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[QUOTE=Guest;158164][b]E-Mail  [/b]: anbu_abls AT rediffmail.com 
 bhag_abls AT hotmail.com 
Anbarasan. S 
 
PROFESSIONAL PROFILE & OBJECTIVE
Having more than 12 years of experience of Electronics & Electrical field and posses good exposure to Electronics such as Component Testing, P.C.B. Developing & Testing, Analyzing, of all Electronic components in manufacturing, Production & Servicing Departments. To work in an international environment where creativity combined with objectivity is achievable and also provide change to present/upgrade Technical skills in order to achieve overall Organizational / team goals and provide ideal/ Best Technical Customer Supporting Role.
TECHNICAL SKILLS 
- Installation of Lab & Analytical Micr Balances - Automation related weighing products
- Servicing of Electronic Micro Weighing scales - Technical Support to subordinate Engineers
- Board level servicing & EPROM prog - Troubleshooting of SMD based microcontrollers
- Hardware maintenance - Production of Combics Weighing Scale
EXPERIENCE SUMMARY
Mettler Toledo India Pvt Ltd, Bangalore, India 
Sr Service Engineer Jan 2011 Till Date
Mettler Toledo India Pvt Ltd, Bangalore, India
Designated as REGIONAL SERVICE ENGINEER and responsible for installation, maintenance and troubleshooting of Electronic Microbalances & Electronic Weighing scales of different ranges related automation systems & Process lab equipment ,Moisture Balance ,Density Determination, DOC , PH meters, Ion conductivity of Mettler Products.
[b]Responsibilities  [/b]: 
- Handling all issues / activities for a particular customer across technologies / service lines. 
- Owns escalation management – responsible for development and driving of go to green plans. 
- Identifying and driving process / service improvements across the teams. Leveraging Best Practices followed and implementing them across the Services / Delivery teams. 
- Track and highlight critical parameters to avoid escalations/ customer concerns. 
- Optimizing costs and efficiencies for any given Services. Proactively work with the Account counter parts to plan cost optimization scenarios over the duration of the contract. 
- Situation Management – Ensure appropriate Best Shore participation in Situation Mgmt Process. 
- Tracking, improving and sustaining Customer Satisfaction scores for the Account. 
- Drive committed transformation projects to improve delivery environment. 
- Makes sure outages are communicated in the appropriate end-user, and internal, information tools.
Nona Technologies Pvt Ltd, Bangalore, India 
Sr Service Engineer April 2009 to Jan 2011
Nona Technologies Pvt Ltd., Bangalore. 
Designated as REGIONAL SERVICE ENGINEER and responsible for installation, maintenance and troubleshooting of Electronic Weighing scales related automation systems of Sartorius Products & Maintenance & installation of HPAs, Antenna and other systems used in the Satellite Communications Industry . We are the Authorised Service centre for “Communications & Power Industries” (CPI ).
[b]Responsibilities [/b]:
- Handling service planning
b) Analysing service report and take necessary action
c) Maintain the standards of performance of elevator as per company's policy.
d) Ensure maintenance of the Service breakdown records.
e) Allocation of man power to preventive and breakdown service.
f) Responsible for obtaining customer satisfaction form for Service.
Sartorius Mechatronics India Ltd., Bangalore, India 
Service Engineer Jan 2004 to April 2009
 Sartorius Mechatronics India Ltd., Bangalore. [url]www.sartorius.com[/url]
Designated as REGIONAL SERVICE ENGINEER and responsible for installation, maintenance and troubleshooting of Electronic Weighing scales related automation systems.
The Sartorius Group is an internationally leading laboratory and process technology supplier covering the segments of Biotechnology and mechatronics. Its Biotechnology segment focuses on filtration and separation products, bioreactors and proteomics. Mechatronics particularly manufactures equipment and systems, which feature weighing, measurement and automation technology for laboratory and industrial applications. Key Customers are from the Pharmaceutical, Chemical and food and beverage industries and from numerous research and educational institutions of the public sector.
- Organise and attend meeting relating to service done and customer complaints
a) Ensuring services carried out as per the plan,
b) Action taking based on customer complains.
e) Rising of Requisition to stores for preventive maintenance.
d) Responsible for reducing call outs.
- Handling a team of 15 members
- Reviewing the service deliverables through Customer interactions / meetings, conducting field visits / bench marking exercises, training sessions at service locations for the team.
- Should ensure a high-quality customer experience, elevating customer satisfaction.
- Installation & calibration of weighbridges, tank weighing systems, Lab & Analytical Balances, Calibration / Verification.
- Servicing Various types of Electronic Balances Like GM Series, Bp Series, Moisture Analyser
Analytical Balance. Combic Weighing
- Trouble shooting, Replacement of SMD based Microcontrollers , Microprocessors, Power Supply
Section problems.
- Technical Support to Subordinate Engineer & marketing staff.
- Participating on a day-to-day basis in the various service activities in Service Section.
- Keeping track of customer complaints, generation of various management information and reports using different PC-based application software Windows 98, MS-word, EXCEL, and internet.
- Independently interacting with various customers in Commercial Correspondence Administration.
- Collection of AMC Contracts.
Jai Coaching Centre. Bangalore, India 
Electronic Project Development Dec 2002 to 2003
- Handling Electronic Projects for Diploma and Engineers Students.
Arrow Electronics India Ltd., Bangalore, India 
Technical Assistant & Service Engineer Jan 2001 to Dec 2002
Worked as "TECHNICAL ASSISTANT & SERVICE ENGINEER" for 2 years in ARROW ELCTRONICS INDIA LTD., from Jan 2001 – Dec 2002.
[b]Responsibilities [/b]:
- Familiarised with various types of Component testing & mechanical assembly of variety transformers. 
- Carried out complicated assemblies using semi-automatic tools
- Part of team of young Engineers in maintenance of IC based microprocessors and interfaces.
Ultra Vision (design & Development of Electronics Display Systems), Bangalore, India 
Supporting Engineer Dec 1998 to Dec 2000
Worked as "SUPPORTING ENGINEER" for 2 years in ULTRA VISION (Design & Development of Electronics Display systems) from Dec 1998 – Dec 2000.
[b]Responsibilities [/b]:
- Part of team of young Engineers in maintenance of IC based microprocessors and interfaces.
- Developed expertise in mfg. / production of complete kits including PCB. (Printed Circuit Board) design.
Indian Telephone Industries Ltd., Bangalore, India 
 Apr 1995 to Apr 1998 
Undergone "NATIONAL COUNCIL FOR VACATIONAL TRAINING” (NCVT) for 3 years in M/s INDIAN TELEPHONE INDUSTRIES LTD., Bangalore, in the various Departments(ISO 9000 Certified Division) from April 1995 - April1998.
[b]Responsibilities [/b]:
- In PCB (Printed Circuit Board) Department various stages of Photo Tool Developing, Solder Masking, and Bare Board Testing & Final stage Inspection of PCB Boards.
- In C-DOT (Central Department of Telematics) Department in “RAX”-262 (Rural Automatic Exchange) in various stages like Components stuffing, Manual Soldering. Wave soldering and Inspection in Final Stages.
- In SAT COM Department, Inspection of subscriber and logic cards of switching equipments, computerized tests and SMD (Surface Mount Device) machine Handling.
- In INSTRUMENT CALIBERATION DEPARTMENT (ISO 9001 certified instruments; like Aplab Digital Multimeter, and analog multimeters, power supplies
- In ESD (Electronic Switching Division) card testing, coil testing, components testing, stuffing and visual inspection.
- In Telephone Department Mechanical section, Moving Coil Transducers Department & Telephone Cards Components stuffing, Repairing section testing and visual inspection and various stages in Telephone Department.
EDUCATION
Sl. No. CERTIFICATIONS Location
1 Info Point Computer Education (6 months) Office Automation India
2 3 years Full term Apprenticeship (NCVT) – Electronic Mechanic India
3 Department of Pre-University Education. PUC - Commerce India
4 Karnataka Secondary Education Examination Board India[/QUOTE]

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