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[QUOTE=Guest-IJT;157307]p_c20032003 AT yahoo.co.in 
PROFESSIONAL PROFILE
- Over 8.5 years of experience in HR /ADMIN & CLIENT RELATIONSHIP MANAGEMENT in diverse industry verticals. 
- Currently designated as SSL (Site Security Leader) in IBM India Pvt. Ltd. 
- Looking after Security & Safety Operations (for Kolkata Locations – DLF A, B,C, SEZ, SLE Complex, Millennium City, L&T Chambers) of IBM employees, Building & Business Operations as well - Daily Security Operations
- Training Conduction – 
- Preparation Of Training KIT/Modules 
1. Combined Training Conduction (For Physical Security Team – Landlord & Own Site)
2. Extensive Training For TOPS
3. Training For SCC (Security Control Centre) Team Members For Security Process & Procedures as per 
 IBM Deliverables
4. Training Conduction For Receptionists & Mail Room Staffs
5. Quarterly Training Conduction with Floor Emergency Managers & tracking of the same for All India 
 Basis
Meeting Conduction –
1. Monthly Meeting with Land Lord Management
2. Monthly Meeting with SLE & Location Head 
3. Meeting with Siemens (Vendor) For Snags & operational issues resolution
4. Meeting with Security Agency – Agendas; Operational Issues Resolution
5. Monthly Team Meeting
- Handling Team of all Kolkata Locations.
- Supporting during Client Audit/Review/ISO Certification/Audit
- Internal Audit Conduction – SSR (Site Security Review), keeping track for the same for All India Basis
- Conducting Compliance Rating/Testing for All India Basis On SLA Matrix Measurement for Vendors
- Liaison with Local Police Authorities, sending Fortnightly Security Updates To Management.
- Surprise Checks Conduction for Locations
- Conduction Of Investigation & Closure Of the same.
- Updation of LEPs (Emergency Response Procedure) & RA s (Risk Assessment For All Kolkata Sites), Critical Utilities.
- RA (Risk Assessment) Database Tracking For All India Monthly Basis 
- Site Vulnerability Assessment & Its Tracking
- Tracking Of Floor Emergency Managers Training Details For All India 
- Preparing PPTs on Security Operations & submitting the same to Management.
- Fire Drill Conduction for all Locations
- Review of SMS (Security Management System) Documents & Updation of the same as and when required.
- During any emergency/BCP situation, monitoring the environment and feed the news especially with respect to incidents for management update.
- Sending All Daily & Monthly Reports To Management
- Transport Audit Conduction On Monthly basis
- Snags Monitoring & Its Closure – Follow ups with Vendor
- Travel Security
- Handling The BCP Situation & looking after CRM as well.
- Preparing Deliverables Strategies & cascading the same to team.
- Looking after SOW for Vendors involved in our operations.
- Any activities given by Management 
- Looking after all grievance related issues for all Team Members (Reporting To Me).
- Looking after Quality & Compliance as well
- Team Building , Coordination, review of tasks assigned to team members
[b]Project  [/b]:
Handling The Projects(New Sites), constant follow-up with team & Vendors for timely job completion.
EARLIER PROFESSIONAL EXPERIENCE
- Aug 2007 – Jan 2008 G4S Securicor Senior Executive – Client Relations 
Highlights;
- Functionally reporting to Director -Customer Relations at HO.
- Operationally reporting to MD in their respective Zones.
- Telecalling the existing customers (i.e. complete customer database) on a daily basis in the respective regions.
- Coordinating with respective Zonal RD’s, BM’s, Operations and Sales team.
- Being in touch with New Sales after a month of start up. Ensuring Sales, Operations/Deployment have been met up with the expectation of the customer.
- Updating Corporate Office on a weekly basis (CRM Department).
- Send Customer feedback report in every 15 days to corporate office.
- Meeting atleast 2-3 clients in a day.
- Maintaining record of all feedback received from the customers on the excel format.
- Maintaining files of New Sales and Feedback Forms.
- Interacting with clients – marketing other services to clients, projecting the company as multinational.
- Resolving issues of an unsatisfied client in conjunction with Operations team. 
- Introduce systems to enhance customer satisfaction and loyalty.
- Responding to emergency calls of customers
- Evaluate the customer feedback on quarterly basis.
- Preparing presentations on Customer Relations
- Working in (RAMCO APPLICATIONS) ERP – SOM & GRD Module like SO generation, PI, Termination, Incident reporting, Meeting reporting, Service Increase, Service Decrease.
Oct 2005- Aug 2007 ANAND RATHI GROUP HR Executive Cum Exe Asst. To Regional Director 
 
Highlights;
- Conducting interviews , taking interviews for the selected candidates.
- Looking after the attendance registers.
- Preparing the attendance & leave record.
- Creating the databases for the employees
- Issuing Appointment letters, Increment Letters, Clearance Certificate, I Cards, 
Experience Certificates.
- Looking after the bank a/c opening of the newly joined employees.
- Interacting with the HR dept. of Mumbai Head Office.
- Looking after the induction, joining documents, mail id creation of the newly 
 joined employees.
- Looking after the training schedules of the employees.
- Maintaining the Manpower Status & updating it when required.
- Interacting with Regional Director regarding the secretarial operations. 
- Looking after the office administration as a whole.
August 2004 – Oct2005 Kothari Medical Centre Secretary in the Administrative 
 Department,(Management Trainee)
Highlights;
- Writing Health journals of Kothari Medical Centre.
- Arranging & attending Doctor’s meetings, Management Committee 
 Meeting, ISO Meeting, ICC Meeting, Doctor’s Meetings, preparing the agendas 
 & minutes.
- Attending the Conferences
- Surveying the various departments.
- Reporting to the Medical Superintendent.
- Interacting with Executive Director, Chief General Manager, Deputy General Manager.
- Interacting with Doctors and Consultants.
May 2003 – August 2004 Pinnacle(DST of AMEX) Team Co-ordinator 
[b]Highlights [/b]:
- Telecalling.
- Pitching the product.
- Selling the product.
- Generating leads.
PROJECT
Have completed project work on “Training & Development” with emphasis on training needs from Larsen & Toubro Ltd. (ECC Division)
[b]IT SKILLS [/b]: DOS, WINDOWS 95 /98, WINDOWS ME, INTERNET & E-Mail. 
 [b]Application Package [/b]: MS-OFFICE 2000, ERP Package – SAP HR(Functional)
ACADEMIC CREDENTIALS
[b]Education [/b]:
EXAM INSTITUTE PERFORMANCE 
PGDBM in HRD (IRPM) Bharatiya Vidya Bhavan 2nd Class
B.Com in Accounts Hons. Heramba Chandra College 2nd Class
Higher Secondary(sc) Jogamaya Devi College 1st Div.
Madhyamik Examination South Point High School 1st Div.
[b]Achievements [/b]: 
Passed LABOUR WELFARE OFFICER’S EXAM conducted by WEST BENGAL GOVT.
SECURITY CERTIFICATION FROM IBM INDIA PVT LTD.
[b]Extra Curricular [/b]:
Have obtained Junior Diploma in Kathyak from Allahabad University.[/QUOTE]

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