Employee Award, Infosys Mauritius. IT Infrastructure restructuring work at Infosys Mauritius. Performance & Productivity improvement award at Infosys Mysore. Handled technical sessions & sports events for our team at Infosys Mysore. My poems & write ups (Tech/ Non Tech) were published on Infosys intranet “SPARSH”. Actively participated in organizing events at Infosys Mysore & Mauritius. Member of team publishing News Letters in Infosys Mysore & Mauritius. Appreciation for Client Focus Delivery during my tenure at Sapient, Gurgaon.[/QUOTE]
