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[QUOTE=Guest;156876]Diksha .S. Gawankar
 
Career Objective
To find the place which pursue my knowledge & make an opportunity to be a great professional.
Academic Qualification
Qualification Class Year of Passing University/Board
S.S.C 2nd class March-2002 MUMBAI
H.S.C 2nd class March-2004 MUMBAI
T.Y.B com 2nd class March-2007 MUMBAI
M.com Part- I Appeared March-2010 MUMBAI
Work Experience
[b]Organization  [/b]: FEDEX Customer care --( 6month )
[b]Designation [/b]: Customer service executive 
[b]Job profile [/b]:
* Handling the calls on phone/ e-mail (Customer query).
[b]* Maintaining reports [/b]: DCR, MCR, Quarterly report. 
* POD Details Report monthly 
[b]Organization  [/b]: CMS Computer LTD. (12thApril 2008 till 27th Dec 2008 )
[b]Designation [/b]: Helpdesk Call Coordinator
[b]Customer worked with [/b]: Customer work with SBI Mutual fund –9 month
 
[b]Job profile [/b]:
* Handling Phone calls,
*Logging a call in BMC Remedy and excel sheet. 
* A/c Unlocked or reset the password.
* BSE (Bombay stock exchange –download and upload) ,NSE( National 
 Stock Exchange—download and upload).
* Traker and Traknse s/w 
* Follow up with the Vendor,
* Assets management,
* Preparing DCR Report and MIS Report.
[b]Customer Worked with [/b]: Star Plus
[b]Job Profile  [/b]:
 *Calls logging through phone and e-mail.
 *Updating the calls as per the engineers calls status
 *Logging calls to vendor and following up with them till call closure
 *Keeping track In and Out records
Ticket Status Reports
*Preparing Daily call report
 *Preparing weekly report 
 *Preparing monthly report
 *L1 users report on daily basis
 *Calls Graph report 
 Additional Responsibilities
 * Maintaining Attendance 
 * Allocation assets for new employees
 * - Maintaining rental pc ‘s details 
 * Keeping Track of all the contacts of Different Departments and within the backend 
 Team
 *Assets allocation as per the allocation and declaration
 
 [b]Organization  [/b]: HCL Info systems Ltd., Mumbai. (29th December 2008 – Till date)
 [b]Designation [/b]: MIS Helpdesk
 [b]Customer worked with [/b]: Sun pharmaceutical Industies LTD
[b]Job Profile  [/b]:
 * Calls as per Severity identification
 * Logging users/Customers calls in Adventnet by phone
 * Checking mails of users & to reply the mail 
 * Assigning calls with Priority of the ticket and allocation to Engineer
 * Maintaining IT Stock
 * Maintaining of I-MAC and checklist
 * Maintaining PO details
 * Vendor calls logging (HCL, Dell, Zebra, HP, EPSON etc.)
Additional Responsibilities
 * Attendance report of HCL employee for sunpharma location
 * Employee Claims verification 
 * Maintaining PC inventory
 * Keeping Track of all the contacts of Different Departments 
 * Keeping track on the records
 * Maintaining assets code
 * Maintaining IT stock
 * Maintaining In and out material details[/QUOTE]

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